Log and Update a Change Record

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment
18 min read

You can now log a new Change Request or update a CR using the CM_LogOrUpdateCR. The name of the Requestor can be updated, also CRs can be authorized. With the following API request, it is possible to update the above-mentioned details.

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
CM_LogOrUpdateCR

POST

Different requests retrieve different responses. The types of requests are listed below:

  1. Update CR Details
  2. CAB Approval
  3. Refer back to dynamic approver
  4. Authorize and Forward
  5. Authorize and Forward to Sub authorizer

Mandatory Fields for this API requests are -

Parameter NameTypeDescriptionMandatory
Change Type NameStringType of change can be Normal, Standard, Emergency or Expedited.True

Requestor Name

StringName of the person who raised CRTrue
Owner WorkgroupStringWorkgroup of the requestorTrue
Requested ByString

Unique ID of the Requestor

True
Support functionStringName of the Support function like Information Technology, CMDB.True

1. Update CR details

This API request updates the existing CR based on CR ID.

Sample Request

{
    "ServiceName": "CM_LogOrUpdateCR",
    "objCommonParameters": {
        "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":978,\"Status\":\"Approved\",\"Support_Function\":\"Info\",\"Support_Function_Name\":\"Information Technology\",\"Category\":\"Medium\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"manasa.mahesh@symphonysummit.com\",\"Requested_By_Name\":\"manasa.mahesh@symphonysummit.com\",\"Owner_Workgroup\":\"IT Infrastructure\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"Low\",\"Impact\":\"High\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Low\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}",
            "CR_CI_Details": "[]",
            "CRReleaseDetails": {
                "RleasePlanned_StartTime": "2022-01-24 02:00:00",
                "RleasePlanned_EndTime": "2022-01-25 02:00:00",
                "ReleaseActual_StartTime": "2022-01-22 02:00:00",
                "ReleaseActual_EndTime": "2022-01-24 02:00:00",
                "ReleasePlan": "Release Plan",
                "ReleaseAttachments": "CM_ReleaseDetails_2.jpg",
                "ReleaseDocs": "CM_ReleaseDoc1.jpg",
                "ReleaseNotes": "Post Release Notes",
                "Release_Workgroup": "",
                "Owner_Workgroup_Id": "52",
                "ReleaseAnalyst": "",
                "UserID": "0"
            },
            "CRTestDetails": {
                "TestPlanned_Time": "2022-01-24 02:00:00",
                "TestActual_Time": "",
                "TestResults": "Test Results",
                "TestPlan": "Test Plan",
                "TestOwnerEmail": "manasa.mahesh@symphonysummit.com",
                "WorkgroupName": "",
                "Owner_Workgroup_Id": "1",
                "Status": "",
                "Has_Attachments": "0",
                "Test_Stage": "NTP",
                "TestURL": "",
                "Test_Name": "Plan Name",
                "Org_Id": "1",
                "UserID": "197"
            },
            "CR_ResourceRequirement": "[{\"CM_Type\":\"CM_Type_1\",\"Skills\":\"Internal\",\"Experience\":\"0.0\",\"FromDate\":\"2022-01-24 02:00:00\",\"ToDate\":\"2022-01-25 02:00:00\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]",
            "CR_FinancialRequirement": "[{\"FN_Type\":\"CM_Type_1\",\"Currency\":\"INR\",\"Amount\":\"0.0\",\"RequiredDate\":\"2022-01-24 02:00:00\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]",
            "CR_TechnicalRequirement": "[{\"Item\":\"CM_Type_1\",\"UOM\":\"Skills_1\",\"Quantity\":\"0\",\"FromDate\":\"1900-01-01\",\"ToDate\":\"1900-01-01\",\"Status\":\"Yet to receive\",\"UID\":\"0\"}]",
            "CR_ChecklistContainer": "[{\"TaskStatus\":\"22\",\"RemarksRequired\":\"test2\",\"Sequence\":\"0\",\"TaskStatusName\":\"test_status\",\"TaskPerformed\":\"False\",\"ChecklistId\":\"28\"}]",
            "CR_CustomerApproverTesters": "[]",
            "MVCustomFields": "[]",
            "CR_UserSelectedApproval": "[]"
        },
        "RequestType": "RemoteCall"
    }
}

Sample Response

  {
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 978",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 978",
    "TokenID": "AF30804B5F9DB68C0969D7955EB2E753FC3BD2FD8AD6307B02DAC803D94AE45EEB27E4B6012920AE89E12081F39E868194D2C0C390C183CFA611479C72462F6CE2F1D2DCB7B3A68F343499434BF14EDE8FAD22CCA17A40F074FDEB4C3A3A5DC89620B22097DD136889B6B442CC5BACC843B178F3924358BFD327E8FF56334864C25D558758294AE9A43F9B943AB15E6F",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}
                

2. CAB Approval

This API request updates the CAB Approval standard changes.

{
    "ServiceName": "CM_LogOrUpdateCR",
    "objCommonParameters": {
        "_ProxyDetails": {
            "SAASOrgID": "0",
            "LoginUID": 197,
            "RequestType": "mobile",
            "MobileVersion": "5.10.3",
            "Password": "test@123",
            "AuthType": "FORM",
            "ProxyID": 0,
            "OrgID": "1",
            "TokenID": "",
            "ReturnType": "JSON",
            "UserName": "manasa.mahesh@symphonysummit.com"
        },
        "cmParamsJSON": {
            "CMContainerJson": "{\r\n                \"Change_Request_Id\": 1517,\r\n                \"Status\": \"Initial Authorization\",\r\n                \"Support_Function\": \"Info\",\r\n                \"Support_Function_Name\": \"Information Technology\",\r\n                \"Category\": \"Small\",\r\n                \"ChangeTypeName\": \"Normal\",\r\n                \"Change_CategoryID\": 3,\r\n                \"Requestor_Name\": \"manasa.mahesh@symphonysummit.com\",\r\n                \"Requested_By_Name\": \"manasa.mahesh@symphonysummit.com\",\r\n                \"Owner_Workgroup\": \"CM Workgroup 2\",\r\n                \"Assigned_Workgroup\": \"IT Servicedesk\",\r\n                \"Classification\": \"Normal\",\r\n                \"TriggerForChange\": \"\",\r\n                \"Risk\": \"HIGH\",\r\n                \"Impact\": \"ASAP\",\r\n                \"Priority_Name\": \"P1\",\r\n                \"Criticality_Name\": \"HIGH\",\r\n                \"Downtime_Required\": false,\r\n                \"Planned_Start_Time\": \"2022-02-19 00:00:00\",\r\n                \"Planned_End_Time\": \"2022-02-20 00:00:00\",\r\n                \"CustomerName\": \"All\",\r\n                \"Customer\": -1,\r\n                \"Information\": \"\",\r\n                \"Description\": \"\",\r\n                \"CurrencyName\": \"\",\r\n                \"CustomerApprovalRequired\": false,\r\n                \"CustomerTestRequired\": false,\r\n                \"CabApprovalType\": \"AFTCABAPP\",\r\n                \"Communication_Plan_Required\": false,\r\n                \"ManualEscalationRemarks\": \"\",\r\n                \"Communication_Plan_Details\": \"\",\r\n                \"BusinessRisk\": null,\r\n                \"OperationalRisk\": null,\r\n                \"OverallRisk\": null,\r\n                \"Closure_Code\": \"\",\r\n                \"ClosureCategoryName\": null,\r\n                \"CancelReason\": null,\r\n                \"Risk_Of_Change_Failure\": \"sadf\",\r\n                \"Business_Impact_As_Per_User\": \"sadf\",\r\n                \"Business_Impact_Of_Change_Failure\": \"asdf\",\r\n                \"Back_Out_Plan\": \"asdf\",\r\n                \"BackoutPlanTested\": true,\r\n                \"BackOutPlanNotTestedReason\": \"\",\r\n                \"SystemImpactRemarks\": \"sadfdsafsadf\",\r\n                \"SystemImpacted_ID\": \"3\",\r\n                \"Impact_Of_Not_Implementing_Change\": \"sadfasdf\",\r\n                \"Information_Log\": \"\",\r\n                \"Configuration_Team_Log\": \"\",\r\n                \"Change_Manager_Log\": \"\",\r\n                \"Change_Advisory_Board_Member_Log\": \"\",\r\n                \"Justification\": null,\r\n                \"ProposedTemplateName\": null,\r\n                \"ProposalJustification\": null,\r\n                \"PreImplementationSteps\": null,\r\n                \"PostImplementationSteps\": null,\r\n                \"RescheduleReason\": null,\r\n                \"Is_Change_Implemented_Or_Rolledback\": \"\",\r\n                \"Is_ChangeSucessful\": \"No\",\r\n                \"IsCIUpdation\": \"No\",\r\n                \"Solution\": \"\",\r\n                \"ChangeScope\": \"\",\r\n                \"ChangeOutOfScope\": \"\",\r\n                \"BusinessBenefits\": \"\",\r\n                \"FinancialBenefits\": \"\"\r\n            ,\r\n                \"ProposedForStandard\": \"true\"\r\n            }",
            "CR_ApprovalDetailsContainer": "[{\r\n                \"IsReferredBack\": false,\r\n                \"ApprovalType\": \"CAB\",\r\n                \"ApproverID\": \"222\",\r\n                \"ApprovalStatus\": \"Authorize\",\r\n                \"ApprovalRemarks\": \"app\",\r\n                \"ApprovedBy\": \"222\",\r\n                \"CurrentApprover\": \"false\",\r\n                \"NotificationIDs\": null,\r\n                \"ReferredBackBy\": \"0\",\r\n                \"ReferredBackRemarks\": null,\r\n                \"ApproveForStandardTemplate\":\"Yes\",\r\n                \"IsConditionMet\": \"true\"\r\n            }]",
            "CustomFields": "[]",
            "MVCustomFields": "[]",
            "CR_CustomerApproverTesters": "[]",
            "CRTestDetails": {
                "Test_Stage": "",
                "Test_Name": "",
                "TestPlanned_Time": "",
                "TestActual_Time": "",
                "TestPlan": "",
                "TestResults": "",
                "WorkgroupName": "",
                "TestOwnerEmail": "",
                "Status": ""
            },
            "CRReleaseDetails": {
                "RleasePlanned_StartTime": "2022-02-19 00: 00: 00",
                "RleasePlanned_EndTime": "",
                "ReleaseActual_StartTime": "",
                "ReleaseActual_EndTime": "",
                "ReleasePlan": "",
                "ReleaseNotes": "",
                "Owner_Workgroup_Id": 0,
                "UserID": 0,
                "ReleaseAnalyst": null
            },
            "CR_ChecklistContainer": "[]",
            "CR_ResourceRequirement": "[]",
            "CR_FinancialRequirement": "[]",
            "CR_TechnicalRequirement": "[]"
        }
    },
    "IsEncryptionEnabled": false
}

Sample Response

  {
  "Errors": "",
  "Message": "Change Record details are updated successfully. CHANGE RECORD IDs: 1578",
  "Output": "Change Record details are updated successfully. CHANGE RECORD IDs: 1578",
  "TokenID": "764827B79801A699BC8D20B18B76D5D7CC86BF626688D64419658021979E5E0709987849FB540871197F542F91F306B8D2AA13317C099F70F16D92B0023A1629B3C27446F42D0BA87A67CFE7825FEB80BEF28AD22C24978364F8C9B12D0E08EDE069683F3D90FDF0ADDE9B14DF623D5C93A1AA9607CCAEBF8201C8FD46A50CECE3A67B8E42C1AA4FD4CE32AE4355C0DE",
  "OrgID": 0,
  "OutputObject": null,
  "OutputID": 0,
  "Input": null
}                

3. Refer back to Dynamic approver

With this API, if refer back is enabled, then the next approver can refer back to dynamic approver of CR.

Sample Request

{
    "ServiceName": "CM_LogOrUpdateCR",
    "objCommonParameters": {
        "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":1016,\"Status\":\"In Progress\",\"Support_Function\":\"Info\",\"Support_Function_Name\":\"Information Technology\",\"Category\":\"Medium\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"abc. @symphonysummit.com\",\"Owner_Workgroup\":\"IT Infrastructure\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"Low\",\"Impact\":\"High\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Low\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}",
            "CR_ApprovalDetailsContainer": "[{\"IsReferredBack\":true,\"ApprovalStatus\":\"REFERBACK**$**4092\",\"ReferredBackBy\":197,\"ApprovedBy\":197,\"ApproverID\":197,\"ReferredBackRemarks\":\"Refer Back To Dynamic 1\"}]"
        },
        "RequestType": "RemoteCall"
    }
}

Sample Response

  {
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 1016",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 1016",
    "TokenID": "9E0CBA79426A0B228D701A78D5103F63E43EC066A62E4FE69AF71B25006362B8F744129061486197BBD2127390CA6F0B1101FCFB3A50E78375E32FC337D7894D3740515637A1C0899232301B1FDC8BD8F6CD79E324A5F9C425ADFE9F47B13BFFDE3C375FECCDE871B828017C83E735031A8BD449CA15912C49D63CCFBB1D75167A8B9FC484265306272133444E05B917",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}
             

4. Authorize and Forward

This API request updates the CRs to Approval status – Authorize & Forward.

