Configuring Priority Matrix SPM

SummitAI Service Management Help

What is Priority Matrix?

You can configure a Priority Matrix to auto-select the Priority based on the selected combination of Priority, Risk, and Urgency values.

To configure Priority Matrix:

Select Portfolio > Configuration > Priority Matrix.
On the PRIORITY MATRIX page, click the ADD NEW icon on the ACTIONS panel.
Select the Tenant and type in the new Priority Matrix details. For information about the fields on the PRIORITY MATRIX page, see Field Description.
Click SUBMIT. A new Priority Matrix is configured.

Figure: PRIORITY MATRIX page

Field Description

The following table describes the fields on the PRIORITY MATRIX page:

Field	Description
DETAILS
Urgency	Select an Urgency value from the list.
Risk	Select a Risk value from the list.
Priority	Select a Priority value from the list.
Active	Indicates the status of the Priority Matrix. If selected, the Priority Matrix becomes an available option on the other pages of the application. If not selected, the Priority Matrix becomes an inactive value. The inactive Priority Matrix values are not displayed in the Priority Matrix list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Priority Matrix values configured for the selected Tenant.

PRIORITY MATRIX : List of Priority Matrix values
Figure: PRIORITY MATRIX : List of Priority Matrix values

To edit a Priority Matrix value, click the Priority. Make appropriate changes and click SUBMIT.
To display the inactive Priority Matrix values, click the Include Inactive check box.

Note:

When the Priority Matrix values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Priority Matrix value.

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