Personalizing Pages

You can personalize few pages of the application, where you can select the Grid View or Tile View and specify the columns you want to be displayed on these pages. The Configure Columns option is available on the following pages:

• Approve Change Records
• My Workgroup Change Records
• My Defect Records
• Standard Template List
• My Workgroup Tasks
• My Service Configuration Item List
• My Workgroup Workorders
• Feedback Moderation
• My Incidents
• My Workgroup Incidents
• Knowledge Record Approval
• My Knowledge Records
• My Portfolio Records
• My Problem Records
• Defect List
• Project List
• Risk List
• My Time Sheet
• Approve Service Requests
• My Service Requests
• SR Workgroup Tickets
• Tenant
• Parent Incident ID
• Parent SR ID

To personalize pages:

1. Click CONFIGURE COLUMNS icon on the ACTIONS panel.
2. The CONFIGURE COLUMNS pop-up page is displayed. Select the PageName and the DisplayType from the respective list. Select the columns that you want to be displayed on the page from the Available Columns list and click the Right Arrow to move it to the Selected Columns list. Select the Up Arrow and Down Arrow to specify the sequence in which the columns should be displayed on the page.
3. Click SUBMIT.

Figure:  CONFIGURE COLUMNS page