Sample Request

{
    "ServiceName": "CM_LogOrUpdateCR",
    "objCommonParameters": {
       "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":1257,\"Status\":\"Requested\",\"Support_Function\":\"CMT\",\"Support_Function_Name\":\"CM Tenant\",\"Category\":\"Small\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"manasa.mahesh@symphonysummit.com\",\"Owner_Workgroup\":\"Workgroup1\",\"Assigned_Workgroup\":\"Workgroup1\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"high\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"high\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}",
            "CR_ApprovalDetailsContainer": "[{\"IsReferredBack\":false,\"ApprovalStatus\":\"AUTHORIZE & FORWARD\",\"ApproverID\":15}]"
        },
        "RequestType": "RemoteCall"
    }
}

Sample Response

{
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 1257",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 1257",
    "TokenID": "B8E274F788B055F4FD8118504E856DFBFC3FA9AE07FDD3FAC5240A630ADE4D7D8EB36BB99C0B17F38B7E2DC30A210E019BF0210F6136EEFA5BACC7B57201576EF662BB2FEDE267FAB0AB2ECCD2D63A0772EEF87A63EBCDD0214C40A0CD7A863F4D79321A25C3AA336222DA572C6E4FA749DB676EBD80EF94B85233CC240934EDE511E5D2737A42EBCF05E05AE2225CC6",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}
}

5. Authorize and Forward to Sub authorizer

Change Requests are authorized by Authorizers and Sub authorizers. This information can be updated using the following API request.
Sample Request

{
    "ServiceName": "CM_LogOrUpdateCR",
    "objCommonParameters": {
        "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":1418,\"Status\":\"Requested\",\"Support_Function\":\"CMDB\",\"Support_Function_Name\":\"CMDB\",\"Category\":\"Small\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\" abc@symphonysummit.com\",\"Owner_Workgroup\":\"\\\"IT Servicedesk\\\"\",\"Classification\":\"Normal\",\"Assigned_Workgroup\":\"CM workgroup\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"Communication_Plan_Details\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null,\"AdditionalAuthorizers\":\"4,1,967\",\"Authorize_Status\":\"Authorize & Forward\"}",
            "CR_ApprovalDetailsContainer": "[{\"IsReferredBack\":false,\"ApprovalRemarks\":\"just for test\",\"ApprovalStatus\":\"AUTHORIZE & FORWARD\",\"ApproverID\":1,\"ApprovedBy\":1,\"ApprovalType\":\"Authorization\"}]"
        },
        "RequestType": "RemoteCall"
    }
}

Sample Response

{
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 1418",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 1418",
    "TokenID": "3677F55F1D89A76A914F55386DC6CEE9B72B0D2ED02560850508A0776618BB1FB140D289F2E40C892026003B6EF2DDF54ED6860E17946AE408C6E169E1F6B36CF3AD43BBD23F9982C75931E2BC9EBA0F55903575426C79DBDA9A926BFC6C83AA9074F6DE6BB0ED2E23CFC9D7102A56E31F13B08B5540DEE488EBBC7BBF042DE865490217F54665E56376DFAA892174C2",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}

6. Update Requestor and Requested by

This API request will update the details of requestor in the CR.
Sample Request

{
   	 "ServiceName": "CM_LogOrUpdateCR",
   	 "objCommonParameters": {
   	     "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXX",
      "TokenID": "",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0
    },
        "cmParamsJSON": {
            "CMContainerJson": "{\"Change_Request_Id\":978,\"Status\":\"Approved\",\"Support_Function\":\"Info\",\"Support_Function_Name\":\"Information Technology\",\"Category\":\"Medium\",\"ChangeTypeName\":\"Normal\",\"Requestor_Name\":\"abc@symphonysummit.com\",\"Requested_By_Name\":\"abc@symphonysummit.com\",\"Owner_Workgroup\":\"IT Infrastructure\",\"Assigned_Workgroup\":\"IT Infrastructure\",\"Classification\":\"Normal\",\"Change_CategoryID\":11,\"TriggerForChange\":\"\",\"Risk\":\"Low\",\"Impact\":\"High\",\"Priority_Name\":\"P1\",\"Criticality_Name\":\"Low\",\"Downtime_Required\":false,\"CustomerName\":\"All\",\"Customer\":-1,\"Information\":\"\",\"Description\":\"\",\"CurrencyName\":\"\",\"CustomerApprovalRequired\":false,\"CustomerTestRequired\":false,\"CabApprovalType\":\"After CAB Approval\",\"Communication_Plan_Required\":false,\"Communication_Plan_Details\":\"\",\"BusinessRisk\":null,\"OperationalRisk\":null,\"OverallRisk\":null,\"Closure_Code\":\"\",\"ClosureCategoryName\":null,\"CancelReason\":null,\"Risk_Of_Change_Failure\":\"\",\"Business_Impact_As_Per_User\":\"\",\"Business_Impact_Of_Change_Failure\":\"\",\"Back_Out_Plan\":\"\",\"BackoutPlanTested\":false,\"BackOutPlanNotTestedReason\":\"BackOutPlanNotTestedReason\",\"SystemImpactRemarks\":\"\",\"Impact_Of_Not_Implementing_Change\":\"\",\"Information_Log\":\"\",\"Configuration_Team_Log\":\"\",\"Change_Manager_Log\":\"\",\"Change_Advisory_Board_Member_Log\":\"\",\"Justification\":null,\"ProposedTemplateName\":null,\"ProposalJustification\":null,\"PreImplementationSteps\":null,\"PostImplementationSteps\":null,\"RescheduleReason\":null,\"Is_Change_Implemented_Or_Rolledback\":\"\",\"Is_ChangeSucessful\":\"No\",\"Solution\":\"\",\"ChangeScope\":\"\",\"ChangeOutOfScope\":\"\",\"BusinessBenefits\":\"\",\"FinancialBenefits\":\"\",\"Assigned_Executive_Id\":\"0\",\"Actual_Start_Time\":\"0001-01-01 00:00:00\",\"Actual_End_Time\":\"0001-01-01 00:00:00\",\"Planned_PIR_Date\":\"0001-01-01 00:00:00\",\"Actual_PIR_Date\":\"0001-01-01 00:00:00\",\"RleasePlanned_StartTime\":null,\"IsCIUpdation\":null,\"ManualEscalationLevelID\":0,\"ManualEscalationRemarks\":null}",
            "CR_CI_Details": "[]"
        },
        "RequestType": "RemoteCall"
    }
}

Sample Response

{
    "Errors": "",
    "Message": "Change Record details are updated successfully. CHANGE RECORD ID- 978",
    "Output": "Change Record details are updated successfully. CHANGE RECORD ID- 978",
    "TokenID": "4E19821D9341FFD63C1F819958173DABF971D81A483F3152CBDAB2918281628625D9D835B9CA70DE42813047B7EE74EB5E87A2E24EFAB905F55494E2BFF061129ED99BA43710DC2A2AFD43ABFE2C023BC451CD48B2E596E3AFF718034855BE46AAB0669D6100D15C9FEF91EA748775951FC483D8F92AEF57D08DE30106393B8A93592DB0016333696613462E80061B9E",
    "OrgID": 0,
    "OutputObject": null,
    "OutputID": 0,
    "Input": null
}

API request is updated to accommodate multi select dropdown data. Also, to add parent to the required dropdown type. 

  Following are the new requests added to the CM_LogOrUpdateCR API:  

  • To Clear custom values. 
  • Multivalue group duplicate row values 
  • Multivalue Tables 
  • Multivalue dropdown reset 
  • Multivalue row

  • Normal group – dropdown attribute reset issue 

     Use the following Request, to clear custom values in the dropdown.

    Sample Request

    {"ServiceName":"CM_LogOrUpdateCR","_EncryptCommonParameters":"{\"_ProxyDetails\":{\"SAASOrgID\":\"0\",\"ProxyID\":0,\"MobileVersion\":\"1.6.0\",\"TokenID\":\"60FCEC0C4CFDC2EA96B4ECE8DEC59F3EF0732CACB516BCB854FC002C323E44D5524AE27516B69C41724B4B6130643E48553D37A53D46AE6B950D26D4968A343720136DA56BC0FFE08F2402CE3AC812ECEA0843EF8DC2FCBDFC6D53DE05D805E27E49E66C90361D0CEF74C7A554896B46EF41F16E56C4C6FD43522AE78238202057B7E970\",\"LoginUID\":78603,\"OrgID\":\"1\",\"ReturnType\":\"JSON\",\"Password\":\"test@123\",\"RequestType\":\"mobile\",\"AuthType\":\"FORM\",\"UserName\":\"jitendra.verma@symphonysummit.com\"},\"cmParamsJSON\":{\"CMContainerJson\":\"{\\\"Change_Request_Id\\\":2019,\\\"Status\\\":\\\"On-Hold\\\",\\\"Support_Function\\\":\\\"Info\\\",\\\"Support_Function_Name\\\":\\\"Information Technology\\\",\\\"Category\\\":\\\"Small\\\",\\\"ChangeTypeName\\\":\\\"Normal\\\",\\\"Change_CategoryID\\\":0,\\\"Requestor_Name\\\":\\\"tumu.aparna@symphonysummit.com\\\",\\\"Requested_By_Name\\\":\\\"tumu.aparna@symphonysummit.com\\\",\\\"Owner_Workgroup\\\":\\\"CM workgroup\\\",\\\"Assigned_Workgroup\\\":\\\"CM Workgroup 2\\\",\\\"Classification\\\":\\\"Normal\\\",\\\"TriggerForChange\\\":\\\"\\\",\\\"Risk\\\":\\\"\\\",\\\"Impact\\\":\\\"\\\",\\\"Priority_Name\\\":\\\"\\\",\\\"Criticality_Name\\\":\\\"\\\",\\\"Downtime_Required\\\":false,\\\"CustomerName\\\":\\\"All\\\",\\\"Customer\\\":-1,\\\"Information\\\":\\\"\\\",\\\"Description\\\":\\\"\\\",\\\"CurrencyName\\\":\\\"\\\",\\\"CustomerApprovalRequired\\\":false,\\\"CustomerTestRequired\\\":false,\\\"CabApprovalType\\\":\\\"AFTCABAPP\\\",\\\"Communication_Plan_Required\\\":false,\\\"ManualEscalationRemarks\\\":\\\"\\\",\\\"Communication_Plan_Details\\\":\\\"\\\",\\\"BusinessRisk\\\":null,\\\"OperationalRisk\\\":null,\\\"OverallRisk\\\":null,\\\"Closure_Code\\\":\\\"\\\",\\\"ClosureCategoryName\\\":null,\\\"CancelReason\\\":null,\\\"Risk_Of_Change_Failure\\\":\\\"\\\",\\\"Business_Impact_As_Per_User\\\":\\\"\\\",\\\"Business_Impact_Of_Change_Failure\\\":\\\"\\\",\\\"Back_Out_Plan\\\":\\\"\\\",\\\"BackOutPlanNotTestedReason\\\":\\\"\\\",\\\"SystemImpactRemarks\\\":\\\"\\\",\\\"SystemImpacted_ID\\\":\\\"\\\",\\\"Impact_Of_Not_Implementing_Change\\\":\\\"\\\",\\\"Information_Log\\\":\\\"\\\",\\\"Configuration_Team_Log\\\":\\\"\\\",\\\"Change_Manager_Log\\\":\\\"\\\",\\\"Change_Advisory_Board_Member_Log\\\":\\\"\\\",\\\"Justification\\\":null,\\\"ProposedForStandard\\\":false,\\\"ProposedTemplateName\\\":null,\\\"ProposalJustification\\\":null,\\\"PreImplementationSteps\\\":null,\\\"PostImplementationSteps\\\":null,\\\"RescheduleReason\\\":null,\\\"Is_Change_Implemented_Or_Rolledback\\\":\\\"\\\",\\\"Is_ChangeSucessful\\\":\\\"No\\\",\\\"IsCIUpdation\\\":\\\"No\\\",\\\"Solution\\\":\\\"\\\",\\\"ChangeScope\\\":\\\"\\\",\\\"ChangeOutOfScope\\\":\\\"\\\",\\\"BusinessBenefits\\\":\\\"\\\",\\\"FinancialBenefits\\\":\\\"\\\"}\",\"CR_ApprovalDetailsContainer\":\"[{\\\"IsReferredBack\\\":false,\\\"ApprovalType\\\":\\\"Authorization\\\",\\\"ApproverID\\\":\\\"1279\\\",\\\"ApprovalStatus\\\":\\\"On-Hold\\\",\\\"ApprovalRemarks\\\":\\\"remarks\\\",\\\"ApprovedBy\\\":\\\"1279\\\",\\\"CurrentApprover\\\":\\\"false\\\",\\\"NotificationIDs\\\":null,\\\"ReferredBackBy\\\":\\\"0\\\",\\\"ReferredBackRemarks\\\":null,\\\"ApproveForStandardTemplate\\\":null,\\\"IsConditionMet\\\":\\\"true\\\"}]\",\"CustomFields\":\"[{\\\"ID\\\":527,\\\"Name\\\":\\\"Drop Down 2\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":528,\\\"Name\\\":\\\"Dependent MultiValue Dropdown\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":529,\\\"Name\\\":\\\"MultiValue Dropdown\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":530,\\\"Name\\\":\\\"Dependent MultiValue Dropdown 2\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":547,\\\"Name\\\":\\\"Parent DD1\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":548,\\\"Name\\\":\\\"Child DD1\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"}]\",\"MVCustomFields\":\"[{\\\"RowID\\\":\\\"1\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"mango\\\"}]},{\\\"RowID\\\":\\\"2\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"mango\\\"}]},{\\\"RowID\\\":\\\"3\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"mango\\\"}]},{\\\"RowID\\\":\\\"4\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"mango\\\"}]},{\\\"RowID\\\":\\\"5\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"mango\\\"}]},{\\\"RowID\\\":\\\"6\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"mango\\\"}]}]\",\"CR_CustomerApproverTesters\":\"[]\",\"CRTestDetails\":{\"Test_Stage\":\"\",\"Test_Name\":\"\",\"TestPlanned_Time\":\"\",\"TestActual_Time\":\"\",\"TestPlan\":\"\",\"TestResults\":\"\",\"WorkgroupName\":\"\",\"TestOwnerEmail\":\"\",\"Status\":\"\"},\"CRReleaseDetails\":{\"RleasePlanned_StartTime\":\"\",\"RleasePlanned_EndTime\":\"\",\"ReleaseActual_StartTime\":\"\",\"ReleaseActual_EndTime\":\"\",\"ReleasePlan\":\"\",\"ReleaseNotes\":\"\",\"Owner_Workgroup_Id\":0,\"UserID\":0,\"ReleaseAnalyst\":null},\"CR_ChecklistContainer\":\"[]\"}}","IsEncryptionEnabled":false}

