Get Incident Management Template Matrix

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment
3 min read

In this API, you can retrieve the template matrix using the following API request details. 

Note

The default workgroup should not load if any workgroup is not mapped as default.

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
IM_GetTemplateMatrix

POST

Sample Request

{
    "ServiceName": "IM_GetTemplateMatrix",
    "objCommonParameters": {
        "_ProxyDetails": {
            "SAASOrgID": "0",
            "LoginUID": 0,
            "RequestType": "mobile",
            "MobileVersion": "5.10.3",
            "Password": "test@123",
            "AuthType": "FORM",
            "ProxyID": 0,
            "OrgID": "1",
            "TokenID": "",
            "ReturnType": "JSON",
            "UserName": "google@sum.com"
        },
        "templateMatrix": {
            "Instance": "Info",
            "OrgID": "1",
            "Caller":"1279"
        }
    }
}  


Request Parameters

Parameter  NameTypeDescriptionMandatory
Instance

STRING

The support function information. For example: IT

TRUE

 

Org ID 

INTEGER

Unique Identification number of the Organization. By default, the value is 1.

TRUE

Caller

STRING

Unique identification number of the User.

TRUE

Response

{
    "Errors": "",
    "Message": "",
    "Output": "",
    "TokenID": "56841EF245DE3F4DA5E1E101EE132AEF3902C63719D53407D0CAE82266BD7AF8394955E4D991928A181277DD7A9AA7A40C896759CC71A944C1F2783DCC5DFDA3B4262BF849AC77CE93DDDD98EE3818A232448AB8424792D9BA541E4CE24AB0F8ECE5CE47171919BE60B57D30EB4BB27CF4032C8AD650A1DE945A0ED06EDDE7E84B4319CF469C1518F23E3324C3780E74",
    "OrgID": 0,
    "OutputObject": [
        {
            "Location": 2956,
            "Workgroup": null,
            "SLA": null,
            "Category": null,
            "CategoryName": null,
            "Classification": 189,
            "ClassificationName": "test node 333",
            "Impact": 1,
            "Urgency": null,
            "Priority": null,
            "DImpact": false,
            "DPriority": false,
            "DUrgency": false,
            "DWorkgroup": false,
            "DSLA": false,
            "CustomerMatrixID": null,
            "MatrixInfo": "Matrix Info: ",
            "WorkgroupName": "",
            "CatWgMappingUID": null
        }
    ],
    "OutputID": 0,
    "Input": null
}                                

Status and Error Codes

For more information, see Status and Error Messages.