Top 20 Classification Report

Owned by Saranya S (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

Incident Management

Report Description

Top Twenty Classification report displays the top 20 Category and Classification in which most incidents are logged along with the count of incidents for the time period you specified (for a selected set of Workgroups and the selected Tenant).
TOP 20 CLASSIFICATION Report
Figure: TOP 20 CLASSIFICATION Report

On the table, click the incident count hyperlink to view the incident list for the selected category and classification. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the TOP 20 CLASSIFICATION page.

Filters

Click Filters on the ACTIONS panel to specify the filter criteria to display records in the TOP 20 CLASSIFICATION report.


Figure: TOP 20 CLASSIFICATION Report: FILTERS pop up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.