    Sample Response

    {"Errors":"","Message":"Change Record details are updated successfully. CHANGE RECORD ID- 2019","Output":"Change Record details are updated successfully. CHANGE RECORD ID- 2019","TokenID":"9E15CECF3F4FD4A8A702812CE0CE94B288C938EFD21CDB177438A07C87300DFBCAB11ACFDA9060FD820610B838B21452EA441F42012EE7133ECB6752C21D83385E0DD2D3C5FF204FC47E8A2BF023D38AA9B9D79755C0475039B2A3C2C542118E0BED0EA76124E2E78779E4E100CE8DC97DC1BD1901F3F711648B80BA8A54D8809807D028","OrgID":0,"OutputObject":null,"OutputID":0,"Input":null} 

 Updated CR details Response: {"ChangeRequest":{"CR_Details":[{"Org_Id":1,"Change_Request_Id":2019,"Support_Function":"Info","Support_Function_Name":"Information Technology","Request_Registration_Time":"2022-09-05 12:35:05","Status":"On-Hold","Category":"Small","Classification":"Normal","Requestor_Id":1759,"Requestor_Emp_Id":null,"TimeZone":"(UTC + 05:30) IST - India Standard Time","GMT_TimeDiff":330,"Requestor_Name":"Aparna","Requestor_Mail_Id":"tumu.aparna@symphonysummit.com","Requestor_Location_Name":"Mumbai","Requestor_Customer_Name":"SymphonySummit","Requestor_Phone_No":null,"Requestor_Mobile_No":"+918106035360","Requestor_Designation":null,"Owner_Workgroup_Id":48,"Owner_Workgroup":"CM workgroup","Description":null,"Information":null,"Risk_Id":0,"Risk":null,"Impact_Id":0,"Impact":null,"Priority_Id":0,"Priority_Name":null,"DeadLine":null,"Assigned_Workgroup_Id":52,"Assigned_Workgroup":"CM Workgroup 2","Assigned_Executive_Id":0,"Assigned_Executive":null,"AssignedExecutive_EMailID":null,"Solution":null,"Closure_Code_Id":0,"ClCode_Name":null,"Planned_Start_Time":null,"Planned_End_Time":null,"Actual_Start_Time":null,"Actual_End_Time":null,"Has_Attachments":false,"Downtime_Required":false,"Downtime_Start":null,"Downtime_End":null,"Risk_Of_Change_Failure":null,"Business_Impact_As_Per_User":null,"Business_Impact_Of_Change_Failure":null,"Back_Out_Plan":null,"Authorizer_Id":0,"Authorizer_Emp_Id":null,"_Authorizer":null,"Authorizer_Mail_Id":null,"Authorizer_Phone_No":null,"Authorize_Status":"","Authorizer_Log":"","Information_Log":"","Configuration_Team_Log":"","Change_Manager_Log":"","Change_Advisory_Board_Member_Log":"","Post_Implementation_Review":"","Change_Managment_Database_Updated":"","Reviewer_Id":0,"Reviewer":null,"Review_Date":null,"Last_Updated_Datetime":"2022-09-05 13:20:28","ManualEscalationLevelID":null,"ManualEscalationDate":null,"Criticality_Id":null,"TriggerForChange":null,"_PlannedPIRDt":null,"_ActualPIRDt":null,"Criticality_Name":null,"BackoutPlanTestedBool":"Select","_BackoutPlanTested":null,"_Customer":-1,"Currency":0,"Cost":0,"SystemImpacted_ID":"","SystemImpacted_Name":null,"CustomerName":"All","CurrencyName":null,"CostnCurrency":null,"DescriptionShort":null,"RescheduleReason":"","ApprovalStatus":"On Hold","_IsCustomerApprovalRequired":0,"_IsCustomerTestRequired":false,"CustomerApprovalStatus":null,"CabApprovalType":"AFTCABAPP","CRImplementationType":null,"WaitingForCustomerTest":0,"SuccessTestcount":0,"SystemImpactRemarks":null,"RevertToOlderVersion":false,"ChangeTypeId":1,"ChangeTypeName":"Normal","ClosureCategoryID":null,"ClosureCategoryName":null,"Scope":null,"OutofScope":null,"AdditionalAuthorizersID":null,"ImplementCRUsingLastTask":false,"FromEmail":"lata.rajput@symphonysummit.com","FromName":"lata","BusinessBnft":null,"FinancialBnft":null,"CustomerComments":null,"CustomerApproverName":null,"Requestor_By":1759,"RequestorBy_Name":"Aparna","RequestorBy_Mail_Id":"tumu.aparna@symphonysummit.com","IsCRCollision":false,"Category_Id":0,"ChangeCategoryName":null,"ChangeCategoryRootIds":null,"CategoryTypeId":1,"Impact_Of_Not_Implementing_Change":null,"Communication_Plan_Required":false,"Communication_Plan_Details":null,"IsPIRRequired":false,"Is_Change_Implemented_Or_Rolledback":null,"IsChangeSuccesfull":"No","IsExpedited":false,"Justification":"","eCAB_Required":null,"ProposedForStandard":false,"ProposedTemplateName":null,"ProposalJustification":null,"CRStandardTemplateID":0,"PreImplementation":"","PostImplementation":"","BackOutPlanNotTestedReason":null,"CancelReason":"","SourceCategoryType":"Small","Is_Overridable":true,"IsCIUpdation":"No","PageSource":false,"IsCIUpdation1":"No","SourceChangeType":"Normal","Guid":"CBC92EAF-7A33-4A1C-B0D2-0B9EDE4A8542","IsRetrospectiveChangeEnabled":false,"IsMandatoryFieldforApprover":false,"TotalApprovalLevel":"2","CurrentApprovalLevel":"1","CanApproveOrReject":"True","IsWorkgroupAccess":true,"IsExistsInQueue":false}] ,"CR_ApprovalDetails":[{"Org_Id":1,"CR_ID":2019,"ApprovalType":"Authorization","ApproverID":"6","ApprovalLevel":1,"CurrentApprover":true,"DynamicApprovalGroup":null,"ApprovalStatus":"Pending for Approval","ApprovalRemarks":null,"strApprovalDate":null,"WorkflowActivityID":8409,"ApprovedBy":null,"Title":"Authorize","ApproverName":"SUBRAHMANYA","ApproverEmail":"subrahmanya.adiga@symphonysummit.com","IsEndUserAllowedToAddApprover":false,"IsChangeMgrAllowedToAddApprover":false,"IsAnalystAllowedToAddApprover":false,"ApprovalTypesAllowedToAddApprover":null,"IsCABMemberActive":1,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"VoteForApproval":"false","Objection":"false"},{"Org_Id":1,"CR_ID":2019,"ApprovalType":"Authorization","ApproverID":"1279","ApprovalLevel":1,"CurrentApprover":true,"DynamicApprovalGroup":null,"ApprovalStatus":"On-Hold","ApprovalRemarks":"remrks","strApprovalDate":"2022-09-05 13:20:28","WorkflowActivityID":8409,"ApprovedBy":1279,"Title":"Authorize","ApproverName":"Jitendra","ApproverEmail":"jitendra.verma@symphonysummit.com","IsEndUserAllowedToAddApprover":false,"IsChangeMgrAllowedToAddApprover":false,"IsAnalystAllowedToAddApprover":false,"ApprovalTypesAllowedToAddApprover":null,"IsCABMemberActive":1,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"VoteForApproval":"false","Objection":"false"},{"Org_Id":1,"CR_ID":2019,"ApprovalType":"Authorization","ApproverID":"1758","ApprovalLevel":1,"CurrentApprover":true,"DynamicApprovalGroup":null,"ApprovalStatus":"Pending for Approval","ApprovalRemarks":null,"strApprovalDate":null,"WorkflowActivityID":8409,"ApprovedBy":null,"Title":"Authorize","ApproverName":"Pavani","ApproverEmail":"pavani.pavuluri@amantyatech.com","IsEndUserAllowedToAddApprover":false,"IsChangeMgrAllowedToAddApprover":false,"IsAnalystAllowedToAddApprover":false,"ApprovalTypesAllowedToAddApprover":null,"IsCABMemberActive":1,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"VoteForApproval":"false","Objection":"false"},{"Org_Id":1,"CR_ID":2019,"ApprovalType":"Authorization","ApproverID":"1773","ApprovalLevel":1,"CurrentApprover":true,"DynamicApprovalGroup":null,"ApprovalStatus":"Pending for Approval","ApprovalRemarks":null,"strApprovalDate":null,"WorkflowActivityID":8409,"ApprovedBy":null,"Title":"Authorize","ApproverName":"priyanka.salunkhe","ApproverEmail":"priyanka.salunkhe@symphonysummit.com","IsEndUserAllowedToAddApprover":false,"IsChangeMgrAllowedToAddApprover":false,"IsAnalystAllowedToAddApprover":false,"ApprovalTypesAllowedToAddApprover":null,"IsCABMemberActive":1,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"VoteForApproval":"false","Objection":"false"},{"Org_Id":1,"CR_ID":2019,"ApprovalType":"CAB","ApproverID":"9","ApprovalLevel":2,"CurrentApprover":null,"DynamicApprovalGroup":null,"ApprovalStatus":"Pending for Approval","ApprovalRemarks":null,"strApprovalDate":null,"WorkflowActivityID":8410,"ApprovedBy":null,"Title":"CAB Approval","ApproverName":"Prashanth Puthumanathody","ApproverEmail":"prashanth.puthumanathody@symphonysummit.com","IsEndUserAllowedToAddApprover":false,"IsChangeMgrAllowedToAddApprover":false,"IsAnalystAllowedToAddApprover":false,"ApprovalTypesAllowedToAddApprover":null,"IsCABMemberActive":1,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"VoteForApproval":"false","Objection":"false"},{"Org_Id":1,"CR_ID":2019,"ApprovalType":"CAB","ApproverID":"222","ApprovalLevel":2,"CurrentApprover":null,"DynamicApprovalGroup":null,"ApprovalStatus":"Pending for Approval","ApprovalRemarks":null,"strApprovalDate":null,"WorkflowActivityID":8410,"ApprovedBy":null,"Title":"CAB Approval","ApproverName":"Manikandan","ApproverEmail":"manikandan.subbiah@symphonysummit.com","IsEndUserAllowedToAddApprover":false,"IsChangeMgrAllowedToAddApprover":false,"IsAnalystAllowedToAddApprover":false,"ApprovalTypesAllowedToAddApprover":null,"IsCABMemberActive":1,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"VoteForApproval":"false","Objection":"false"},{"Org_Id":1,"CR_ID":2019,"ApprovalType":"CAB","ApproverID":"660","ApprovalLevel":2,"CurrentApprover":null,"DynamicApprovalGroup":null,"ApprovalStatus":"Pending for Approval","ApprovalRemarks":null,"strApprovalDate":null,"WorkflowActivityID":8410,"ApprovedBy":null,"Title":"CAB Approval","ApproverName":"Manasa Mahesh","ApproverEmail":"manasa.mahesh2@symphonysummit.com","IsEndUserAllowedToAddApprover":false,"IsChangeMgrAllowedToAddApprover":false,"IsAnalystAllowedToAddApprover":false,"ApprovalTypesAllowedToAddApprover":null,"IsCABMemberActive":1,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"VoteForApproval":"false","Objection":"false"},{"Org_Id":1,"CR_ID":2019,"ApprovalType":"CAB","ApproverID":"1279","ApprovalLevel":2,"CurrentApprover":null,"DynamicApprovalGroup":null,"ApprovalStatus":"Pending for Approval","ApprovalRemarks":null,"strApprovalDate":null,"WorkflowActivityID":8410,"ApprovedBy":null,"Title":"CAB Approval","ApproverName":"Jitendra","ApproverEmail":"jitendra.verma@symphonysummit.com","IsEndUserAllowedToAddApprover":false,"IsChangeMgrAllowedToAddApprover":false,"IsAnalystAllowedToAddApprover":false,"ApprovalTypesAllowedToAddApprover":null,"IsCABMemberActive":1,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"VoteForApproval":"false","Objection":"false"},{"Org_Id":1,"CR_ID":2019,"ApprovalType":"CAB","ApproverID":"1773","ApprovalLevel":2,"CurrentApprover":null,"DynamicApprovalGroup":null,"ApprovalStatus":"Pending for Approval","ApprovalRemarks":null,"strApprovalDate":null,"WorkflowActivityID":8410,"ApprovedBy":null,"Title":"CAB Approval","ApproverName":"priyanka.salunkhe","ApproverEmail":"priyanka.salunkhe@symphonysummit.com","IsEndUserAllowedToAddApprover":false,"IsChangeMgrAllowedToAddApprover":false,"IsAnalystAllowedToAddApprover":false,"ApprovalTypesAllowedToAddApprover":null,"IsCABMemberActive":1,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"VoteForApproval":"false","Objection":"false"}] ,"CR_WorkflowDetails":[{"CR_ID":2019,"ApprovalType":"Authorization","ApprovalLevel":1,"WorkflowActivityID":8409,"DynamicApprovalField":"","Title":"Authorize","ApprovalStatus":"Pending","IsReferredBack":null,"ReferredBackLevel":null,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"EnableReferbackToReq":true,"EnableReferbackToPrevApprovers":true,"AllowAdditionalApproversVote":false},{"CR_ID":2019,"ApprovalType":"CAB","ApprovalLevel":2,"WorkflowActivityID":8410,"DynamicApprovalField":"","Title":"CAB Approval","ApprovalStatus":"Pending","IsReferredBack":null,"ReferredBackLevel":null,"CustomerSelectable":false,"CustomerSelectionMandatory":false,"EnableReferbackToReq":true,"EnableReferbackToPrevApprovers":true,"AllowAdditionalApproversVote":false}] ,"CR_SubAuthorizers":[] ,"CR_TaskHistory":[] ,"CR_TestTabDetails":[] ,"CR_ReleaseTabDetails":[{"ReleaseID":3940,"Change_Request_Id":2019,"Owner":0,"OwnerName":null,"Workgroup_Id":0,"Workgroup":null,"ReleasePlan":"","ReleaseNotes":"","ReleaseAttachments":null,"ReleaseDocs":null,"RleasePlanned_StartTime":null,"RleasePlanned_EndTime":null,"ReleaseActual_StartTime":null,"ReleaseActual_EndTime":null}], "CR_RequirementTabDetails":{"CR_Resource_Requirement":[] ,"CR_Technical_Requirement":[] ,"CR_Financial_Requirement":[]} ,"CR_WG_OwnerDetails":[{"Userid":1279,"EmpID":"SU0123","UName":"Jitendra(1279)","username":"Jitendra","ContactNo":"8123398765","MobileNo":"876545678","LocationName":"NEW