Viewing Server Details

Under the DETAILS tab, you can view the monitoring status of the Server and other basic details of the Server, such as Server Type, OS type, Tenant, vendor, customer, Mail To, Mail CC, description, and so on. You can also view the Current Availability & Latency, Event Trends. You also get the snapshot of top 5 downtime details of the selected server. The details include Downtime, Uptime, Duration, Incident Id, Resolution Code and Status.

Figure:  DETAILS tab

The following table describes the fields under the DETAILS tab:

Under the CPU & MEMORY tab, you can monitor the CPU and Memory Utilization details for the selected Server. You can also configure the High, Medium, and Low Threshold values for the CPU and Memory parameters.

Figure: CPU & MEMORY tab

The following table describes the fields under the CPU & MEMORY tab:

Under the HARD DISK tab, you can monitor the Hard Disk Utilization details for the selected Server. You can also configure the High, Medium, and Low Threshold value for the Hard Disk Utilization.


Figure: SERVER DETAILS page: HARD DISK tab

The following table describes the fields under the HARD DISK tab:

In the Volume column, click the hard disk partition link to view the graphical representation of utilization details for the selected partition. You can select the period to view the hard disk utilization from the For Time Period list as DAILY, DAILY DETAIL, WEEKLY, MONTHLY. Select the appropriate date or week or month from the list.


Figure: SERVER DETAILS page: HARD DISK tab: hard disk partition link

Under the IIS tab, you can view the IIS Server details for the selected Server.


Figure: IIS tab 

The following details are displayed in the IIS tab:

• Status: This section displays the version and status of the IIS Server.
• Top 5 Downtime details: This section displays the top five downtime details of the IIS Server. Downtime is the time duration for which the Server is not functioning. The details displayed are Downtime, Uptime and Duration.
• Application Pool and IIS Performance Counters: Each graph under Application pool and  IIS Performance Counters  displays the performance details of a set of Parameters against current day's time. The parameter name are displayed below the respective graph. To hide the graph for a specific parameter, click the parameter name; to enable it, click it again.

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The graph drill down is displayed.


Figure: IIS Performance parameter

You can do the following in this page:

• Select a time period in the From Time Period drop-down to view the graph. The available options are Daily, Daily Detail, Weekly, Monthly and Custom Range.
• Select any parameter in the drop-down to view the graph for the corresponding parameter.

Under the ASP.NET tab, you can view the graphical representation of the monitoring parameters of ASP.NET Server.


Figure: ASP.NET tab 

Each graph displays the performance details of a set of Parameters against current day's time. The parameter name are displayed below the respective graph. To hide the graph for a specific parameter, click the parameter name; to enable it, click it again.

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The graph drill down is displayed.


Figure: ASP.NET Performance parameter 

You can do the following in this page:

• Select a time period in the From Time Period drop-down to view the graph. The available options are Daily, Daily Detailed, Weekly, Monthly and Custom Range.
• Select any parameter in the drop-down to view the graph for the corresponding parameter.
• View detailed graph by zooming in. To zoom in, select an area of the graph.

Under the AZURE tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.


Figure: Azure tab

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The PERFORMANCE COUNTERS pop up page is displayed.


Figure: Performance Counters pop-up page 

You can perform the following actions in the PERFORMANCE COUNTERS pop up page:

• Enable or disable Threshold for a parameter by clicking on the Enable/Disable button. The threshold can be enabled or disabled for a single parameter, and only if a single resource is selected under Resources.
• View performance graph for any required time period by clicking on the respective time period. The available options are 1 day, 7 days, 1 month, 6 months, and Custom.
• View performance graphs for multiple parameters for a single resource under Resources, by selecting the required parameters under Available metrics. You cannot view graphs for multiple parameters for multiple resources.
• View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.

Under the AWS tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.


Figure: AWS tab 

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The PERFORMANCE COUNTERS pop up page is displayed.


Figure: Performance Counters pop-up page 

You can perform the following actions in the PERFORMANCE COUNTERS pop up page:

• Enable or disable Threshold for a parameter by clicking on the Enable/Disable button. The threshold can be enabled or disabled for a single parameter, and only if a single resource is selected under Resources.
• View performance graph for any required time period by clicking on the respective time period. The available options are 1 day, 7 days, 1 month, 6 months, and Custom.
• View performance graphs for multiple parameters for a single resource under Resources, by selecting the required parameters under Available metrics. You cannot view graphs for multiple parameters for multiple resources.
• View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.

Under the STORAGE tab, you can view the Storage Statistics for the selected Server. The graph for each parameter is displayed.


