When a Service Request (SR) is logged, the SR Approver is notified after a specific period if the SR is not resolved. The period (number of days) after which the reminder is sent to the Approver is configured on the APPROVER REMINDER page.
Click Request > Configuration > Approver Reminder Configuration. The APPROVER REMINDER CONFIGURATION page is displayed. The APPROVER REMINDER CONFIGURATION page displays the list of reminder configuration. The following table describes the fields on the APPROVER REMINDER CONFIGURATION page.
Field | Description |
---|
Tenant | Displays the Tenant selected for the configuration |
Category Name | Displays the name of the category selected for the configuration. |
Reminder Days | Displays the days configured to notify the approver, if the service request is not resolved within the specified period. |
Catalog Name | Displays the catalog selected for the configuration. |
Updated Date | Displays the time and date the configuration was updated. |
Active | Displays the status of the configuration. - If True is displayed, the configuration is active.
- If false is displayed the configuration is inactive.
Note: The configurations with False status will be displayed on if Include Inactive check box is selected. |
On the APPROVER REMINDER CONFIGURATION page, click ADD NEW on the ACTIONS panel.

Figure: APPROVER REMINDER page
Select the Tenant and type in the required values in Category, CatalogName, and Days. If you select the Active check box, the Approver Reminder becomes an available option.
ACTIONS
This section explains all the icons on the ACTIONS panel of the APPROVER REMINDER CONFIGURATION page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Approver Reminders for the selected Tenant.

Figure: APPROVER REMINDER CONFIGURATION page
- To edit an Approver Reminder configuration, click the Tenant link, edit the fields, and click SUBMIT.