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Technical Documentation

Enterprise IT Product Documentation

ElbrusSP1

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Configuring SR Approval Workflow
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Business Rule Configuration for IM Tahoe SP1
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Business Rule Configuration for IM Tahoe
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SUMMIT BI Dashboards
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List of Advanced Reports 1
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2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
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2020-11-18_10-01-32_.Viewing List of Change Records CRs vTahoe
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2020-11-18_10-01-36_Exporting Change Record Details in PDF
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Incident Management

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Concepts 1

Owned by manikandan.subbiah (Unlicensed)

Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

1 min read

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SummitAI Service Management Help

Incident Management

The following concepts are available in Incident Management:

Audit Flow
Audit Log
Auto Complete Assistance
Customer Satisfaction Survey (CSAT)
First Call Resolution (FCR)
Incident Vs. Problem
Incident Status
Major Incidents
Monitoring SLA
Parent and Child Incidents
Parent and Child Relationship
Remote Desktop
Response Time Vs. Resolution Time
SLA, OLA, and UC
Templates and Rules
Work Orders

Release Notes | Installation Guide | Other Documents

{"serverDuration": 41, "requestCorrelationId": "7e463e3efef745f287ab96fd903ccac7"}