Logging Incident for an Asset

Owned by Enterprise IT
Apr 22, 2024

SummitAI Service Management Help

Incident Management

You can log an Incident for an Asset by selecting the Asset on the Asset Allocation section of the NEW INCIDENT page. The Asset Allocation section is displayed based on the configuration on the LOG INCIDENT page, see Configuring Log Incident Page.


Figure: NEW INCIDENT page: Logging Incident for Asset

The Asset Allocation section displays the list of Assets allocated to you. The Assets are categorized and listed in different sections, such as Buyer Laptop, Laptop, Desktop and so on. Click  to expand the sections. Select the Asset for which you want to log an Incident.


You can search and select Assets allocated to you.

To search an allocated Asset:

  1. Select an appropriate option in the Filter By drop-down list and enter the respective value in the corresponding field.
  2. Click . The Assets matching the filter criteria will be displayed.

You can also search and select Assets that are not allocated to you.

To search an unallocated Asset:

  1. Click ASSET SEARCH. The ALLOCATION ASSET pop-up page is displayed.


    Figure: Allocation Asset screen
    The page displays the same Assets as on the NEW INCIDENT page.
  2. To search an unallocated Asset, select an appropriate option in the Filter By drop-down list and enter the respective value in the corresponding field.
  3. Click . The Assets matching the filter criteria irrespective of the Allocation status will be displayed.

  4. Select the Asset for which you want to log the Incident and click SUBMIT.

    Note:

    The ASSET SEARCH option is available to the End User if configured by the Administrator on the LOG INCIDENT page, see Configuring Log Incident Page.