DELHI","CustomerName":"SUMMIT","Customer":872,"EmailID":"jitendra.verma@symphonysummit.com","NT_UID":null,"Frm_UID":"jitendra.verma@symphonysummit.com","Frm_PWD":"WgkKz5SjhQHu25q3ivRoInL+RP1z+XENtP+oNN7b720=","Role":"Report","Country":"India","Designation":2982,"Active":true,"Instance":"","Parent_ID":0,"ParentCustomerName":"","Location":17024,"HasAdditionalOwner":true}] ,"CR_DefectCountDetails":[] ,"CR_RiskQuestionAnswer":[{"Risk_QID":316,"Risk_Question":"kjhkjhjk","Risk_AnsID":1018,"Risk_Answer":"lkhlkh","Risk_Id":2,"Risk_Category":"Business Risk"},{"Risk_QID":316,"Risk_Question":"kjhkjhjk","Risk_AnsID":4349,"Risk_Answer":"Yes","Risk_Id":5,"Risk_Category":"Business Risk"},{"Risk_QID":316,"Risk_Question":"kjhkjhjk","Risk_AnsID":4350,"Risk_Answer":"No","Risk_Id":1,"Risk_Category":"Business Risk"},{"Risk_QID":754,"Risk_Question":"www","Risk_AnsID":2431,"Risk_Answer":"answer","Risk_Id":2,"Risk_Category":"Business Risk"},{"Risk_QID":787,"Risk_Question":"what is the question","Risk_AnsID":2536,"Risk_Answer":"test","Risk_Id":21,"Risk_Category":"Operational Risk"},{"Risk_QID":787,"Risk_Question":"what is the question","Risk_AnsID":3109,"Risk_Answer":"fhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjhfhg jkjhjh","Risk_Id":23,"Risk_Category":"Operational Risk"},{"Risk_QID":1250,"Risk_Question":"Test Que","Risk_AnsID":4353,"Risk_Answer":"yes","Risk_Id":10,"Risk_Category":"Operational Risk"},{"Risk_QID":1250,"Risk_Question":"Test Que","Risk_AnsID":4354,"Risk_Answer":"No","Risk_Id":3,"Risk_Category":"Operational Risk"},{"Risk_QID":1250,"Risk_Question":"Test Que","Risk_AnsID":4355,"Risk_Answer":"Nill","Risk_Id":5,"Risk_Category":"Operational Risk"},{"Risk_QID":705,"Risk_Question":"test12","Risk_AnsID":2274,"Risk_Answer":"testing","Risk_Id":1,"Risk_Category":"Operational Risk"},{"Risk_QID":705,"Risk_Question":"test12","Risk_AnsID":4352,"Risk_Answer":"qwe","Risk_Id":3,"Risk_Category":"Operational Risk"},{"Risk_QID":105,"Risk_Question":"Q","Risk_AnsID":339,"Risk_Answer":"A1","Risk_Id":1,"Risk_Category":"Business Risk"},{"Risk_QID":1,"Risk_Question":"Has a similar change required rollback in the past two years?","Risk_AnsID":1,"Risk_Answer":"a) Yes","Risk_Id":5,"Risk_Category":"Operational Risk"},{"Risk_QID":1,"Risk_Question":"Has a similar change required rollback in the past two years?","Risk_AnsID":2,"Risk_Answer":"b) No","Risk_Id":0,"Risk_Category":"Operational Risk"},{"Risk_QID":1,"Risk_Question":"Has a similar change required rollback in the past two years?","Risk_AnsID":4351,"Risk_Answer":"Abcd","Risk_Id":3,"Risk_Category":"Operational Risk"},{"Risk_QID":2,"Risk_Question":"Does the change require coordinated implementation activity across multiple technology domains (e.g. network, database, security, etc.)?","Risk_AnsID":3,"Risk_Answer":"a) Yes","Risk_Id":5,"Risk_Category":"Operational Risk"},{"Risk_QID":2,"Risk_Question":"Does the change require coordinated implementation activity across multiple technology domains (e.g. network, database, security, etc.)?","Risk_AnsID":4,"Risk_Answer":"b) No","Risk_Id":0,"Risk_Category":"Operational Risk"}] ,"CR_RelationshipData":{"Asset":[],"CAB Meeting":[],"Change":[],"Configuration Item":[],"Incident":[],"Knowledge":[],"Portfolio":[],"Problem":[],"Release":[],"Service Catalog":[],"Service Level Agreement":[],"Service Request":[],"Task":[[{"Key":"ID","Value":2930},{"Key":"Task","Value":2930},{"Key":"Status","Value":"Draft"},{"Key":"Log Time","Value":"2022-9-5 12:35PM"},{"Key":"Symptom","Value":"testing purpose please ignore"},{"Key":"CallerName","Value":"Aparna"},{"Key":"CRID","Value":"ZcfWjwYvppt24D3wXOV2Fw%3d%3d"},{"Key":"TaskType","Value":"Implementation"},{"Key":"IsTemplateDraft","Value":true},{"Key":"Log_Time_Normal","Value":"2022-09-05 12:35:05"},{"Key":"EID","Value":"Nj1rhPEuVLWj6zVOUEcI5w%3d%3d"}],[{"Key":"ID","Value":2931},{"Key":"Task","Value":2931},{"Key":"Status","Value":"Draft"},{"Key":"Log Time","Value":"2022-9-5 12:35PM"},{"Key":"Symptom","Value":"description"},{"Key":"CallerName","Value":"Aparna"},{"Key":"CRID","Value":"ZcfWjwYvppt24D3wXOV2Fw%3d%3d"},{"Key":"TaskType","Value":"Implementation"},{"Key":"IsTemplateDraft","Value":true},{"Key":"Log_Time_Normal","Value":"2022-09-05 12:35:06"},{"Key":"EID","Value":"pnw%2b9TiIpN3N%2bLHcv9CxKQ%3d%3d"}],[{"Key":"ID","Value":2932},{"Key":"Task","Value":2932},{"Key":"Status","Value":"Draft"},{"Key":"Log Time","Value":"2022-9-5 12:35PM"},{"Key":"Symptom","Value":"sdfsdfdsf"},{"Key":"CallerName","Value":"Aparna"},{"Key":"CRID","Value":"ZcfWjwYvppt24D3wXOV2Fw%3d%3d"},{"Key":"TaskType","Value":"Implementation"},{"Key":"IsTemplateDraft","Value":true},{"Key":"Log_Time_Normal","Value":"2022-09-05 12:35:06"},{"Key":"EID","Value":"0qIhMJatASETgDZiBDkylg%3d%3d"}],[{"Key":"ID","Value":2933},{"Key":"Task","Value":2933},{"Key":"Status","Value":"Draft"},{"Key":"Log Time","Value":"2022-9-5 12:35PM"},{"Key":"Symptom","Value":"testtesttesttesttesttesttest..."},{"Key":"CallerName","Value":"Aparna"},{"Key":"CRID","Value":"ZcfWjwYvppt24D3wXOV2Fw%3d%3d"},{"Key":"TaskType","Value":"Implementation"},{"Key":"IsTemplateDraft","Value":true},{"Key":"Log_Time_Normal","Value":"2022-09-05 12:35:06"},{"Key":"EID","Value":"XtwUU57qgjh07VASHnLGIw%3d%3d"}],[{"Key":"ID","Value":2934},{"Key":"Task","Value":2934},{"Key":"Status","Value":"Draft"},{"Key":"Log Time","Value":"2022-9-5 12:35PM"},{"Key":"Symptom","Value":"cxvcxzvcxzvcxzv"},{"Key":"CallerName","Value":"Aparna"},{"Key":"CRID","Value":"ZcfWjwYvppt24D3wXOV2Fw%3d%3d"},{"Key":"TaskType","Value":"RollBack"},{"Key":"IsTemplateDraft","Value":true},{"Key":"Log_Time_Normal","Value":"2022-09-05 12:35:06"},{"Key":"EID","Value":"c1QtOqDcIhYCgj1kjl4k0w%3d%3d"}]],"Work Order":[]} ,"DropDownValues":{"ApprovalVoteOptions":[{"ParentId":"","Text":"No","Value":"No"},{"ParentId":"","Text":"Yes","Value":"Yes"}],"AssignedTo":[{"ParentId":"","Text":"aduser1","Value":"1746"},{"ParentId":"","Text":"aduser2","Value":"1745"},{"ParentId":"","Text":"amantya","Value":"1826"},{"ParentId":"","Text":"amantya2","Value":"1827"},{"ParentId":"","Text":"amantya3","Value":"1828"},{"ParentId":"","Text":"amantya4","Value":"1829"},{"ParentId":"","Text":"amantya5","Value":"1838"},{"ParentId":"","Text":"Ambika","Value":"1273"},{"ParentId":"","Text":"Anusha","Value":"1281"},{"ParentId":"","Text":"APPR1","Value":"1452"},{"ParentId":"","Text":"Burhanuddeen","Value":"1756"},{"ParentId":"","Text":"D","Value":"873"},{"ParentId":"","Text":"durga","Value":"13"},{"ParentId":"","Text":"Gautam Bhat","Value":"705"},{"ParentId":"","Text":"gayathri","Value":"202"},{"ParentId":"","Text":"Goutam Panda","Value":"708"},{"ParentId":"","Text":"Guna G(Demo user)","Value":"1209"},{"ParentId":"","Text":"Gunasekar Ganapathi","Value":"711"},{"ParentId":"","Text":"Gurvinder Singh Gandhi","Value":"713"},{"ParentId":"","Text":"hyma","Value":"8"},{"ParentId":"","Text":"HymaT2","Value":"12"},{"ParentId":"","Text":"ITIL User","Value":"1272"},{"ParentId":"","Text":"Jitendra","Value":"1279"},{"ParentId":"","Text":"Jyoti_AD","Value":"1747"},{"ParentId":"","Text":"key user","Value":"1469"},{"ParentId":"","Text":"lata","Value":"1181"},{"ParentId":"","Text":"Lata test Rajput","Value":"640"},{"ParentId":"","Text":"Lavanya","Value":"26"},{"ParentId":"","Text":"manasa","Value":"197"},{"ParentId":"","Text":"Manasa APIkey","Value":"1155"},{"ParentId":"","Text":"Manasa M N","Value":"1755"},{"ParentId":"","Text":"Manish KK","Value":"4"},{"ParentId":"","Text":"Manoj Kumar Dharmisetty","Value":"669"},{"ParentId":"","Text":"Megha natraj","Value":"2"},{"ParentId":"","Text":"Mohan Katari","Value":"217"},{"ParentId":"","Text":"mohit@amamntyatech.com","Value":"1757"},{"ParentId":"","Text":"MS","Value":"1274"},{"ParentId":"","Text":"Neha Kumar","Value":"16"},{"ParentId":"","Text":"Nikita Pandey","Value":"1506"},{"ParentId":"","Text":"Pavani","Value":"1758"},{"ParentId":"","Text":"Payal Tale","Value":"1631"},{"ParentId":"","Text":"Piyushchk","Value":"1811"},{"ParentId":"","Text":"PNV SAI CHAITANYA","Value":"987"},{"ParentId":"","Text":"Poonam Nilakhe","Value":"1635"},{"ParentId":"","Text":"Prabu Moorthy","Value":"836"},{"ParentId":"","Text":"pranita.mgr","Value":"1817"},{"ParentId":"","Text":"Prasant Kumar SAHOO","Value":"849"},{"ParentId":"","Text":"priyanka.salunkhe","Value":"1773"},{"ParentId":"","Text":"priyanka.salunkhe","Value":"1774"},{"ParentId":"","Text":"Rahul End User","Value":"1624"},{"ParentId":"","Text":"ram","Value":"1250"},{"ParentId":"","Text":"ram","Value":"590"},{"ParentId":"","Text":"Ramesh Kumar Chinnamanickam","Value":"904"},{"ParentId":"","Text":"RanjiiniN","Value":"64"},{"ParentId":"","Text":"ranjini","Value":"1"},{"ParentId":"","Text":"Raviteja","Value":"1282"},{"ParentId":"","Text":"Raviteja Boggavarapu","Value":"942"},{"ParentId":"","Text":"samudyatha j nagaraj","Value":"1196"},{"ParentId":"","Text":"Sapthagiri Meesa","Value":"1009"},{"ParentId":"","Text":"sapthgiri_ad","Value":"1750"},{"ParentId":"","Text":"sasidhar reddy (Recon)","Value":"224"},{"ParentId":"","Text":"shivani","Value":"15"},{"ParentId":"","Text":"SUBRAHMANYA","Value":"6"},{"ParentId":"","Text":"sukruta S G","Value":"1198"},{"ParentId":"","Text":"sukruta1","Value":"1208"},{"ParentId":"","Text":"Suryakant","Value":"1640"},{"ParentId":"","Text":"Tst API key","Value":"1473"},{"ParentId":"","Text":"user3","Value":"213"},{"ParentId":"","Text":"Vikram Singh","Value":"1764"},{"ParentId":"","Text":"Vishal Vishnoi","Value":"967"},{"ParentId":"","Text":"vivegan","Value":"1280"},{"ParentId":"","Text":"yakshith.gowda","Value":"1662"},{"ParentId":"","Text":"テストユーザー","Value":"1767"},{"ParentId":"","Text":"優しい","Value":"10"}],"CategoryList":[{"ParentId":"","Text":"Medium","Value":"2"},{"ParentId":"","Text":"medium3","Value":"7"},{"ParentId":"","Text":"Small","Value":"1"},{"ParentId":"","Text":"small1","Value":"8"},{"ParentId":"","Text":"Small2","Value":"14"},{"ParentId":"","Text":"test244444343434343434343","Value":"9"},{"ParentId":"","Text":"ミディアム1","Value":"6"}],"ChangeCategory":[{"ParentId":"11","Text":"\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;","Value":"66"},{"ParentId":"#","Text":"\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;","Value":"68"},{"ParentId":"11","Text":"\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;\u0026amp;","Value":"67"},{"ParentId":"40","Text":"(54) test node software","Value":"54"},{"ParentId":"61","Text":"(62) Hello test 33","Value":"62"},{"ParentId":"69","Text":"Child 1","Value":"70"},{"ParentId":"70","Text":"Child11","Value":"71"},{"ParentId":"12","Text":"Hello test","Value":"41"},{"ParentId":"62","Text":"Hello test 44","Value":"63"},{"ParentId":"63","Text":"Hello test 55","Value":"64"},{"ParentId":"64","Text":"Hello test 66","Value":"65"},{"ParentId":"41","Text":"Hello test11","Value":"60"},{"ParentId":"60","Text":"Hello Test22","Value":"61"},{"ParentId":"12","Text":"MS Office","Value":"13"},{"ParentId":"13","Text":"MS Office2","Value":"56"},{"ParentId":"56","Text":"MS Office3","Value":"57"},{"ParentId":"57","Text":"Ms office4","Value":"58"},{"ParentId":"56","Text":"Ms office44","Value":"59"},{"ParentId":"#","Text":"New Node,fm.f,m.fmf.f","Value":"42"},{"ParentId":"#","Text":"node","Value":"2"},{"ParentId":"#","Text":"node1","Value":"3"},{"ParentId":"#","Text":"Parent Node","Value":"69"},{"ParentId":"39","Text":"Software1","Value":"40"},{"ParentId":"#","Text":"Software1","Value":"12"},{"ParentId":"#","Text":"Test","Value":"38"},{"ParentId":"54","Text":"test 2 software","Value":"55"},{"ParentId":"38","Text":"test1","Value":"39"},{"ParentId":"38","Text":"Test2","Value":"43"},{"ParentId":"#","Text":"ハードウェア","Value":"11"}],"ChangeImplemented_Rolled Back":[{"ParentId":"","Text":"Change Implemented","Value":"Change Implemented"},{"ParentId":"","Text":"Rolled Back","Value":"Rolled Back"}],"ChangeType":[{"ParentId":"","Text":"Emergency","Value":"3"},{"ParentId":"","Text":"Expedited","Value":"4"},{"ParentId":"","Text":"Normal","Value":"1"},{"ParentId":"","Text":"Standard","Value":"2"},{"ParentId":"","Text":"test123","Value":"13"},{"ParentId":"","Text":"test8324983742398798732","Value":"19"},{"ParentId":"","Text":"TestCHType","Value":"20"}],"Classification":[{"ParentId":"","Text":"Emergency","Value":"Emergency"},{"ParentId":"","Text":"Expedited","Value":"Expedited"},{"ParentId":"","Text":"Normal","Value":"Normal"},{"ParentId":"","Text":"Standard","Value":"Standard"}],"ClosureCode":[{"ParentId":"","Text":"done","Value":"22"},{"ParentId":"","Text":"SUCCESSFULL","Value":"2"}],"Criticality":[{"ParentId":"","Text":"check