Incident Resolution Category Pareto Chart Report

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Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
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SummitAI Service Management Help

Incident Management

Report Description

Incident Resolution Category Pareto Chart is a Pareto chart-based report. It displays the count of incidents by resolution Category for the time period you specified (for a selected set of Workgroups and the selected Tenant).

INCIDENT RESOLUTION CATEGORY PARETO CHART Report
Figure: INCIDENT RESOLUTION CATEGORY PARETO CHART Report

By default Top 10 Resolution Categories are displayed as shown in the above screen shot. You can select to view Top 15 Resolution Categories, Top 20 Resolution Categories, and Top 25 Resolution Categories from the Filter By list.

On the graph, click the bar for a category to view the list of incidents logged for the selected category. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports.

Note:

This chart shows the records based on the available child categories. To view the details of complete category i.e., Parent and its associated child categories, click on the individual bar in the graph.


ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT RESOLUTION CATEGORY PARETO CHART page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT RESOLUTION CATEGORY PARETO CHART page.


Figure: RESOLUTION CATEGORY PARETO CHART: FILTERS pop up window