Enable Approval Authorization Checkbox

The following section provides details about the improvements in the current process for authorizing Knowledge Articles. The enhancement extends authorization permissions to all workgroup analysts by implementing a configuration at the Tenant level. This change removes the bottleneck present in the existing Knowledge Authorization process. 

Enable Authorization Checkbox 

A checkbox has been added at the tenant level, allowing an Admin to view and grant analysts Knowledge Article authorization permissions. A new configuration is provided at the Tenant level, allowing other workgroup analysts to authorize Knowledge Articles. 

To enable the authorization checkbox, perform the following steps: 

1. Navigate to Admin > Infrastructure > Tenant. Select the required tenant with access to the Knowledge Management module.
   
   

2. Click Configure Details on the Action Panel.  
    
   Figure: Configure details
   
   

3. Select the Knowledge Management module.
   
   

4. Enable the option “Enable Workgroup Analyst to Authorize”.  
    
   Figure: Enable Workgroup Analyst to Authorize
   
   

5. After the checkbox is enabled, the analysts belonging to the workgroup get notifications on the Top Panel. Click Approvals on the top panel. 
    
   Figure: Notifications
   
   

6. Email notifications are also sent to all the analysts as part of the workgroup.  

Approve Knowledge Record 

 
To authorize the knowledge records, perform the following steps: 

1. Go to the top panel and select Approvals.
   
   

2. Select the Knowledge Record to be approved.  
    
   Figure: Approvals
   
   

3. On the Knowledge Record details page, click Approval on the Actions Panel.  
    
   Figure: Approval
   
   

4. The Authorizer workgroup name is displayed after the Knowledge Record is authorized.  
    
   Figure: Authorizer details
   
   

5. However, in the Change History tab, the analyst's name who authorized the knowledge record is displayed.  
    
   Figure: Change History 

When this configuration is enabled, the analyst will also have access to the “Approve Knowledge Record” page, which lists all authorization requests. 

Navigate to Knowledge > User > Approve Knowledge Records.  
 
Figure: Approve Knowledge Record  

Click Approve Knowledge Records to view the list page.  
 
Figure: Approve Knowledge Record List page