critical","Value":"30"},{"ParentId":"","Text":"HIGH","Value":"2"},{"ParentId":"","Text":"Impact1","Value":"27"},{"ParentId":"","Text":"Low","Value":"9"},{"ParentId":"","Text":"Medium","Value":"8"},{"ParentId":"","Text":"tes","Value":"29"},{"ParentId":"","Text":"test","Value":"11"}],"CRRescheduleReason":[{"ParentId":"","Text":"Cost Increased","Value":"242"},{"ParentId":"","Text":"Customer Approval Pending","Value":"240"},{"ParentId":"","Text":"Others","Value":"243"},{"ParentId":"","Text":"Requirements are Changed","Value":"241"}],"Currency":[{"ParentId":"","Text":"$","Value":"18469"},{"ParentId":"","Text":"123ABC","Value":"18477"},{"ParentId":"","Text":"1ブルガリア・レフ","Value":"18486"},{"ParentId":"","Text":"7979","Value":"18474"},{"ParentId":"","Text":"abc","Value":"18475"},{"ParentId":"","Text":"ABC123","Value":"18476"},{"ParentId":"","Text":"ALL","Value":"18473"},{"ParentId":"","Text":"ARS","Value":"18472"},{"ParentId":"","Text":"AUD","Value":"18470"},{"ParentId":"","Text":"Bitcoin","Value":"18462"},{"ParentId":"","Text":"CAD","Value":"18471"},{"ParentId":"","Text":"hahd","Value":"18482"},{"ParentId":"","Text":"INR","Value":"18466"},{"ParentId":"","Text":"Pounds","Value":"271"},{"ParentId":"","Text":"SAR","Value":"18461"},{"ParentId":"","Text":"USD","Value":"18465"},{"ParentId":"","Text":"YEN","Value":"18467"},{"ParentId":"","Text":"рупија","Value":"18479"},{"ParentId":"","Text":"カルマニ","Value":"18484"},{"ParentId":"","Text":"ダナシュリ","Value":"18480"},{"ParentId":"","Text":"ルピー","Value":"18481"},{"ParentId":"","Text":"세상에","Value":"18483"},{"ParentId":"","Text":"卢比","Value":"18485"},{"ParentId":"","Text":"概念","Value":"18478"},{"ParentId":"","Text":"货币","Value":"18487"}],"Customer":[{"ParentId":"","Text":"12345678","Value":"2924"},{"ParentId":"","Text":"2","Value":"18457"},{"ParentId":"","Text":"4363476","Value":"3630"},{"ParentId":"","Text":"abcdabcd","Value":"3676"},{"ParentId":"","Text":"Apart from counting words and characters, our online editor can","Value":"2925"},{"ParentId":"","Text":"asasas","Value":"17820"},{"ParentId":"","Text":"bvnbx","Value":"3640"},{"ParentId":"","Text":"Department","Value":"3666"},{"ParentId":"","Text":"Dept","Value":"3667"},{"ParentId":"","Text":"Dept7","Value":"2926"},{"ParentId":"","Text":"dept8","Value":"2927"},{"ParentId":"","Text":"dev","Value":"2928"},{"ParentId":"","Text":"Dev       instance","Value":"3641"},{"ParentId":"","Text":"Dev instance","Value":"3631"},{"ParentId":"","Text":"dev\u0027@","Value":"3642"},{"ParentId":"","Text":"dev1","Value":"2929"},{"ParentId":"","Text":"Developer \u0026 Build Team","Value":"2930"},{"ParentId":"","Text":"Devloper \u0026 am Team","Value":"2931"},{"ParentId":"","Text":"Devlopment \u0026 rnd","Value":"2932"},{"ParentId":"","Text":"DIGITAL SIGNATURE CONFIGURATION","Value":"17646"},{"ParentId":"","Text":"Finance \u0026  Accounts","Value":"2933"},{"ParentId":"","Text":"Finance \u0026 Accounts","Value":"2934"},{"ParentId":"","Text":"Hardware \u0026  networking","Value":"2935"},{"ParentId":"","Text":"harman","Value":"2888"},{"ParentId":"","Text":"Harman Connected Services","Value":"2936"},{"ParentId":"","Text":"In addition, WordCounter shows you the top 10 keywords and keywo","Value":"3632"},{"ParentId":"","Text":"Information technologies","Value":"3668"},{"ParentId":"","Text":"IT","Value":"3669"},{"ParentId":"","Text":"n2","Value":"18488"},{"ParentId":"","Text":"n4","Value":"18489"},{"ParentId":"","Text":"ProxD","Value":"2937"},{"ParentId":"","Text":"qa","Value":"2938"},{"ParentId":"","Text":"QA \u0026 Development","Value":"2939"},{"ParentId":"","Text":"QA \u0026 Engineer","Value":"2940"},{"ParentId":"","Text":"QA DEPARTMENT","Value":"3633"},{"ParentId":"","Text":"redis","Value":"2941"},{"ParentId":"","Text":"SUMMIT","Value":"872"},{"ParentId":"","Text":"SUMMIT1","Value":"17652"},{"ParentId":"","Text":"SUMMIT-234","Value":"17538"},{"ParentId":"","Text":"SyhasBI","Value":"2942"},{"ParentId":"","Text":"Symphony SummitAI","Value":"2905"},{"ParentId":"","Text":"SymphonySummit","Value":"2908"},{"ParentId":"","Text":"TCS","Value":"17658"},{"ParentId":"","Text":"Tech\u0026Dev","Value":"2943"},{"ParentId":"","Text":"tesgghg","Value":"2944"},{"ParentId":"","Text":"test","Value":"2945"},{"ParentId":"","Text":"TEST DEPARTMENT","Value":"2946"},{"ParentId":"","Text":"Test#spl","Value":"3634"},{"ParentId":"","Text":"test*Test\"$","Value":"2947"},{"ParentId":"","Text":"test1234","Value":"2948"},{"ParentId":"","Text":"test22","Value":"18021"},{"ParentId":"","Text":"test23","Value":"18022"},{"ParentId":"","Text":"test24","Value":"18023"},{"ParentId":"","Text":"testDEV","Value":"17927"},{"ParentId":"","Text":"Testing","Value":"2949"},{"ParentId":"","Text":"w","Value":"3677"},{"ParentId":"","Text":"Wipro","Value":"14923"},{"ParentId":"","Text":"xyklkf","Value":"2950"}],"CustomerApprovalMode":[{"ParentId":"","Text":"After CAB Approval","Value":"AFTCABAPP"},{"ParentId":"","Text":"Before CAB Approval","Value":"B4CABAPP"}],"EsclationList":[{"ParentId":null,"Text":"Level-1 - Test Escalation","Value":"4"},{"ParentId":null,"Text":"No Escalation Levels","Value":"NA"}],"Impact":[{"ParentId":"","Text":"ASAP","Value":"2"},{"ParentId":"","Text":"High","Value":"8"},{"ParentId":"","Text":"Immediate","Value":"7"},{"ParentId":"","Text":"teste","Value":"11"},{"ParentId":"","Text":"Urgency1","Value":"25"}],"Priority":[{"ParentId":"","Text":"P1","Value":"2"},{"ParentId":"","Text":"P2test","Value":"11"},{"ParentId":"","Text":"P3","Value":"12"},{"ParentId":"","Text":"testing purpose4434343","Value":"31"}],"ResourceStatus":[{"ParentId":"","Text":"In Progress","Value":"In-Progress"},{"ParentId":"","Text":"Not Utilized","Value":"Not_Utilized"},{"ParentId":"","Text":"Utilized","Value":"Utilized"},{"ParentId":"","Text":"Yet to receive","Value":"Yettoreceive"}],"ResourceType":[{"ParentId":"","Text":"External","Value":"External"},{"ParentId":"","Text":"Internal","Value":"Internal"}],"Risk":[{"ParentId":"","Text":"Custom Risk","Value":"36"},{"ParentId":"","Text":"HIGH","Value":"2"},{"ParentId":"","Text":"Low","Value":"11"},{"ParentId":"","Text":"Medium","Value":"10"},{"ParentId":"","Text":"risk","Value":"33"},{"ParentId":"","Text":"test risk123456789987666","Value":"35"}],"SystemImpacts":[{"ParentId":"","Text":"high","Value":"3"}],"TestStage":[{"ParentId":"","Text":"New Test Plan","Value":"NTP"},{"ParentId":"","Text":"Not Applicable","Value":"NA"},{"ParentId":"","Text":"Test Completion","Value":"TC"}],"Workgroup":[{"ParentId":"","Text":"\"IT Additional Owner\"","Value":"51"},{"ParentId":"","Text":"CM workgroup","Value":"48"},{"ParentId":"","Text":"CM Workgroup 2","Value":"52"},{"ParentId":"","Text":"dmworkgrp","Value":"1093"},{"ParentId":"","Text":"IT Infrastructure","Value":"1"},{"ParentId":"","Text":"IT Servicedesk","Value":"1061"},{"ParentId":"","Text":"IT_Infr_Dispaly","Value":"4707"},{"ParentId":"","Text":"IT-Infrastructure AI","Value":"1290"},{"ParentId":"","Text":"RBA WG","Value":"3"},{"ParentId":"","Text":"smtp Changes","Value":"4762"},{"ParentId":"","Text":"SR Group","Value":"2"},{"ParentId":"","Text":"swrkgrp","Value":"1077"},{"ParentId":"","Text":"WG","Value":"4351"},{"ParentId":"","Text":"Work group","Value":"53"},{"ParentId":"","Text":"Work Group For Test","Value":"4765"},{"ParentId":"","Text":"Workgroup 1","Value":"1266"},{"ParentId":"","Text":"Workgroup 11","Value":"1261"},{"ParentId":"","Text":"Workgroup 12","Value":"1262"},{"ParentId":"","Text":"Workgroup 13","Value":"1263"},{"ParentId":"","Text":"Workgroup 14","Value":"1264"},{"ParentId":"","Text":"Workgroup 15","Value":"1265"},{"ParentId":"","Text":"WorkGroup1","Value":"4777"},{"ParentId":"","Text":"サービスデス","Value":"4774"}]} ,"CM_CurrentApprovalDetails":[{"Org_Id":1,"CR_ID":2019,"ApproverID":"6","ApproverName":"SUBRAHMANYA (6)","ApproverEmail":"subrahmanya.adiga@symphonysummit.com","ApprovalStatus":null,"ApprovalRemarks":null,"ApproveForStandardTemplate":null,"WorkflowActivityID":8409,"ApprovalDate":null,"ApprovalLevel":1,"CurrentApprover":true,"ApprovalType":"Authorization","RID":36744,"VoteForApproval":"false","Objection":"false","DynamicApprovalGroup":null,"IsRemappedApprover":null},{"Org_Id":1,"CR_ID":2019,"ApproverID":"1279","ApproverName":"Jitendra (1279)","ApproverEmail":"jitendra.verma@symphonysummit.com","ApprovalStatus":"On-Hold","ApprovalRemarks":"remrks","ApproveForStandardTemplate":null,"WorkflowActivityID":8409,"ApprovalDate":"2022-09-05 07:50:28","ApprovalLevel":1,"CurrentApprover":true,"ApprovalType":"Authorization","RID":36745,"VoteForApproval":"false","Objection":"false","DynamicApprovalGroup":null,"IsRemappedApprover":null},{"Org_Id":1,"CR_ID":2019,"ApproverID":"1758","ApproverName":"Pavani (1758)","ApproverEmail":"pavani.pavuluri@amantyatech.com","ApprovalStatus":null,"ApprovalRemarks":null,"ApproveForStandardTemplate":null,"WorkflowActivityID":8409,"ApprovalDate":null,"ApprovalLevel":1,"CurrentApprover":true,"ApprovalType":"Authorization","RID":36746,"VoteForApproval":"false","Objection":"false","DynamicApprovalGroup":null,"IsRemappedApprover":null},{"Org_Id":1,"CR_ID":2019,"ApproverID":"1773","ApproverName":"priyanka.salunkhe (1773)","ApproverEmail":"priyanka.salunkhe@symphonysummit.com","ApprovalStatus":null,"ApprovalRemarks":null,"ApproveForStandardTemplate":null,"WorkflowActivityID":8409,"ApprovalDate":null,"ApprovalLevel":1,"CurrentApprover":true,"ApprovalType":"Authorization","RID":36747,"VoteForApproval":"false","Objection":"false","DynamicApprovalGroup":null,"IsRemappedApprover":null}] ,"CM_approval_Status":[{"Id":"Authorize","Text":"Authorize","ApprovalType":"Authorization"},{"Id":"Not Authorized","Text":"Not Authorized","ApprovalType":"Authorization"},{"Id":"Authorize & Forward","Text":"Authorize & Forward","ApprovalType":"Authorization"},{"Id":"On-Hold","Text":"On-Hold","ApprovalType":"Authorization"},{"Id":"REFERBACK**$**-1","Text":"Refer Back To Initiator","ApprovalType":"Authorization"},{"Id":"Yes","Text":"Yes","ApprovalType":"CAB"},{"Id":"No","Text":"No","ApprovalType":"CAB"},{"Id":"On-Hold","Text":"On-Hold","ApprovalType":"CAB"},{"Id":"Yes","Text":"Yes","ApprovalType":"Customer"},{"Id":"No","Text":"No","ApprovalType":"Customer"},{"Id":"On-Hold","Text":"On-Hold","ApprovalType":"Customer"},{"Id":"Yes","Text":"Yes","ApprovalType":"DynamicApproval"},{"Id":"No","Text":"No","ApprovalType":"DynamicApproval"},{"Id":"Yes","Text":"Yes","ApprovalType":"EndUser"},{"Id":"No","Text":"No","ApprovalType":"EndUser"},{"Id":"Yes","Text":"Yes","ApprovalType":"Individual"},{"Id":"No","Text":"No","ApprovalType":"Individual"},{"Id":"Yes","Text":"Yes","ApprovalType":"Line_Manager"},{"Id":"No","Text":"No","ApprovalType":"Line_Manager"},{"Id":"Yes","Text":"Yes","ApprovalType":"Reporting_Manager"},{"Id":"No","Text":"No","ApprovalType":"Reporting_Manager"}] ,"CM_CustomerApprovalDetails":[] ,"CM_CustomerTestersdetails":[] ,"CM_OverallRiskDetails":[{"BusinessRisk":null,"OperationalRisk":null,"OverAllRisk":null,"BusinessRiskText":null,"OperationalRiskText":null,"OverAllRiskText":null}] ,"CM_SelectedQuestions_Answers":[] ,"CM_TestDetails":[], "CM_AttachmentDetails":{"CM_GeneralAttachments":[] ,"CM_RiskAttachments":[] ,"CM_TestAttachments":[] ,"CM_ReleaseAttachments":[] ,"CM_ReleaseDocAttachments":[]}, "CR_ChecklistDetails":{"CR_ChecklistTaskStatus":[] ,"CR_ChecklistData":[] ,"CR_ChecklistHistory":[] ,"CR_ChecklistDetails":[{"Checklist_id":28,"TaskStatus":"Optional","MandatoryStatus":"Approved","RemarksRequired":"NA"},{"Checklist_id":29,"TaskStatus":"NA","MandatoryStatus":"Approved","RemarksRequired":"NA"},{"Checklist_id":24,"TaskStatus":"Mandatory","MandatoryStatus":"Build","RemarksRequired":"NA"},{"Checklist_id":25,"TaskStatus":"Optional","MandatoryStatus":"In Progress","RemarksRequired":"Optional"},{"Checklist_id":26,"TaskStatus":"Optional","MandatoryStatus":"In Progress","RemarksRequired":"Optional"}]}}}
     If the invalid field value is updated then the request and response is as following:

