Retrieving Workorder Details

Service Name: GetWorkorderDetails \| Description

Service Name: GetWorkorderDetails \| Description
Retrieves all the details of a Workorder

URL

http://<<Customer_URL>>/REST/Summit_RESTWCF.svc/RESTService/Common WS_JsonObjCall
Replace <Customer_URL> with the customer’s Host name.

Method

POST

Request

{
  "ServiceName": "GetWorkorderDetails",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXX",
      "ProxyID": 0,
      "ReturnType": "JSON"
    },
    "InstanceCode": "InfoTe",
    "oWorkorderParam": {
      "_Workorder_No": "509"
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Notes

Parameter Name	Type	Description	Notes
InstanceCode *	Integer	Unique Identification of the Organization.
_Workorder_No *	Integer	Name of the Instance.	For Example: Information Technology
* Indicates mandatory fields

Run API

Go to the Web Services page in the SummiAI application to execute the APIs and see the response.

Response

{"Errors":"","Message":"","Output":"","TokenID":null,"OrgID":0,"OutputObject":{"WorkorderDet ails":{"WorkorderDetail":[{"org_id":1,"workorder_id":519,"Workorder No":"509","Reg_Time":"2018-04-23
18:24:58","status":"New","loggedby":6,"ClassificationID":5,"Classification":"Node/Node_1","Cate gory":"Incident/Indnt_1","CategoryID":5,"Subject":"Hello.	First	WO	by	M	for	IM Symptom","pending_code":null,"pendingreason":null,"sla":null,"sla_name":null,"assigned_wor kgroup":3,"wg_name":"IT	Infrastructure","Assigned_WorkGroup_Name":"IT Infrastructure","assigned_engineer":null,"Assigned_Engineer_Name":null,"Assigned_Engineer
_Email":null,"Assigned_Engineer_EmpID":null,"Response_Time":null,"Expected_Resolution_Ti me":"2018-04-24
18:25:16","Actual_Resolution_Time":null,"resolution_sla_met":null,"resolution_sla_reason":null, "closure_code":null,"clcode_name":null,"repeat_ticket":false,"reopen_ticket":false,"attachments"
:null,"Information":"Hello.	First	WO	by	M	for	IM Description","solution":null,"userlog":null,"internallog":null,"caller":6,"Caller_Name":"Megha natraj","sup_function":"InfoTe","Sup_Function_Name":"Information Technology","kb":false,"parentticketid":null,"Updated_Time":"2018-04-23 18:25:01","CallerEmailID":"Louis@xyz.com","Dependant_Workorder_ID"
:null,"Dependant_Workorder_No":null,"Dependant_Workorder_Status":null,"relation":null,"w orkorder_source":"IM","ola_sourceid":3119,"ola_violated":null,"OLA_Deadline":null,"ola_respo nse_violated":null,"OLA_Response_Deadline":null,"priority":4,"Priority_Name":"P3","number_ of_minutes":null,"assigned_engineer_comments":null,"OLA_SourceNo":"3083","Reopen_Acces s":"True"}],"WorkOrderRelation":[{"ID":510,"Work Order":"500","Status":"New","Log Time":"2018-04-03	17:11:04","Symptom":"Hello. Second WO by IM for IM...","PriorityDisplay":"P3","CallerName":"prateek"}],"IncidentRelation":[{"ID":2622,"Incident": "2586","Status":"Assigned","Log Time":"2018-04-03 17:11:01","Symptom":"dfsrgdfsrgdfsrgdfsrgdfsrgdfsrg","PriorityDisplay":"P3","CallerName":"pr ateek"}],"SRRelation":[],"ChangeRelation":[],"ProblemRelation":[],"AssetRelation":[],"UserAsset Relation":[],"ParentWorkorderRelation":[],"WorkorderChangeHistory":[{"uid":4502,"column_na me":"Status","Change date":"2018-04-03 11:41:21","change_by":6,"change_byName":"Megha natraj","old_Value":null,"new_Value":"New"},{"uid":4503,"column_name":"Symptom","Change date":"2018-04-03 11:41:21","change_by":6,"change_byName":"Megha natraj","old_Value":"","new_Value":"Hello. First WO by IM for	 IM Symptom"},{"uid":4504,"column_name":"Assigned Workgroup","Change date":"2018-04-03 11:41:21","change_by":6,"change_byName":"Peter Paul","old_Value":null,"new_Value":"IT Infrastructure"},{"uid":4505,"column_name":"Commitment Deadline","Change date":"2018-04-03 11:41:21","change_by":6,"change_byName":"Megha natraj","old_Value":null,"new_Value":"new_value"},{"uid":4506,"column_name":"Description"," Change date":"2018-04-03 11:41:21","change_by":6,"change_byName":"Megha natraj","old_Value":null,"new_Value":"Hello. First WO by M for IM Description"}]}}}

Note:

The Response Parameters are dynamic and based on the selections made by the user.

Status and Error Codes

See: Status and Error Messages