ITSM Configurations
- Naman Varma (Unlicensed)
- Mayuresh Balaji Kamble (Unlicensed)
- Shilpa K (Deactivated)
Analytics
New list page has been added for the ITSM configurations screen so that users may add multiple products in the future.
Figure: ITSM Settings List page
ITSM settings define the product that is configured to SummitAI Service Automation.
Figure: ITSM configurations page
Field Description for ITSM configurations page:
Field | Description |
|---|---|
ITSM INTEGRATION SETTINGS | |
Product Name | Select the product chosen to integrate with Service Automation from the drop-down list. Currently, you can select only SummitAI Application to proceed further. |
A base URL can be entered to define the Application Programming Interface (API) that will fetch the data for events, incidents, service requests from the product/customer application. Specify the API URL of the selected ITSM product to get the access to pull or push the data. | |
| Headers |
|
| Description | Specify the product description of the selected ITSM product. |