    Sample Request

    {"ServiceName":"CM_LogOrUpdateCR","_EncryptCommonParameters":"{"_ProxyDetails":{"SAASOrgID":"0","ProxyID":0,"MobileVersion":"1.6.0","TokenID":"483A29745A4AF757D6103FE076C7E33BD4DF7F4EC92F7FA3C9D79F0FC07A15CFD5514073E586454B9645230EA33BDF8FA7482A4BD7681B9CA67370BD93F5EEACE18851687EE4D23D9BF878756B3594CD09FE3FF4DF6BCF95E787AE3C3BAD70CAD0F36AF48458F8782B4E8F7542EE33FBBDA6588A2FCE0F5478BD62318D16D6253797A4D2","LoginUID":79658,"OrgID":"1","ReturnType":"JSON","Password":"test@123","RequestType":"mobile","AuthType":"FORM","UserName":"jitendra.verma@symphonysummit.com"},"cmParamsJSON":{"CMContainerJson":"{"Change_Request_Id":2035,"Status":"Requested","Support_Function":"Info","Support_Function_Name":"Information Technology","Category":"Small","ChangeTypeName":"Normal","Change_CategoryID":2,"Requestor_Name":"tumu.aparna@symphonysummit.com","Requested_By_Name":"tumu.aparna@symphonysummit.com","Owner_Workgroup":"CM workgroup","Assigned_Workgroup":"CM Workgroup 2","Classification":"Normal","TriggerForChange":"","Risk":"","Impact":"","Priority_Name":"","Criticality_Name":"","Downtime_Required":false,"CustomerName":"All","Customer":-1,"Information":"","Description":"","CurrencyName":"","CustomerApprovalRequired":false,"CustomerTestRequired":false,"CabApprovalType":"AFTCABAPP","Communication_Plan_Required":false,"ManualEscalationRemarks":"","Communication_Plan_Details":"","BusinessRisk":null,"OperationalRisk":null,"OverallRisk":null,"Closure_Code":"","ClosureCategoryName":null,"CancelReason":null,"Risk_Of_Change_Failure":"","Business_Impact_As_Per_User":"","Business_Impact_Of_Change_Failure":"","Back_Out_Plan":"","BackOutPlanNotTestedReason":"","SystemImpactRemarks":"","SystemImpacted_ID":"","Impact_Of_Not_Implementing_Change":"","Information_Log":"","Configuration_Team_Log":"","Change_Manager_Log":"","Change_Advisory_Board_Member_Log":"","Justification":null,"ProposedForStandard":false,"ProposedTemplateName":"","ProposalJustification":"","PreImplementationSteps":null,"PostImplementationSteps":null,"RescheduleReason":null,"Is_Change_Implemented_Or_Rolledback":"","Is_ChangeSucessful":"No","IsCIUpdation":"No","Solution":"","ChangeScope":"","ChangeOutOfScope":"","BusinessBenefits":"","FinancialBenefits":""}","CR_ApprovalDetailsContainer":"[{"IsReferredBack":false,"ApprovalType":"Authorization","ApproverID":"1279","ApprovalStatus":"On-Hold","ApprovalRemarks":"on hold","ApprovedBy":"1279","CurrentApprover":"false","NotificationIDs":null,"ReferredBackBy":"0","ReferredBackRemarks":null,"ApproveForStandardTemplate":null,"IsConditionMet":"true"}]","CustomFields":"[{"ID":527,"Name":"Drop Down 2","Value":"","GroupName":"Custom Dropdown Group"},{"ID":528,"Name":"Dependent MultiValue Dropdown","Value":"","GroupName":"Custom Dropdown Group"},{"ID":529,"Name":"MultiValue Dropdown","Value":"","GroupName":"Custom Dropdown Group"},{"ID":530,"Name":"Dependent MultiValue Dropdown 2","Value":"","GroupName":"Custom Dropdown Group"},{"ID":547,"Name":"Parent DD1","Value":"","GroupName":"Custom Dropdown Group"},{"ID":548,"Name":"Child DD1","Value":"","GroupName":"Custom Dropdown Group"}]","MVCustomFields":"[{"RowID":"1","GroupID":"100","Active":false,"AttributeSource":"","AttributeValues":[{"AttributeID":551,"Value":"Fruits"},{"AttributeID":552,"Value":"Apple"},{"AttributeID":553,"Value":""},{"AttributeID":554,"Value":""},{"AttributeID":555,"Value":""},{"AttributeID":556,"Value":""}]}]","CR_CustomerApproverTesters":"[]","CRTestDetails":{"Test_Stage":"","Test_Name":"","TestPlanned_Time":"","TestActual_Time":"","TestPlan":"","TestResults":"","WorkgroupName":"","TestOwnerEmail":"","Status":""},"CRReleaseDetails":{"RleasePlanned_StartTime":"","RleasePlanned_EndTime":"","ReleaseActual_StartTime":"","ReleaseActual_EndTime":"","ReleasePlan":"","ReleaseNotes":"","Owner_Workgroup_Id":0,"UserID":0,"ReleaseAnalyst":null},"CR_ChecklistContainer":"[]","CR_ResourceRequirement":"[]","CR_FinancialRequirement":"[]","CR_TechnicalRequirement":"[]"}}","IsEncryptionEnabled":false}

    Sample Response

    {"Errors":"Unable to Create or Update CR details: Invalid Field Or Drop down value: u0027u0027 Or Attribute Id: u0027553u0027","Message":"","Output":null,"TokenID":"EF2657F50425232D109F308FFB8D4C5AD8F9417C944D19847DB0463070CE08A07E94EC74F11E6C18CE405600AFC8DE8E5D4F0E438CF0B401292F70CC8F52F2D47BF7F735B4FB53DE5577A7457C24EC94FEAAF9DBFC07F343D2870EFC6E5AC8C8D17AFB723E3273E33193F00BAB1CB83EBFC330E035E2DBF33FD7617A4503E6829C74534D","OrgID":0,"OutputObject":null,"OutputID":0,"Input":null}
     If Multiple values must be reset together then use the following API request and response:
    {"ServiceName":"CM_LogOrUpdateCR","_EncryptCommonParameters":"{\"_ProxyDetails\":{\"SAASOrgID\":\"0\",\"ProxyID\":0,\"MobileVersion\":\"1.6.0\",\"TokenID\":\"F720ACE84BEABADDC58BD45AB9C9D726873484D27F5EA5E6791D4DA5FAE1B8266CEE82E5E8004C51E635515DCDC2EBF54125F7FAF48A375F599497F3F5C5F9BF37F22F1123BBCB80C4AD364C92155C8269B620A4EB3579DC0B1C9A2BE87E971B65162D7255B2C8085BE41AAB2177A81AB49D1F1C9F426C51027F199A984027529A4B6CD77E7DEC9E9CF4A949ECED7351ACC82D15\",\"LoginUID\":80708,\"OrgID\":\"1\",\"ReturnType\":\"JSON\",\"Password\":\"test@123\",\"RequestType\":\"mobile\",\"AuthType\":\"FORM\",\"UserName\":\"priyanka.salunkhe@symphonysummit.com\"},\"cmParamsJSON\":{\"CMContainerJson\":\"{\\\"Change_Request_Id\\\":2043,\\\"Status\\\":\\\"Initial Authorization\\\",\\\"Support_Function\\\":\\\"Info\\\",\\\"Support_Function_Name\\\":\\\"Information Technology\\\",\\\"Category\\\":\\\"Small\\\",\\\"ChangeTypeName\\\":\\\"Normal\\\",\\\"Change_CategoryID\\\":3,\\\"Requestor_Name\\\":\\\"hymasri.durga@symphonysummit.com\\\",\\\"Requested_By_Name\\\":\\\"hymasri.durga@symphonysummit.com\\\",\\\"Owner_Workgroup\\\":\\\"IT Servicedesk\\\",\\\"Assigned_Workgroup\\\":\\\"CM workgroup\\\",\\\"Classification\\\":\\\"Normal\\\",\\\"TriggerForChange\\\":\\\"\\\",\\\"Risk\\\":\\\"\\\",\\\"Impact\\\":\\\"\\\",\\\"Priority_Name\\\":\\\"\\\",\\\"Criticality_Name\\\":\\\"\\\",\\\"Downtime_Required\\\":false,\\\"CustomerName\\\":\\\"All\\\",\\\"Customer\\\":-1,\\\"Information\\\":\\\"\\\",\\\"Description\\\":\\\"\\\",\\\"CurrencyName\\\":\\\"\\\",\\\"CustomerApprovalRequired\\\":false,\\\"CustomerTestRequired\\\":false,\\\"CabApprovalType\\\":\\\"AFTCABAPP\\\",\\\"Communication_Plan_Required\\\":false,\\\"ManualEscalationRemarks\\\":\\\"\\\",\\\"Communication_Plan_Details\\\":\\\"\\\",\\\"BusinessRisk\\\":null,\\\"OperationalRisk\\\":null,\\\"OverallRisk\\\":null,\\\"Closure_Code\\\":\\\"\\\",\\\"ClosureCategoryName\\\":null,\\\"CancelReason\\\":null,\\\"Risk_Of_Change_Failure\\\":\\\"\\\",\\\"Business_Impact_As_Per_User\\\":\\\"\\\",\\\"Business_Impact_Of_Change_Failure\\\":\\\"\\\",\\\"Back_Out_Plan\\\":\\\"\\\",\\\"BackOutPlanNotTestedReason\\\":\\\"\\\",\\\"SystemImpactRemarks\\\":\\\"\\\",\\\"SystemImpacted_ID\\\":\\\"\\\",\\\"Impact_Of_Not_Implementing_Change\\\":\\\"\\\",\\\"Information_Log\\\":\\\"\\\",\\\"Configuration_Team_Log\\\":\\\"\\\",\\\"Change_Manager_Log\\\":\\\"\\\",\\\"Change_Advisory_Board_Member_Log\\\":\\\"\\\",\\\"Justification\\\":null,\\\"ProposedForStandard\\\":false,\\\"ProposedTemplateName\\\":null,\\\"ProposalJustification\\\":null,\\\"PreImplementationSteps\\\":null,\\\"PostImplementationSteps\\\":null,\\\"RescheduleReason\\\":null,\\\"Is_Change_Implemented_Or_Rolledback\\\":\\\"\\\",\\\"Is_ChangeSucessful\\\":\\\"No\\\",\\\"IsCIUpdation\\\":\\\"No\\\",\\\"Solution\\\":\\\"\\\",\\\"ChangeScope\\\":\\\"\\\",\\\"ChangeOutOfScope\\\":\\\"\\\",\\\"BusinessBenefits\\\":\\\"\\\",\\\"FinancialBenefits\\\":\\\"\\\"}\",\"CR_ApprovalDetailsContainer\":\"[{\\\"IsReferredBack\\\":false,\\\"ApprovalType\\\":\\\"CAB\\\",\\\"ApproverID\\\":\\\"1773\\\",\\\"ApprovalStatus\\\":\\\"\\\",\\\"ApprovalRemarks\\\":\\\"\\\",\\\"ApprovedBy\\\":\\\"1773\\\",\\\"VoteForApproval\\\":\\\"Yes\\\"}]\",\"CustomFields\":\"[{\\\"ID\\\":527,\\\"Name\\\":\\\"Drop Down 2\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":528,\\\"Name\\\":\\\"Dependent MultiValue Dropdown\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":529,\\\"Name\\\":\\\"MultiValue Dropdown\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":530,\\\"Name\\\":\\\"Dependent MultiValue Dropdown 2\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":547,\\\"Name\\\":\\\"Parent DD1\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":548,\\\"Name\\\":\\\"Child DD1\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"}]\",\"MVCustomFields\":\"[{\\\"RowID\\\":\\\"1\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":false,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"Apple\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"Parent 1\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"Child 1.1\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"Continent\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"Asia\\\"}]}]\",\"CR_CustomerApproverTesters\":\"[]\",\"CRTestDetails\":{\"Test_Stage\":\"\",\"Test_Name\":\"\",\"TestPlanned_Time\":\"\",\"TestActual_Time\":\"\",\"TestPlan\":\"\",\"TestResults\":\"\",\"WorkgroupName\":\"\",\"TestOwnerEmail\":\"\",\"Status\":\"\"},\"CRReleaseDetails\":{\"RleasePlanned_StartTime\":\"\",\"RleasePlanned_EndTime\":\"\",\"ReleaseActual_StartTime\":\"\",\"ReleaseActual_EndTime\":\"\",\"ReleasePlan\":\"\",\"ReleaseNotes\":\"\",\"Owner_Workgroup_Id\":0,\"UserID\":0,\"ReleaseAnalyst\":null},\"CR_ChecklistContainer\":\"[{\\\"TaskStatus\\\":\\\"\\\",\\\"RemarksRequired\\\":\\\"\\\",\\\"Sequence\\\":\\\"1\\\",\\\"TaskPerformed\\\":\\\"false\\\",\\\"ChecklistId\\\":\\\"35\\\",\\\"TaskName\\\":\\\"Task name 123\\\"},{\\\"TaskStatus\\\":\\\"\\\",\\\"RemarksRequired\\\":\\\"\\\",\\\"Sequence\\\":\\\"2\\\",\\\"TaskPerformed\\\":\\\"false\\\",\\\"ChecklistId\\\":\\\"36\\\",\\\"TaskName\\\":\\\"Task new\\\"},{\\\"TaskStatus\\\":\\\"\\\",\\\"RemarksRequired\\\":\\\"\\\",\\\"Sequence\\\":\\\"3\\\",\\\"TaskPerformed\\\":\\\"false\\\",\\\"ChecklistId\\\":\\\"37\\\",\\\"TaskName\\\":\\\"Task 12\\\"}]\",\"CR_ResourceRequirement\":\"[]\",\"CR_FinancialRequirement\":\"[]\",\"CR_TechnicalRequirement\":\"[]\"}}","IsEncryptionEnabled":false}

