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Technical Documentation

Enterprise IT Product Documentation

ELBRUSSP3

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Configuring Custom Scheduler
Work Order APIs
Working Space API Home
- SummitAI API Docs
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2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
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2020-11-17_10-57-34_.End User Dashboard vTahoe
Working Space SM1 Home
Concepts_CM
Working Space SM2 Home
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2020-11-18_10-01-32_.Viewing List of Change Records CRs vTahoe
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2020-11-18_10-01-35_.Exporting Change Record Details in PDF vTahoe
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2020-11-18_10-01-36_Exporting Change Record Details in PDF
Working Space SM3 Home
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Business Rule Configuration for IM Tahoe SP1
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Business Rule Configuration for IM Tahoe
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List of Dashboard Reports
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SUMMIT BI Dashboards
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List of Advanced Reports 1
Working Space Platform Home
Working Space AM Home
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ELBRUSSP3 Home

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SummitAI API Docs

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Incident Management APIs

Incident Management APIs

Owned by Enterprise IT

Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment

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Following APIs are available for the Incident Management module:

Create or Update an Incident
Retrieve Incident List
Retrieve IM Details and Change History
Retrieve Incident Details with Custom Attributes
Retrieve Incidents Master Data
Retrieve My Incidents
Retrieve Analyst Incidents
Suggest Similar Symptoms
Incident Rules Based on Customer
Feedback - Other User's Incidents
Get Incident Management Template Matrix

Release Notes | Installation Guide | Other Documents

{"serverDuration": 18, "requestCorrelationId": "ec188683787a46018ceaca6bcd02693e"}