Pending Approval SR Report SRM

Owned by Julie Joy (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

Service Management Help

Service Request Management

Report Description

Pending Approval SR Report displays the service requests with pending approval status. You can view SR ID, Status (For the Status Pending for Approval, corresponding sub status such as Refer Back, Forwarded, On-hold are also displayed), Caller, Approver, and so on.


Figure: PENDING APPROVAL SR REPORT

On the table, click the SR ID hyperlink to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PENDING APPROVAL SR REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the PENDING APPROVAL SR REPORT.


Figure: PENDING APPROVAL SR REPORT: FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.