Figure: STORAGE tab 

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.


Figure: Performance Counters pop-up page 

You can perform the following actions in the PERFORMANCE pop up page:

• Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Metrics.
• Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
• Select the parameter under Resources to view the performance graphs for the Available metrics. Select the parameter under Resources to view the performance graphs for the Available metrics. You can view the performance graphs for single parameters with single resources.
• View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.

Under the TOMCAT tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.


Figure: TOMCAT tab 

To view the graph for a specific parameter, click any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.

You can also view the graph for a specific parameter by clicking on the parameter name displayed above each graph (such as Bytes Sent).


Figure: Apache Tomcat Performance Pop-up page 

You can perform the following actions in the PERFORMANCE pop up page:

• Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Metrics.
• Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
• Select the parameter under Resources to view the performance graphs for the Available metrics. Select the parameter under Resources to view the performance graphs for the Available metrics. You can view the performance graphs for single parameters with single resources.
• View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.

Under the CITRIX XENAPP tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.


Figure: Citrix XenApp Tab 

To view the graph for a specific parameter, click any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.
You can also view the graph for a specific parameter by clicking on the parameter name displayed above each graph (such as Registration Requests).


Figure: Citrix XenApp and XenDesktop Performance Pop-up page 

You can perform the following actions in the PERFORMANCE pop up page:

• Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Metrics.
• Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
• Select the parameter under Resources to view the performance graphs for the Available metrics. Select the parameter under Resources to view the performance graphs for the Available metrics. You can view the performance graphs for single parameters with single resources.
• View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.

Under the MYSQL tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.


Figure: MySQL Tab 

To view the graph for a specific parameter, click any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.
You can also view the graph for a specific parameter by clicking on the parameter name displayed above each graph (such as Bytes Received).


Figure: Performance Pop-up page 

You can perform the following actions in the PERFORMANCE pop up page:

• Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Metrics.
• Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
• Select the parameter under Resources to view the performance graphs for the Available metrics. Select the parameter under Resources to view the performance graphs for the Available metrics. You can view the performance graphs for single parameters with single resources.
• View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.

Under the IBM DB2 tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.


Figure: IBM DB2 Server View Tab 

To view the graph for a specific parameter, click any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.
You can also view the graph for a specific parameter by clicking on the parameter name displayed above each graph (such as Bytes Received).


Figure: Performance Pop-up page 

You can perform the following actions in the PERFORMANCE pop up page:

• Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Monitoring Parameters.
• Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
• Select the parameter under Resources to view the performance graphs for the Available Monitoring Parameters. Select the parameter under Resources to view the performance graphs for the Available Monitoring Parameters. You can view the performance graphs for single parameters with single resources.
• View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.

Under the Non Wintel tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.


Figure: Non Wintel Server View Tab

On the PORT tab, you can monitor the port details of  the server. You can monitor to view the various parameters of the port details. On the port details tab, you can view the configured port status report and you can also view the PORT Uptime report by clicking the port availability report.  For more information about the fields on the PORT tab see below field description.


Figure: PORT Tab

The following table describes the fields on the PORT tab.

On  the HYPER-V tab, you can view the server details of the device that create a virtualized server environment and allows to manage other host machines.


Figure: HYPER-V tab 

The following table describes the fields on the Hyper-V tab.

On the VMWARE tab, you can view the server details of a server with the vmware software installed on it. The VMware server allows you to create and manage virtual server machines. For more information about the fields on the VMWARE tab see below field description.


Figure: SERVER DETAILS pop-up page: VMWARE tab

The following table describes the fields on the VMWARE tab.

Under the SERVICES tab, you can view the current service status, services configured for monitoring, and Overall Service Status. Click the graph to view the service details. You can also view Configured Service Status graph. You can monitor the configured Service details, such as Service Name, Description of the service, Status, and the Last Monitored date and time of the Service. Click the Expand To Show Configured Services link to view the Service details.


Figure: SERVER DETAILS page: SERVICES tab 

Click the Add services for monitoring link to add the new Service for monitoring. The DETAILS table listing all the configured Services is displayed. Select the check box for the Service you want to add and click SUBMIT.


Figure: SERVICES tab: Add services for monitoring link 

Click the bar graph for the Service to view the details of the Service, such as monitor duration, Total Downtime, DownTime, UpTime, Duration, ScheduledDownTime and Incident ID.

• Click the Print Table icon to print the table details.
• Click the Export to Excel icon to export the table details to a Microsoft Excel sheet.
  