    Sample Response

    {"ServiceName":"CM_LogOrUpdateCR","_EncryptCommonParameters":"{\"_ProxyDetails\":{\"SAASOrgID\":\"0\",\"ProxyID\":0,\"MobileVersion\":\"1.6.0\",\"TokenID\":\"2017F83082219CD9A5696B217FDB4BDB3189BBE314707DE4E7C16FBE33D66390BEE23B1A2E67F5BAB8723F90F9EAE3E6182FF8F8C311420D005A9444DD55990EC7F8441C86A95DDBB9197C1DD1092C529B83A786804FDEADEBBF4A58BF88D2A532907A4381A1603FCF9B7D856B3EC153C777E316A5C1E5AF4526DF576A20DD01C508C6D323792ACA3F2CCA876116B97A3824BA6D\",\"LoginUID\":80708,\"OrgID\":\"1\",\"ReturnType\":\"JSON\",\"Password\":\"test@123\",\"RequestType\":\"mobile\",\"AuthType\":\"FORM\",\"UserName\":\"priyanka.salunkhe@symphonysummit.com\"},\"cmParamsJSON\":{\"CMContainerJson\":\"{\\\"Change_Request_Id\\\":2043,\\\"Status\\\":\\\"Initial Authorization\\\",\\\"Support_Function\\\":\\\"Info\\\",\\\"Support_Function_Name\\\":\\\"Information Technology\\\",\\\"Category\\\":\\\"Small\\\",\\\"ChangeTypeName\\\":\\\"Normal\\\",\\\"Change_CategoryID\\\":3,\\\"Requestor_Name\\\":\\\"hymasri.durga@symphonysummit.com\\\",\\\"Requested_By_Name\\\":\\\"hymasri.durga@symphonysummit.com\\\",\\\"Owner_Workgroup\\\":\\\"IT Servicedesk\\\",\\\"Assigned_Workgroup\\\":\\\"CM workgroup\\\",\\\"Classification\\\":\\\"Normal\\\",\\\"TriggerForChange\\\":\\\"\\\",\\\"Risk\\\":\\\"\\\",\\\"Impact\\\":\\\"\\\",\\\"Priority_Name\\\":\\\"\\\",\\\"Criticality_Name\\\":\\\"\\\",\\\"Downtime_Required\\\":false,\\\"CustomerName\\\":\\\"All\\\",\\\"Customer\\\":-1,\\\"Information\\\":\\\"\\\",\\\"Description\\\":\\\"\\\",\\\"CurrencyName\\\":\\\"\\\",\\\"CustomerApprovalRequired\\\":false,\\\"CustomerTestRequired\\\":false,\\\"CabApprovalType\\\":\\\"AFTCABAPP\\\",\\\"Communication_Plan_Required\\\":false,\\\"ManualEscalationRemarks\\\":\\\"\\\",\\\"Communication_Plan_Details\\\":\\\"\\\",\\\"BusinessRisk\\\":null,\\\"OperationalRisk\\\":null,\\\"OverallRisk\\\":null,\\\"Closure_Code\\\":\\\"\\\",\\\"ClosureCategoryName\\\":null,\\\"CancelReason\\\":null,\\\"Risk_Of_Change_Failure\\\":\\\"\\\",\\\"Business_Impact_As_Per_User\\\":\\\"\\\",\\\"Business_Impact_Of_Change_Failure\\\":\\\"\\\",\\\"Back_Out_Plan\\\":\\\"\\\",\\\"BackOutPlanNotTestedReason\\\":\\\"\\\",\\\"SystemImpactRemarks\\\":\\\"\\\",\\\"SystemImpacted_ID\\\":\\\"\\\",\\\"Impact_Of_Not_Implementing_Change\\\":\\\"\\\",\\\"Information_Log\\\":\\\"\\\",\\\"Configuration_Team_Log\\\":\\\"\\\",\\\"Change_Manager_Log\\\":\\\"\\\",\\\"Change_Advisory_Board_Member_Log\\\":\\\"\\\",\\\"Justification\\\":null,\\\"ProposedForStandard\\\":false,\\\"ProposedTemplateName\\\":null,\\\"ProposalJustification\\\":null,\\\"PreImplementationSteps\\\":null,\\\"PostImplementationSteps\\\":null,\\\"RescheduleReason\\\":null,\\\"Is_Change_Implemented_Or_Rolledback\\\":\\\"\\\",\\\"Is_ChangeSucessful\\\":\\\"No\\\",\\\"IsCIUpdation\\\":\\\"No\\\",\\\"Solution\\\":\\\"\\\",\\\"ChangeScope\\\":\\\"\\\",\\\"ChangeOutOfScope\\\":\\\"\\\",\\\"BusinessBenefits\\\":\\\"\\\",\\\"FinancialBenefits\\\":\\\"\\\"}\",\"CR_ApprovalDetailsContainer\":\"[{\\\"IsReferredBack\\\":false,\\\"ApprovalType\\\":\\\"CAB\\\",\\\"ApproverID\\\":\\\"1773\\\",\\\"ApprovalStatus\\\":\\\"\\\",\\\"ApprovalRemarks\\\":\\\"\\\",\\\"ApprovedBy\\\":\\\"1773\\\",\\\"VoteForApproval\\\":\\\"Yes\\\"}]\",\"CustomFields\":\"[{\\\"ID\\\":527,\\\"Name\\\":\\\"Drop Down 2\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":528,\\\"Name\\\":\\\"Dependent MultiValue Dropdown\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":529,\\\"Name\\\":\\\"MultiValue Dropdown\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":530,\\\"Name\\\":\\\"Dependent MultiValue Dropdown 2\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":547,\\\"Name\\\":\\\"Parent DD1\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":548,\\\"Name\\\":\\\"Child DD1\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"}]\",\"MVCustomFields\":\"[{\\\"RowID\\\":\\\"1\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"Continent\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"Asia\\\"}]}]\",\"CR_CustomerApproverTesters\":\"[]\",\"CRTestDetails\":{\"Test_Stage\":\"\",\"Test_Name\":\"\",\"TestPlanned_Time\":\"\",\"TestActual_Time\":\"\",\"TestPlan\":\"\",\"TestResults\":\"\",\"WorkgroupName\":\"\",\"TestOwnerEmail\":\"\",\"Status\":\"\"},\"CRReleaseDetails\":{\"RleasePlanned_StartTime\":\"\",\"RleasePlanned_EndTime\":\"\",\"ReleaseActual_StartTime\":\"\",\"ReleaseActual_EndTime\":\"\",\"ReleasePlan\":\"\",\"ReleaseNotes\":\"\",\"Owner_Workgroup_Id\":0,\"UserID\":0,\"ReleaseAnalyst\":null},\"CR_ChecklistContainer\":\"[{\\\"TaskStatus\\\":\\\"\\\",\\\"RemarksRequired\\\":\\\"\\\",\\\"Sequence\\\":\\\"1\\\",\\\"TaskPerformed\\\":\\\"false\\\",\\\"ChecklistId\\\":\\\"35\\\",\\\"TaskName\\\":\\\"Task name 123\\\"},{\\\"TaskStatus\\\":\\\"\\\",\\\"RemarksRequired\\\":\\\"\\\",\\\"Sequence\\\":\\\"2\\\",\\\"TaskPerformed\\\":\\\"false\\\",\\\"ChecklistId\\\":\\\"36\\\",\\\"TaskName\\\":\\\"Task new\\\"},{\\\"TaskStatus\\\":\\\"\\\",\\\"RemarksRequired\\\":\\\"\\\",\\\"Sequence\\\":\\\"3\\\",\\\"TaskPerformed\\\":\\\"false\\\",\\\"ChecklistId\\\":\\\"37\\\",\\\"TaskName\\\":\\\"Task 12\\\"}]\",\"CR_ResourceRequirement\":\"[]\",\"CR_FinancialRequirement\":\"[]\",\"CR_TechnicalRequirement\":\"[]\"}}","IsEncryptionEnabled":false}
     To Update Normal group values with all fields
    {"ServiceName":"CM_LogOrUpdateCR","_EncryptCommonParameters":"{\"_ProxyDetails\":{\"SAASOrgID\":\"0\",\"ProxyID\":0,\"MobileVersion\":\"1.6.0\",\"TokenID\":\"E8EC010A2CD20DA0A8FE2751001296CFF90EFA26953676ED656664D89238B31EECB37E35A01C2AA22E9D4B9E93B478D5183E78E7B058FE79B1151D4E8E01836F9D75C8083A296185BA4D1893B4A8F58A29C72E11CFC771F39D1AFC67DFA79BFDBEBCE085D5D60F1838A7E78988662FFE9D077FC44A76B650CCF26430F65C8C6CF3557C96DC410586B608869A90DF09FD0EEF1DE8\",\"LoginUID\":81028,\"OrgID\":\"1\",\"ReturnType\":\"JSON\",\"Password\":\"test@123\",\"RequestType\":\"mobile\",\"AuthType\":\"FORM\",\"UserName\":\"subrahmanya.adiga@symphonysummit.com\"},\"cmParamsJSON\":{\"CMContainerJson\":\"{\\\"Change_Request_Id\\\":2051,\\\"Status\\\":\\\"On-Hold\\\",\\\"Support_Function\\\":\\\"Info\\\",\\\"Support_Function_Name\\\":\\\"Information Technology\\\",\\\"Category\\\":\\\"Small\\\",\\\"ChangeTypeName\\\":\\\"Normal\\\",\\\"Change_CategoryID\\\":2,\\\"Requestor_Name\\\":\\\"sukruta.sg@symphonysummit.com\\\",\\\"Requested_By_Name\\\":\\\"sukruta.sg@symphonysummit.com\\\",\\\"Owner_Workgroup\\\":\\\"CM workgroup\\\",\\\"Assigned_Workgroup\\\":\\\"\\\\\\\"IT Additional Owner\\\\\\\"\\\",\\\"Classification\\\":\\\"Normal\\\",\\\"TriggerForChange\\\":\\\"\\\",\\\"Risk\\\":\\\"HIGH\\\",\\\"Impact\\\":\\\"ASAP\\\",\\\"Priority_Name\\\":\\\"P1\\\",\\\"Criticality_Name\\\":\\\"HIGH\\\",\\\"Downtime_Required\\\":false,\\\"CustomerName\\\":\\\"All\\\",\\\"Customer\\\":-1,\\\"Information\\\":\\\"\\\",\\\"Description\\\":\\\"\\\",\\\"CurrencyName\\\":\\\"\\\",\\\"CustomerApprovalRequired\\\":false,\\\"CustomerTestRequired\\\":false,\\\"CabApprovalType\\\":\\\"AFTCABAPP\\\",\\\"Communication_Plan_Required\\\":false,\\\"ManualEscalationRemarks\\\":\\\"\\\",\\\"Communication_Plan_Details\\\":\\\"\\\",\\\"BusinessRisk\\\":null,\\\"OperationalRisk\\\":null,\\\"OverallRisk\\\":null,\\\"Closure_Code\\\":\\\"\\\",\\\"ClosureCategoryName\\\":null,\\\"CancelReason\\\":null,\\\"Risk_Of_Change_Failure\\\":\\\"hs\\\",\\\"Business_Impact_As_Per_User\\\":\\\"wefwef\\\",\\\"Business_Impact_Of_Change_Failure\\\":\\\"few\\\",\\\"Back_Out_Plan\\\":\\\"fw\\\",\\\"BackoutPlanTested\\\":false,\\\"BackOutPlanNotTestedReason\\\":\\\"wf\\\",\\\"SystemImpactRemarks\\\":\\\"wf\\\",\\\"SystemImpacted_ID\\\":\\\"3\\\",\\\"Impact_Of_Not_Implementing_Change\\\":\\\"few\\\",\\\"Information_Log\\\":\\\"\\\",\\\"Configuration_Team_Log\\\":\\\"\\\",\\\"Change_Manager_Log\\\":\\\"\\\",\\\"Change_Advisory_Board_Member_Log\\\":\\\"\\\",\\\"Justification\\\":null,\\\"ProposedForStandard\\\":false,\\\"ProposedTemplateName\\\":\\\"\\\",\\\"ProposalJustification\\\":\\\"\\\",\\\"PreImplementationSteps\\\":null,\\\"PostImplementationSteps\\\":null,\\\"RescheduleReason\\\":null,\\\"Is_Change_Implemented_Or_Rolledback\\\":\\\"\\\",\\\"Is_ChangeSucessful\\\":\\\"No\\\",\\\"IsCIUpdation\\\":\\\"No\\\",\\\"Solution\\\":\\\"\\\",\\\"ChangeScope\\\":\\\"\\\",\\\"ChangeOutOfScope\\\":\\\"\\\",\\\"BusinessBenefits\\\":\\\"\\\",\\\"FinancialBenefits\\\":\\\"\\\"}\",\"CR_ApprovalDetailsContainer\":\"[{\\\"IsReferredBack\\\":false,\\\"ApprovalType\\\":\\\"Authorization\\\",\\\"ApproverID\\\":\\\"6\\\",\\\"ApprovalStatus\\\":\\\"On-Hold\\\",\\\"ApprovalRemarks\\\":\\\"test\\\",\\\"ApprovedBy\\\":\\\"6\\\",\\\"CurrentApprover\\\":\\\"false\\\",\\\"NotificationIDs\\\":null,\\\"ReferredBackBy\\\":\\\"0\\\",\\\"ReferredBackRemarks\\\":null,\\\"ApproveForStandardTemplate\\\":null,\\\"IsConditionMet\\\":\\\"true\\\"}]\",\"CustomFields\":\"[{\\\"ID\\\":527,\\\"Name\\\":\\\"Drop