Retrieve Caller Service Request

Owned by Enterprise IT
May 10, 2024

You can retrieve the Service Request of a specific caller using the following API Request. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
SR_GetSRList

POST


Sample Request
{
  "ServiceName": "SR_GetCallerServiceRequest",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "z+gpzIq8jAwDSv1W1yrbxONlzr4lnbei7rGNGKiCkPs=",
      "ProxyID": 0,
      "ReturnType": "JSON",
      "OrgI D": 1
    },
    "CallerMobileNo": "",
    "CallerID": "5",
    "TopServiceRequest": 1
  }
}

Request Parameters

Parameter NameTypeDescriptionMandatory

CallerMobileNo 

STRING

Mobile number of the Caller.

You need to specify either CallerMobileNo or CallerID value as a mandatory field.

TRUE

CallerID 

STRING

Unique Identification number of the Caller.

TRUE

TopServiceRequest 

STRING

Number of top SRs to be displayed.

TRUE

Sample Response
{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": "F4CCCF8B08A76D2254DF7981098526F65FDA0B2209EDCEE2B9A0102185D6252D64340D48177FC86CAF
484D91C15D8783995DBF9F9A5ABDDBF037EF0941996376952EB94D221AF4A4AA7A97A0E307F77BD2F302F73BFBE4EA402E
92C522A3841FC902CC6C83AE384037EB81436747625D109D88D74E8554D5457B78EC1AE4DF51CEF00A5C8D2C4B868A0127
62C1085A7D7751E820314A6A26669D77EE1B744DCCB7470F92",
    "OrgID": 0,
    "OutputObject": {
        "SRDetails": {
            "MySRDetails ": [
                {
                    "Ticket_ID": 2776,
                    "Ticket_No": "SR2843",
                    "Reg_Time": "2020-09-01 19:01:58",
                    "Status": "New",
                    "Description": "New Service Request raised for -General Request
									\\Outlook Installation and Configuration",
                    "wg_Name": "IT",
                    "CategoryName": "General Request",
                    "CatalogName": "Outlook Installation and Configuration"
                }
            ]
        }
    },
    "OutputID": 0,
    "Input": null
}

Status and Error Codes

For more information, see Status and Error Messages.