Retrieve SR List with Interval
- Enterprise IT
Owned by Enterprise IT
May 10, 2024
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You can retrieve the SR list based on the interval using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
---|---|
SR_GetSRListByInterval | POST |
Sample Request
{ "ServiceName": "SR_GetSRListByInterval", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKEY", "APIKey": "XXXXX", "ProxyID": 0, "ReturnType": "JSON", "OrgID": 1 }, "Instance": "Info", "Interval": 5, "srStatus": "" } }
Request Parameters
Parameter Name | Type | Description | Type |
---|---|---|---|
Instance | STRING | Name of the Instance. For Example: Info, | TRUE |
Interval | INTEGER | Number of SRs to be displayed in the Response. | TRUE |
srStatus | STRING | Status of the Service Request. | FALSE |
Sample Response
{ "Errors": "", "Message": null, "Output": "", "TokenID": null, "OrgID": 0, "OutputObject": [ { "Org_Id": 1, "Ticket_ID": 2685, "Ticket_No": "SR2694", "Reg_Time": "2017-03-23 13:23:14", "STATUS": "New", "Medium": "Web", "LoggedBy": 11, "LoggedBy_EmailID": "john@xyz.com", "ClassificationID": 42, "Classification": "/testh", "CatalogID": 2356, "Category": "/Desktop", "CategoryID": 1, "Subject": "New Service Request raised for -Desktop\\March 2nd II", "Pending_Code": null, "PendingReason": null, "Severity": 0, "TicketNumber": "2694", "Severity_Name": null, "Severity_Display": null, "PriorityName": null, "Criticality": 0, "Criticality_Name": null, "Impact": 0, "SLA": 0, "SLA_Name": null, "Assigned_Workgroup": 21, "WG_Name": "Audit Log Testing", "Assigned_Engineer": null, "Assigned_Engineer_Name": null, "Assigned_Engineer_Email": null, "Assigned_Engineer_EmpID": null, "Response_Deadline": null, "Response_Time": null, "Response_SLA_Met": null, "Response_SLA_Reason": null, "Resolution_Deadline": null, "Resolution_Time": null, "Resolution_SLA_Met": null, "Resolution_SLA_Reason": null, "Closure_Code": null, "ClCode_Name": null, "Repeat_Ticket": false, "Reopen_Ticket": false, "attachments": false, "Information": "Service Request Information", "Solution": null, "Userlog": null, "Internallog": null, "CALLER": 11, "Caller_Name": "abc", "Caller_EmailID": "john@xyz.com", "Sup_Function": "Info", "Sup_Function_Name": "Information Technology", "KB": null, "ParentTicketID": null, "Updated_Time1": "2017-03-23 13:23:14", "Updated_Time": "2017-03-23 13:23:14", "Schedule_Date": null, "Target_Completion_Date": null, "Resolution_SLAOfSeverity": null, "UserID": 11, "ManualEscalationDate": null, "ManualEscalationLevelID": null, "ManualEscalationRemarks": null, "Impact_Name": null, "NotificationMethod": null, "ServiceRequestTypeName": "Service Catalog", "ServiceRequestTypeId": 0, "ServiceCategoryName": "Desktop", "CategoryCatalogName": "Desktop\\March 2nd II", "IsApproved": true, "ActualRegTime": "2017-03-23 13:23:14", "SR_Status": "Approved", "CancellationRemarks": null, "StrCatalogID": null, "ServiceCategoryId": 1, "Response_PriorityName": null, "Response_DeadlineMinutes": null, "ResolveSRUsingLastWO": false, "ClosureCategory": null, "ResolutionCode": null, "ResolutionCodeName": null, "ClosureRemarks": null, "TicketClosingMode": "Auto" } ] }
Status and Error Codes
For more information, see Status and Error Messages.
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