KB Feedback Report

Owned by manikandan.subbiah (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Knowledge Management

Report Description

You can view the list of KRs with the feedback details, such as user name, life cycle status, ratings, Category, Classification, and so on.


Figure: KB FEEDBACK REPORT page

On the table, click the KR ID to view the KR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the KB FEEDBACK REPORT page:

FILTERS
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the KB FEEDBACK REPORT.


Figure: KB FEEDBACK REPORT: Filters pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.