Configuring Classification for KM

Owned by Enterprise IT
May 10, 2024

SummitAI Service Management Help

Knowledge Management

What is a Classification?

A Classification is referred as the various types of Knowledge Records (KRs) that are created by the Analysts in an organization. Knowledge Base administrators can utilize the classification to organize Knowledge Resources (KRs) in a structured manner, grouping articles with similar content under the corresponding classification. You can add and modify Classification details for an Tenant.

To configure Classification:

  1. Select Knowledge > Configuration > Classification.
  2. On the CLASSIFICATION page, click ADD NEW on the ACTIONS panel.
  3. Select Tenant and type in the new Classification name. For information about the fields on the CLASSIFICATION page, see Field Description.
  4. Click SUBMIT. A new Classification is configured.


Figure: CLASSIFICATION page

Field Description

The following table describes the fields on the CLASSIFICATION page:

Field

Description

DETAILS

Classification Name

Enter the name for the Classification. This is a mandatory field.

Default

Select this check box to display the Classification as a default selection on other pages of the application.

Active

Indicates the status set for a Classification.

  • If selected, the Classification becomes an available option on the other pages of the application.
  • If not selected, the Classification becomes an inactive value. The inactive Classification are not displayed in the Classification list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CLASSIFICATION page.

SHOW LIST

Click SHOW LIST to display the LIST showing all the configured Classification for the selected Tenant.

 

 Figure: CLASSIFICATION page: List of Classifications

Classification ID column in the LIST table displays the ID associated with every configuration.

  • To edit a Classification, select the configured Classification. Make appropriate changes and click SUBMIT.
  • To display the inactive Classification, click the Include Inactive check box.