Retrieve Incidents Master Data
Enterprise IT
Shilpa K (Deactivated)
Mayuresh Balaji Kamble (Unlicensed)
Owned by Enterprise IT
You can retrieve the master data of all Incidents based on the Instance using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
|---|---|
| IM_GetIncidentMaster | POST |
Sample Request
Json Format
{
"ServiceName": "IM_GetIncidentMaster",
"objCommonParameters": {
"RequiredParameters": {
"InstanceCode": "Faci",
"PageName": "TicketDetail",
"IsRequiredClassificationandCat": true
},
"_Pro xyDetails": {
"AuthType": "APIKEY",
"APIKey": "XXXXXXXXXXXXXX",
"TokenID": "",
"OrgID": "1",
"ReturnType": "JSON",
"ProxyID": 0
}
}
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
InstanceCode | STRING | Instance defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | TRUE |
PageName | STRING | Name of the page. The values are constant and as follows:
| TRUE |
IsRequiredClassificationandCat | BOOLEAN | Is Classification and Category are required? The value is either true or false. | TRUE |
Sample Response
Json Format
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "",
"OrgID": 0,
"OutputObject": {
"MasterData ": {
"IncidentMasters": {
"userDetail": {
"CallerContactNumAttributeId": 0,
"UserID": 11,
"EmpID":nu ll,
"Title": null,
"UserName": null,
"EmailID": "John@xyz.com",
"NT_UID": null,
"Frm_UID": null,
"Frm_PWD": null,
"Role": null,
"UName": "peter",
"Contact": "XXXXXXXXXX",
"Active": false,
"CustomerName": null,
"LocationName": "Bangalore",
"Location ": 1861,
"OrgID": 0,
"Customer": 0,
"WGAccess": null,
"RPTAccess": null,
"InstanceAccess": null,
"Lan dingPage": null,
"LoginType": null,
"UserProfileImageName": "f29c3b16-312d-4aa3-b206- a97400cc9261.jpg",
"UT_ID": 0,
"MobileNo": "XXXXXXXXXX",
"GUID": null,
"LicenseEdition": null,
" LicenseAttributeType": null,
"ConcurrentLicCount": 0,
"LogInAnalystAsUser": false,
"MasterMenuT rimList": null,
"IVR_Enable": false,
"IVR_AgentExtn": null,
"IVR_RefreshInterval": null
},
"locationList": null,
"workgroupList": [
{
"Text": "Workgroup 1",
"Value": "8",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "Workgroup 2",
"Value": "18",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"assignedEngineerList": [
{
"Text": "Bob",
"Value": "9",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "Bob",
"Value": "15",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"slaList": [
{
"Text": "24/7 support",
"Value": "8",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"urgencyList": [
{
"Text": "Urgency 1",
"Value": "5",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"impactList": [
{
"Text": "Impact1",
"Value": "5",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"priorityList": [
{
"Text": "Priority1",
"Value": "6",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"configurationItemList": [],
"statusList": [
{
"Text": "New",
"Value": "New",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "Assigned",
"Value": "Assigned",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"resolutionCodeList": [
{
"Text": "Resolution code 1",
"Value": "4",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"pendingReasonList": [
{
"Text": "Pending Reason 1",
"Value": "4",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"communicationTemplateList": [],
"sourceL ist": [
{
"Text": "0",
"Value": "3142",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "0",
"Value": "3143",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"userTypeList": [],
"userCustomAttribute": null,
"privatelogConfigList": [],
"priorityConfigurationList": [
{
"PriorityID": 6,
"PriorityName": "Priority 1",
"ResponseSLA": 10,
"ResolutionSLA": 30
}
],
"staticFieldConfigurationList": null,
