KB Feedback Report

Owned by Enterprise IT
Apr 22, 2024

SummitAI Service Management Help

Knowledge Management

Report Description

You can view the list of KRs with the feedback details, such as user name, life cycle status, ratings, Category, Classification, and so on.

KB FEEDBACK REPORT page
Figure: KB FEEDBACK REPORT page

On the table, click the KR ID to view the KR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the KB FEEDBACK REPORT page:

FILTERS
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the KB FEEDBACK REPORT.


Figure: KB FEEDBACK REPORT: Filters pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the records displayed on a specific page to a Microsoft Excel Sheet.

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel Sheet.