  
  Figure: SERVER DETAILS page: SERVICES tab: Services bar graph
  
  

Under the APP LOG tab, you can monitor the configured application log details for the server. The details on this tab are displayed only for the servers for which the applications are configured for monitoring purpose.


Figure: SERVER DETAILS pop-up page: APP LOG tab

Under the H/W HEALTH tab, you can monitor the hardware details, such as Battery Status,Cooling

Device, Status Disk, Memory, Power Supply, Processor, Temperature, and so on of a selected server. Based on the selected component, you can view the respective sensor,reading and status for it.


Figure: SERVER DETAILS pop-up page: Hardware Health tab

PERFORMANCE COUNTER tab allows you to view the utilization percentage of sub-parameters of Memory, Hard Disk, CPU and Network. Based on the configuration on the Service Entitlement page, you can view the monitored parameter and sub-parameter values in the respective sections.

On the PERFORMANCE COUNTER tab, you can view and configure the High, Medium and Low threshold values for the parameters.


Figure: PERFORMANCE COUNTER tab 

The following table describes the fields on the PERFORMANCE COUNTER tab.

Under the SNMP Traps tab, you can monitor the Trap time, Trap OID value and the Trap Messages of the selected Network Device that is configured with the SNMP Trap rules. You can search the SNMP Trap data for the selected range of time.


Figure: SNMP Traps tab

The following table describes the fields under the SNMP TRAPS tab:

Under the RELATIONSHIP tab, you can view the incidents, service requests, change records, configuration items, problem records and knowledge records, associated with the selected server.


Figure: RELATIONSHIP tab

Under the EVENT LIST tab, you can view the events associated with the selected server. You can view Critical, Warning, Alert, and Information events.  You can also view event details such as Category, Status, Message, Error, Acknowledge, and Incident ID.


Figure: SERVER DETAILS pop-up page: EVENT LIST tab

The following table describes the fields on the EVENT LIST tab.

On the HISTORY tab, you can view last 12 months utilization history for the CPU and Memory parameters and the Hard Disk partitions.


Figure: HISTORY tab

On the Buffer and Swap Memory tab, you can monitor the buffer memory and SWAP (Shared Wireless Access Protocol) memory details for the selected server. On the SWAP Memory Utilization section, you can view the utilization percentage of the swap memory for the current day, last week, last month, and last six months. The current swap memory utilization graph is also displayed.

You can mouse over to view the utilization percentage of the device.

On the BUFFER MEMORY UTILIZATION section, you can view the utilization percentage of the buffer memory for the current day, last week, last month, and last six months. The current buffer memory utilization graph is displayed.


Figure: BUFFER AND SWAP UTILIZATION tab

On the MS SQL Server tab, you can monitor the Server Variables, Databases, Tables, and Users. The MS SQL Server tab is displayed only if the MS SQL servers are configured for monitoring.

On the Server Variables tab, MS SQL servers that are monitored through server agents and proxy agents and it  displays the values of the parameter, for example, Buffer Cache Hit Ratio, Free Pages, Number of Deadlocks/sec, Log File Used, and so on.


Figure: Server Details pop-up: MS SQL Server tab : Server Variables tab 

On the Database tab, you can view the database details for the selected instance.


Figure: Server Details pop-up: MS SQL Server tab : Databases tab

Under the Tables tab, you can view the tables details for the selected database.


Figure: Server Details pop-up: MS SQL Server tab: Tables tab

On the Users tab, you can view the users details for the selected database.


Figure: Server Details pop-up: MS SQL Server pop-up: Users tab

Under the EXCHANGE tab, you can view the monitoring parameter details of the Microsoft Exchange Server. The configured Microsoft Exchange parameters are monitored and the values are displayed under the EXCHANGE tab.


Figure: EXCHANGE tab

Under the USER'S SESSION tab, you can view the logged in user’s session details for the selected Linux Server. You can view the logged-in User Name, Connection Type, Source Machine, Login Time, Idle Time, and Last Monitored On.


Figure: USER SESSION tab 

The following table describes the fields under the USER'S SESSION tab:

Under the ZOMBIE PROCESS tab, you can monitor the list of Zombies, which are dead processes. Any process that eventually dies is called a Zombie process. You can view the number of Zombie processes running on the Servers. You can also view the Event Trends report of the Zombie process.


Figure: ZOMBIE PROCESS tab

The following table describes the fields under the ZOMBIE PROCESS tab:

Under the Event Log tab, you can monitor system log information details. The details under this tab are displayed only for the Servers for which the Event Monitoring (WMI required) option is selected.


Figure: EVENT LOG tab