SR Status Report

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

Service Management Help

Service Request Management

Report Description

SR Status report displays the status of the SRs with information, such as SR ID, Request Time, Req Time, Status, Caller, Category, and so on for the time period you specify (and Workgroup and status you select).


Figure: SR STATUS REPORT

Note: The Pending status is now differentiated into Sub status such as Pending for Approval (Refer Back),  Pending for Approval (On Hold) and  Pending for Approval (Forwarded) as per the exact pending reasons to give the Analyst/Admin the clarity.

Click  to refresh the report.

On the table, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SR STATUS REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SR STATUS REPORT.


Figure: SR STATUS REPORT: FILTERS pop up window 

Enhancement of Filter options

The Status Filter options are enhanced to include the Pending Sub Status such as Pending for Approval(Refer Back), Pending for Approval(On Hold) and Pending for Approval(Forwarded).

Figure: FILTERS with Pending for Approval Sub Status


PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet. 

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.