Configuration based Set Approver - Selecting Self

Owned by Kunkuma
Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment
4 min read

The End User can select themselves as Self Approver in Approver Selection if Allow Self Selection as Approver is enabled at Tenant level, but 

in the absence of the approver, the end users should not be able to select their own names as approver. With the following API request you can

ensure that the selection of self as approvers does not happen when the approver is not mapped or is inactive.

Note

A check box Allow Self Selection as Approver is introduced in Tenant level configuration of Service Request.


To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
SR_GetSelectedCatalogDetail

POST

  1. When Allow Self Selection as Approver is selected.
Sample Request
{
    "ServiceName": "SR_GetSelectedCatalogDetail",
    "objCommonParameters": {
        "_ProxyDetails": {
            "SAASOrgID": "0",
            "LoginUID": 0,
            "RequestType": "mobile",
            "MobileVersion": "5.10.3",
            "Password": "test@123",
            "AuthType": "FORM",
            "ProxyID": 0,
            "OrgID": "1",
            "TokenID": "",
            "ReturnType": "JSON",
            "UserName": "priyanka.bhandari@nitorinfotech.com"
        },
        "ServiceRequestProperty": {
            "Instance": "SR",
            "CategoryID": 0,
            "CatalogID": 12,
            "OrgID": "1",
            "SelectedLocation": 0
        },
        "SR_RequiredParameters": {
            "LogSRForUserID": 0,
            "DelegationMode": false,
            "DelegateeUserID": 0,
            "InstanceCode": "Info",
            "LogSRForUserMode": false
        }
    },
    "IsEncryptionEnabled": false  

Request Parameters

Parameter  Name

Type

Description

Mandatory

InstanceString

Name of the Instance.

For Example: Info

True

 

CategoryIDIntegerUnique Identification number of the Category.?
CatalogIDIntegerUnique Identification number of the Catalog?
OrgIDIntegerUnique Identification number of the Organization.True
SelectedLocationInteger?False
LogSRForUserIDInteger

Unique Identification number of the User for whom the SR is to be logged.

LogSRForUserID is a mandatory parameter if the LogSRForUserMode parameter value is true.

False
DelegationModeBoolean

Is the delegation enabled?

True
InstanceCodeStringName of the current Instance.
LogSRForUserModeBooleanIs the SR logged for a user?True
IsEncryptionEnabledBooleanIs encryption enabled or not?The value is either true or false.

Response

Response
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Catalogs","CatalogDescription":"","NoOfApprovals":0,"Workgroupid":6,"Workgroupname":"SR_Group","EnableLocation":false,"LogSRInUserLocation":false,"LogSRInUserCustomer":false,"IsPackage":false,"StrCatalogId":null,"VendorDependent":false,"VendorUID":0,"VendorName":null,"CatalogImage":null,"CostCenterID":0,"CatalogType":null,"IsEntitled":false,"Approver1ID":null,"Approver2ID":null,"Approver3ID":null,"Approver4ID":null,"Approver5ID":null,"Approver6ID":null,"Approver7ID":null,"Approver8ID":null,"Approver9ID":null,"Approver10ID":null,"Approver1Name":"","Approver2Name":"","Approver3Name":"","Approver4Name":"","Approver5Name":"","Approver6Name":"","Approver7Name":"","Approver8Name":"","Approver9Name":"","Approver10Name":"","PriorityName":null,"SLA_Name":null,"ResolutionSLA":null,"IsServiceRequiredValidity":false,"ValidityDefaultToDateDifference":null,"ValidityMaxPeriod":0,"SelectUserLocation":false,"IsGlobal":false,"ResolutionTime":null,"Status":"Published","lstApprovals":null,"EnableUserAssets":false,"EnableLinkAsset":false,"EnableConfigurationItem":false,"EnableBulkSRCreation":false,"PackageDescription":"","PackageName":null,"IsValidPackageConfiguration":false,"Purpose":"CLOG","Information":null,"SR_CC_Enable":false,"IsReAuthenticateUser":false,"IsReAuthenticateUser_CreateSR":false},"LocationDetail":[],"CustomAttributes":[{"SR_CtAttribute_ID":27,"SR_Catalog_ID":12,"CatalogName":"","SR_CtAttribute_Name":"Check 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description","SR_RemarksDisplay":"1","SR_Description_MinChar":"0","Description_MaxChar":"0","IsSR_SelfSelectEnabled":"True","CallerAttributesDetails":[]}},"OutputID":0,"Input":null}

2. When Allow Self Selection as Approver is not selected.

Sample Request
{
    "ServiceName": "SR_GetSelectedCatalogDetail",
    "objCommonParameters": {
        "_ProxyDetails": {
            "SAASOrgID": "0",
            "LoginUID": 0,
            "RequestType": "mobile",
            "MobileVersion": "5.10.3",
            "Password": "test@123",
            "AuthType": "FORM",
            "ProxyID": 0,
            "OrgID": "1",
            "TokenID": "",
            "ReturnType": "JSON",
            "UserName": "priyanka.bhandari@nitorinfotech.com"
        },
        "ServiceRequestProperty": {
            "Instance": "SR",
            "CategoryID": 0,
            "CatalogID": 12,
            "OrgID": "1",
            "SelectedLocation": 0
        },
        "SR_RequiredParameters": {
            "LogSRForUserID": 0,
            "DelegationMode": false,
            "DelegateeUserID": 0,
            "InstanceCode": "Info",
            "LogSRForUserMode": false
        }
    },
    "IsEncryptionEnabled": false
}

Response

JSON format
{"Errors":"","Message":null,"Output":"","TokenID":"065C55039BF0CF8EEAB1A3A95A81EA35CDD2362CA759C24C95A28AD161258E005C0ACF194DDA9ABA036FD559F163194BC22660101C6170CC72B6B9C51C7B061F352308A4A9F422A328EE1D8A462BEC0824AE0BAD150793E7093DB23606177CF1BC8C190FA6E34820DF08E64E017AB71CD3AAB2654A71E0772F66F499949093C10516B6DE87AE443A16CD4D3EF13D1894CB0780229ED0E794080D891B36BC5C3A","OrgID":0,"OutputObject":{"CatalogDetails":{"DScript_MobileScript":"","CatalogDetail":{"OrgID":1,"CatalogID":12,"PackageID":0,"CatalogName":"Without Approvar","SupportFunction":"SRTnt","SupportFunctionName":"SR-Testing","CategoryID":6,"CategoryName":"Basic 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Status and Error Codes

For more information, see Status and Error Messages.