Incident Rules Based on Customer

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment

Rules are enhanced for Incidents so that rules can be defined for specific Customers. There are categories specific to customers, only those Customers have access to the specific categories. Similarly, Users are mapped to Customers. Hence there should be a restriction on the Incident rules specific to Customers only.

Example: if a User is mapped to Customer A and if a Rule is mapped to customer A, in that case only those rules which are mapped to customer A will be visible to User A.

With the following API request, it is possible to retrieve only those Incidents mapped to Customer IDs.

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
IM_GetActionChangedDataMobile

POST

Sample Request

Json Format
{   
"ServiceName": "IM_GetActionChangedDataMobile",

    "objCommonParameters": {

        "_ProxyDetails": {

            "SAASOrgID": "0",

            "LoginUID": 0,

            "RequestType": "mobile",

            "MobileVersion": "5.10.3",

            "Password": "test@123",

            "AuthType": "FORM",

            "ProxyID": 0,

            "OrgID": "1",

            "TokenID": "",

            "ReturnType": "JSON",

            "UserName": "hymasri.durga@symphonysummit.com"

        },

        "RequiredParameters": {

            "WorkgroupID": 0,

            "SourceActionChange": "ddlWorkgroup",

            "CustomerID": "872",

            "InstanceCode": "Info",

            "CustomerIds": "872,2888"

        }

    } }

Request Parameters

Parameter NameTypeDescriptionMandatory

WorkgroupID

INTEGER

Identification number of the Workgroup for which the required Incident belongs to.

TRUE

SourceActionChange

STRING

Based on mentioned Customer ID Category List will display but in case of value as "ddlWorkgroup", category list will display based on Workgroup ID.

TRUE

CustomerID


INTEGER		Unique Identification number of the customer.

TRUE

InstanceCode

STRING

Name or Short code of the Instance. Example: Info, Network.

TRUE

CustomerIds

STRING

Based on Customer Ids we can retrieve categories specific to these Customer IDs.

FALSE

Sample Response

Json Format
{  
 "Errors": "",
    "Message": "",
    "Output": "<Root><item id=\"2\" pid=\"\" label=\"-IT - Laptop\" IsCustomerMapped=\"1\"/><item id=\"203\" pid=\"\" label=\"(203) (203) (203) Emaileeyw\" IsCustomerMapped=\"1\"/><item id=\"217\" pid=\"\" label=\"Test Auto Closer134\" IsCustomerMapped=\"1\"/><item id=\"221\" pid=\"\" label=\"ChildTest1\" IsCustomerMapped=\"1\"><item id=\"222\" pid=\"221\" label=\"ChildTest2\" IsCustomerMapped=\"0\"><item id=\"223\" pid=\"222\" label=\"ChildTest3\" IsCustomerMapped=\"1\"><item id=\"224\" pid=\"223\" label=\"ChildTest4\" IsCustomerMapped=\"1\"><item id=\"225\" pid=\"224\" label=\"ChildTest5\" IsCustomerMapped=\"1\"><item id=\"226\" pid=\"225\" label=\"ChildTest6\" IsCustomerMapped=\"1\"><item id=\"227\" pid=\"226\" label=\"ChildTest7\" IsCustomerMapped=\"1\"><item id=\"228\" pid=\"227\" label=\"ChildTest8\" IsCustomerMapped=\"1\"><item id=\"229\" pid=\"228\" label=\"ChildTest9\" IsCustomerMapped=\"1\"><item id=\"230\" pid=\"229\" label=\"ChildTest10\" IsCustomerMapped=\"1\"/></item></item></item></item></item></item></item></item></item><item id=\"971\" pid=\"\" label=\"Test - Network\" IsCustomerMapped=\"1\"/><item id=\"978\" pid=\"\" label=\"Firsttest\" IsCustomerMapped=\"1\"><item id=\"979\" pid=\"978\" label=\"Second\" IsCustomerMapped=\"0\"><item id=\"980\" pid=\"979\" label=\"third\" IsCustomerMapped=\"1\"><item id=\"1010\" pid=\"980\" label=\"(1010) third2\" IsCustomerMapped=\"0\"><item id=\"1011\" pid=\"1010\" label=\"third4\" IsCustomerMapped=\"1\"/></item></item></item></item><item id=\"1068\" pid=\"\" label=\"#\" IsCustomerMapped=\"1\"/><item id=\"1069\" pid=\"\" label=\"(1069) rootNote\" IsCustomerMapped=\"1\"><item id=\"1070\" pid=\"1069\" label=\"(1070) ChildOfRootNote\" IsCustomerMapped=\"0\"/></item><item id=\"994\" pid=\"\" label=\"(994) test\" IsCustomerMapped=\"1\"/><item id=\"1077\" pid=\"\" label=\"TestCustomerCat\" IsCustomerMapped=\"1\"/><item id=\"1089\" pid=\"\" label=\"category001\" IsCustomerMapped=\"1\"/><item id=\"1086\" pid=\"\" label=\"日本のユーザー\" IsCustomerMapped=\"1\"/><item id=\"1087\" pid=\"\" label=\"テストカテゴリ\" IsCustomerMapped=\"0\"><item id=\"1088\" pid=\"1087\" label=\"テストカテクチャイルド1\" IsCustomerMapped=\"1\"/></item><item id=\"1090\" pid=\"\" label=\"Category-A\" IsCustomerMapped=\"0\"/><item id=\"1091\" pid=\"\" label=\"Category-B\" IsCustomerMapped=\"0\"/><item id=\"1092\" pid=\"\" label=\"A Parent\" IsCustomerMapped=\"0\"><item id=\"1093\" pid=\"1092\" label=\"B Child\" IsCustomerMapped=\"0\"><item id=\"1095\" pid=\"1093\" label=\"C Child\" IsCustomerMapped=\"0\"/></item></item><item id=\"1084\" pid=\"\" label=\"ParentCategory\" IsCustomerMapped=\"0\"><item id=\"1085\" pid=\"1084\" label=\"ChildCategory\" IsCustomerMapped=\"0\"/></item></Root>",
"TokenID":"FD9522C582C61E0F8AB558A8DBC2E9D9E393F0612030C8BF0A99BF1D69222A6E57347448CFE9137272FDABA38CEF3B7559D73E78AD5A6AF9F21B5EE8D56E44DB6ACABF7D5116807F0BB7DD523EA0F0CC854AFCC21D49299E53A0FF9B82E174DB743C834730394475D63DF7F1D3A9B3177B462F17DFB56900B8C628192A69EE06E1F96BD06C3CEB9E24C0F3E370D3AB36",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}

Status and Error Codes

For more information, see Status and Error Messages.