"customFieldGro upList": null,
"customFieldConfigurationList": null,
"customFieldDDLDataSource": null,
"AlertMess age": null,
"viewList": [
{
"Text": "Resolved_IT",
"Value": "1",
"EngineerInShift": 0,
"ShiftEnabled": 0
},
{
"Text": "In_Progress",
"Value": "4",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"majorincidentConfigu ration": [],
"MediumList": [
{
"Text": "Application",
"Value": "Application",
"EngineerInShift": 0,
"Shif tEnabled": 0
},
{
"Text": "Mail",
"Value": "Mail",
"EngineerInShift": 0,
"ShiftEnabled": 0
}
],
"CCDetails": null,
"defaultViewList": [
{
"Text": null,
"Value": null,
"E ngineerInShift": 0,
"ShiftEnabled": 0
}
],
"CustomFilterList": []
},
"Classifications": [
{
"id": "5",
"text": "Cl assification 1",
"parent": "#",
"IsDefault": false,
"IsDefaultForPM": false,
"Active": true,
"fullname": null,
"checked": false,
"IsLeafNode": false,
"db_mapping_id": 0,
"title": null,
"HasCatalog": false
}
],
"Category": [
{
"id": "4 7",
"text": "Housekeeping",
"parent": "#",
"IsDefault": false,
"IsDefaultForPM": false,
"Active": true,
"f ullname": null,
"checked": false,
"IsLeafNode": false,
"db_mapping_id": 0,
"title": null,
"HasCatalog":fals e
},
{
"id": "48",
"text": "Electrical",
"parent": "47",
"IsDefault": false,
"IsDefaultForPM": false,
"Active": true,
"fullname": null,
"checked": false,
"IsLeafNode": false,
"db_mapping_id": 0,
"title": null,
"HasCatal og": false
}
],
"Location": [
{
"CM_ID": 1843,
"CM_Value": "3B"
},
{
"CM_ID": 1861,
"CM_Value": "Bang alore"
}
],
"InstanceSettings": {
"ConfigIncomplete": true,
"Tick etClosingMode": "Manual",
"AutoClosingDays": 0,
"EnableKBPopup": true,
"FCROption": false,
"FC RConfigured": false,
"EnableEfforts": true,
"EnableStopWatch": false,
"EnableAnalyticalSearch": false,
"EnableMajorIncident": false,
"EnableClosureCategory": false,
"EffortWatchMode": 2,
"ConvertIncide ntToRequestMode": "MANUAL_RESOLVE_INCI",
"EnableBulkUpdateList": true,
"EnableTrouble shootingtabDetails": true,
"EnablePartnerInfotabDetails": true,
"EnableRunBookAutotabDetails":tru e,
"EnableCategoryParentNode": false,
"EnableClassificationParentNode": false,
"EnableChangeCaller ": false,
"EnableAdditionalInfo": true,
"EnableAttachment": true,
"EnableDeleteAttachmentByExecuti ve": false,
"EnableDeleteAttachmentByUser": false,
"EnableAssignReopenedToWG": false,
"EnableMa nualIncidentCancellation": false,
"AllowWorkgroupOwnerToEditPriority": true,
"ViewOtherWgInci dentDetail": true,
"IM_Symptom_MinChar": 10,
"IM_Description_MinChar": 20,
"SR_Symptom_M inChar": 0,
"SR_Description_MinChar": 0,
"EnableCallerSelection": false,
"SRRemarksLabel": null,
"D isableCategoryForAnalyst": false,
"DisableClassificationForAnalyst": false,
"SR_RemarksDisplay": 0,
"ValidateImpactOnChange": false,
"ValidateUrgencyOnChange": false,
"ValidatePriorityOnChange": false,
"ValidateWorkgroupOnChange": false,
"PriorityValidationOrder": null,
"HideMailToCaller":fal se,
"FeedbackMandatoryIM": false,
"FeedbackMandatorySR": false,
"LimitTransferWorkgroup": false,
" IM_EnableSecondaryAnalyst": false,
"IM_EnableAutoAssignTickets": false,
"SR_IsCartEnabled":fals e,
"EnableEffortsByPendingStatus": false,
"EnableEffortsByResolvedStatus": false,
"EnableEffortsBy Workgroup": false,
"EnableEffortsByAssignedExecutive": false,
"IM_EnableKBOnIncidentResolve":fa lse,
"IM_FeedBack_Enabled": true,
"SR_FeedBack_Enabled": true,
"IM_CategorySortOrder": 0,
"IM_ClassificationSortOrder": 0,
"SR_CatalogSortOrder": 0,
"SR_ClassificationSortOrder": 0,
"IM_Enable PendingToActive": false
}
}
}
}
Status and Error Codes
For more information, see Status and Error Messages.
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