ITSM Configurations

Owned by Naman Varma (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
2 min read

 

New list page has been added for the ITSM configurations screen so that users may add multiple products in the future.

Figure: ITSM Settings List page

ITSM settings define the product that is configured to SummitAI Service Automation.

Figure: ITSM configurations page

Field Description for ITSM configurations page:

Field

Description

ITSM INTEGRATION SETTINGS 

Product Name

Select the product chosen to integrate with Service Automation from the drop-down list.

Currently, you can select only SummitAI Application to proceed further. 

A base URL can be entered to define the Application Programming Interface (API) that will fetch the data for events, incidents, service requests from the product/customer application.

Specify the API URL of the selected ITSM product to get the access to pull or push the data.

A Validate button is available to check the API base URL specified in the screen

Headers
  • Key
  • Value
  • Action
DescriptionSpecify the product description of the selected ITSM product.