Search Service Request SRM

Owned by Julie Joy (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

Service Management Help

Service Request Management

Report Description

Search Service Request report displays the report of SRs based on your search criteria. You can view details such as SR ID, Request Type,  Log Time, Status, Caller, and so on.


Figure: SEARCH SERVICE REQUEST REPORT

Note: The Pending status is now differentiated into Sub status such as Pending for Approval (Refer Back),  Pending for Approval (On Hold) and  Pending for Approval (Forwarded) as per the exact pending reasons to give the Analyst/Admin more clarity.


Click  to refresh the report.

On the table, click the SR ID hyperlink to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SEARCH SERVICE REQUEST page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SEARCH SERVICE REQUESTS REPORT.


Figure: SEARCH SERVICE REQUESTS REPORT : FILTERS pop-up window

Enhanced Filter Options

The Status Filter options are enhanced to include the Pending Sub Status such as Pending for Approval(Refer Back), Pending for Approval(On Hold) and Pending for Approval(Forwarded).

Figure: FILTERS with Pending for Approval Sub Status


PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals. 

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet. 

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.