New SERVICE REQUEST tab on USER MASTER Page

Owned by Chilukuri Srinivasa Reddy (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

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Feature released in SummitAI Service Management (Alps SP1 HF02)

What's New?

A new SERVICE REQUEST tab is added on the USER MASTER page (Admin > User > User List > Open Filter > Specify required details > Click Submit > Select User ID > User Master Page > Click Service Request). The last 100 Service Requests raised by the User is displayed under this tab categorized under different Categories. The User can also open and view individual Service Requests.


Figure: SERVICE REQUEST tab