Down 2\\\",\\\"Value\\\":\\\"247\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":528,\\\"Name\\\":\\\"Dependent MultiValue Dropdown\\\",\\\"Value\\\":\\\"249\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":529,\\\"Name\\\":\\\"MultiValue Dropdown\\\",\\\"Value\\\":\\\"252\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":530,\\\"Name\\\":\\\"Dependent MultiValue Dropdown 2\\\",\\\"Value\\\":\\\"254\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":547,\\\"Name\\\":\\\"Parent DD1\\\",\\\"Value\\\":\\\"309\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":548,\\\"Name\\\":\\\"Child DD1\\\",\\\"Value\\\":\\\"311\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"}]\",\"MVCustomFields\":\"[{\\\"RowID\\\":\\\"1\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"\\\"}]},{\\\"RowID\\\":\\\"2\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"Apple\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"\\\"}]},{\\\"RowID\\\":\\\"3\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"Parent 1\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"Child 1.1\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"\\\"}]},{\\\"RowID\\\":\\\"4\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"Continent\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"Asia\\\"}]},{\\\"RowID\\\":\\\"5\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"Parent 1\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"\\\"}]}]\",\"CR_CustomerApproverTesters\":\"[]\",\"CRTestDetails\":{\"Test_Stage\":\"\",\"Test_Name\":\"\",\"TestPlanned_Time\":\"\",\"TestActual_Time\":\"\",\"TestPlan\":\"\",\"TestResults\":\"\",\"WorkgroupName\":\"\",\"TestOwnerEmail\":\"\",\"Status\":\"\"},\"CRReleaseDetails\":{\"RleasePlanned_StartTime\":\"\",\"RleasePlanned_EndTime\":\"\",\"ReleaseActual_StartTime\":\"\",\"ReleaseActual_EndTime\":\"\",\"ReleasePlan\":\"\",\"ReleaseNotes\":\"\",\"Owner_Workgroup_Id\":0,\"UserID\":0,\"ReleaseAnalyst\":null},\"CR_ChecklistContainer\":\"[]\",\"CR_ResourceRequirement\":\"[]\",\"CR_FinancialRequirement\":\"[]\",\"CR_TechnicalRequirement\":\"[]\"}}","IsEncryptionEnabled":false}
     To Reset all Normal group values
    {"ServiceName":"CM_LogOrUpdateCR","_EncryptCommonParameters":"{\"_ProxyDetails\":{\"SAASOrgID\":\"0\",\"ProxyID\":0,\"MobileVersion\":\"1.6.0\",\"TokenID\":\"B8C13085E01771D87013D2350640553FE61198139D6858143E160C023C52FE527DA50AC4D648639A9AB70A01427A6CECBBA95D178A553DD6D692874F13148229EE8470ADEE523E431D7BF8242D5346AEE1D156A9837204EACCB755D7E037BC81357E0FF19B8E9DF277A07702C116660B9575E2686F76F2A22C2DCC44EEF2B39A9E7E80C7DD32BAC465FCDBA77C1AD5270AD10263\",\"LoginUID\":81028,\"OrgID\":\"1\",\"ReturnType\":\"JSON\",\"Password\":\"test@123\",\"RequestType\":\"mobile\",\"AuthType\":\"FORM\",\"UserName\":\"subrahmanya.adiga@symphonysummit.com\"},\"cmParamsJSON\":{\"CMContainerJson\":\"{\\\"Change_Request_Id\\\":2051,\\\"Status\\\":\\\"On-Hold\\\",\\\"Support_Function\\\":\\\"Info\\\",\\\"Support_Function_Name\\\":\\\"Information Technology\\\",\\\"Category\\\":\\\"Small\\\",\\\"ChangeTypeName\\\":\\\"Normal\\\",\\\"Change_CategoryID\\\":2,\\\"Requestor_Name\\\":\\\"sukruta.sg@symphonysummit.com\\\",\\\"Requested_By_Name\\\":\\\"sukruta.sg@symphonysummit.com\\\",\\\"Owner_Workgroup\\\":\\\"CM workgroup\\\",\\\"Assigned_Workgroup\\\":\\\"\\\\\\\"IT Additional Owner\\\\\\\"\\\",\\\"Classification\\\":\\\"Normal\\\",\\\"TriggerForChange\\\":\\\"\\\",\\\"Risk\\\":\\\"HIGH\\\",\\\"Impact\\\":\\\"ASAP\\\",\\\"Priority_Name\\\":\\\"P1\\\",\\\"Criticality_Name\\\":\\\"HIGH\\\",\\\"Downtime_Required\\\":false,\\\"CustomerName\\\":\\\"All\\\",\\\"Customer\\\":-1,\\\"Information\\\":\\\"\\\",\\\"Description\\\":\\\"\\\",\\\"CurrencyName\\\":\\\"\\\",\\\"CustomerApprovalRequired\\\":false,\\\"CustomerTestRequired\\\":false,\\\"CabApprovalType\\\":\\\"AFTCABAPP\\\",\\\"Communication_Plan_Required\\\":false,\\\"ManualEscalationRemarks\\\":\\\"\\\",\\\"Communication_Plan_Details\\\":\\\"\\\",\\\"BusinessRisk\\\":null,\\\"OperationalRisk\\\":null,\\\"OverallRisk\\\":null,\\\"Closure_Code\\\":\\\"\\\",\\\"ClosureCategoryName\\\":null,\\\"CancelReason\\\":null,\\\"Risk_Of_Change_Failure\\\":\\\"hs\\\",\\\"Business_Impact_As_Per_User\\\":\\\"wefwef\\\",\\\"Business_Impact_Of_Change_Failure\\\":\\\"few\\\",\\\"Back_Out_Plan\\\":\\\"fw\\\",\\\"BackoutPlanTested\\\":false,\\\"BackOutPlanNotTestedReason\\\":\\\"wf\\\",\\\"SystemImpactRemarks\\\":\\\"wf\\\",\\\"SystemImpacted_ID\\\":\\\"3\\\",\\\"Impact_Of_Not_Implementing_Change\\\":\\\"few\\\",\\\"Information_Log\\\":\\\"\\\",\\\"Configuration_Team_Log\\\":\\\"\\\",\\\"Change_Manager_Log\\\":\\\"\\\",\\\"Change_Advisory_Board_Member_Log\\\":\\\"\\\",\\\"Justification\\\":null,\\\"ProposedForStandard\\\":false,\\\"ProposedTemplateName\\\":null,\\\"ProposalJustification\\\":null,\\\"PreImplementationSteps\\\":null,\\\"PostImplementationSteps\\\":null,\\\"RescheduleReason\\\":null,\\\"Is_Change_Implemented_Or_Rolledback\\\":\\\"\\\",\\\"Is_ChangeSucessful\\\":\\\"No\\\",\\\"IsCIUpdation\\\":\\\"No\\\",\\\"Solution\\\":\\\"\\\",\\\"ChangeScope\\\":\\\"\\\",\\\"ChangeOutOfScope\\\":\\\"\\\",\\\"BusinessBenefits\\\":\\\"\\\",\\\"FinancialBenefits\\\":\\\"\\\"}\",\"CR_ApprovalDetailsContainer\":\"[{\\\"IsReferredBack\\\":false,\\\"ApprovalType\\\":\\\"Authorization\\\",\\\"ApproverID\\\":\\\"6\\\",\\\"ApprovalStatus\\\":\\\"On-Hold\\\",\\\"ApprovalRemarks\\\":\\\"eset\\\",\\\"ApprovedBy\\\":\\\"6\\\",\\\"CurrentApprover\\\":\\\"false\\\",\\\"NotificationIDs\\\":null,\\\"ReferredBackBy\\\":\\\"0\\\",\\\"ReferredBackRemarks\\\":null,\\\"ApproveForStandardTemplate\\\":null,\\\"IsConditionMet\\\":\\\"true\\\"}]\",\"CustomFields\":\"[{\\\"ID\\\":527,\\\"Name\\\":\\\"Drop Down 2\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":528,\\\"Name\\\":\\\"Dependent MultiValue Dropdown\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":529,\\\"Name\\\":\\\"MultiValue Dropdown\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":530,\\\"Name\\\":\\\"Dependent MultiValue Dropdown 2\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":547,\\\"Name\\\":\\\"Parent DD1\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"},{\\\"ID\\\":548,\\\"Name\\\":\\\"Child DD1\\\",\\\"Value\\\":\\\"\\\",\\\"GroupName\\\":\\\"Custom Dropdown Group\\\"}]\",\"MVCustomFields\":\"[{\\\"RowID\\\":\\\"1\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"\\\"}]},{\\\"RowID\\\":\\\"2\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"Fruits\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"Apple\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"\\\"}]},{\\\"RowID\\\":\\\"3\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"Parent 1\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"Child 1.1\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"\\\"}]},{\\\"RowID\\\":\\\"4\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"Continent\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"Asia\\\"}]},{\\\"RowID\\\":\\\"5\\\",\\\"GroupID\\\":\\\"100\\\",\\\"Active\\\":true,\\\"AttributeSource\\\":\\\"\\\",\\\"AttributeValues\\\":[{\\\"AttributeID\\\":551,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":552,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":553,\\\"Value\\\":\\\"Parent 1\\\"},{\\\"AttributeID\\\":554,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":555,\\\"Value\\\":\\\"\\\"},{\\\"AttributeID\\\":556,\\\"Value\\\":\\\"\\\"}]}]\",\"CR_CustomerApproverTesters\":\"[]\",\"CRTestDetails\":{\"Test_Stage\":\"\",\"Test_Name\":\"\",\"TestPlanned_Time\":\"\",\"TestActual_Time\":\"\",\"TestPlan\":\"\",\"TestResults\":\"\",\"WorkgroupName\":\"\",\"TestOwnerEmail\":\"\",\"Status\":\"\"},\"CRReleaseDetails\":{\"RleasePlanned_StartTime\":\"\",\"RleasePlanned_EndTime\":\"\",\"ReleaseActual_StartTime\":\"\",\"ReleaseActual_EndTime\":\"\",\"ReleasePlan\":\"\",\"ReleaseNotes\":\"\",\"Owner_Workgroup_Id\":0,\"UserID\":0,\"ReleaseAnalyst\":null},\"CR_ChecklistContainer\":\"[]\",\"CR_ResourceRequirement\":\"[]\",\"CR_FinancialRequirement\":\"[]\",\"CR_TechnicalRequirement\":\"[]\"}}","IsEncryptionEnabled":false}




Status and Error Codes

For more information, see Status and Error Messages.


 

 Use the following Request, to clear custom values in the dropdown.

Sample Request

Sample Response