Configuring Service Category

Owned by Enterprise IT
Apr 23, 2024

SummitAI Service Management Help

Service Catalog Management

You can configure a Service Category for a Tenant.

To configure Service Category:

  1. Select Catalog > Configuration > Service Category.
  2. On the SERVICE CATEGORY page, click the ADD NEW icon on the ACTIONS panel.
  3. Select the Tenant and type in the new Service Category details. For information about the fields on the SERVICE CATEGORY page, see Configuring Service Category.
  4. Click SUBMIT. A new Service Category is configured. 

SERVICE CATEGORY pageFigure: SERVICE CATEGORY page

Field Description

The following table describes the fields on the SERVICE CATEGORY page:

Field

Description

DETAILS

Parent Category

Lists all the Category names, which are not mapped to any other Categories as a Child Category. Select a Category from the list to define it as a Parent Category.

Category Name

Type in a name for the Category.

Sort Order

Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Service Category list on the other pages of the application.

Global Category

Select the check box if you want the selected Service Category to be available to all the configured Tenants.

Note: If you have selected Parent Category for the new Service Category that you are adding, ensure that the Parent Category is also a Global Category.

Enable Manual Service Request Closure If selected, the Analyst needs to manually close the SR irrespective of the Tenant level (see: SummitAI Platform Help) and Workgroup level (see: SummitAI Platform Help) configuration. The Category level configuration takes precedence.

Description

Type in a brief description about the Service Category.

Category Image

Click the Upload icon to select an image for the Service Category

Tile Color

Select a color for the Tile.

Active

Indicates the status of the Impact value.

  • If selected, the Impact value becomes an available option on the other pages of the application.
  • If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the Impact list on the other pages of the application.

ACTIONS

This section explains all the icons on the ACTIONS panel of the SERVICE CATEGORY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Service Categories configured for the selected Tenant.

 

 Figure: SERVICE CATEGORY page: List of service Categories

Category ID column in the LIST table displays the ID associated with every configuration.

  • To edit details of a Service Category, click the Category Name. Make appropriate changes and click SUBMIT.
  • To display the inactive Service Categories, click the Include Inactive check box.

Note:

When the Service Categories are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Service Category.