Title: Configuring Core Competency  
Owner: Former user
Creator: Former user Feb 21, 2019
Last Changed by: Shilpa K Apr 22, 2024
Tiny Link: (useful for email) https://eitdocs.atlassian.net/wiki/x/OyBIAQ
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Alps (156)
    Page: About SummitAI IT Management Suite
    Page: Adding Customers
    Page: Adding Holidays
    Page: Adding Master Configuration
    Page: Adding Users
    Page: Adding Vendors
    Page: Advanced
    Page: Agent Contact Information
    Page: Alerts and Approvals
    Page: Allocating Compliance Profiles
    Page: Allocating Concurrent License
    Page: Allocating Shifts
    Page: Archiving Data
    Page: Concurrent License Allocation
    Page: Configuring Administrator
    Page: Configuring Alerts
    Page: Configuring Analysts
    Page: Configuring Application Settings
    Page: Configuring Auto Escalation for Incident By SLA
    Page: Configuring Auto Escalation for Incident By Time
    Page: Configuring Auto Escalation for SR by SLA
    Page: Configuring Auto Escalation for SR by Time
    Page: Configuring Auto Escalations
    Page: Configuring Bulletins
    Page: Configuring Common Master Types
    Page: Configuring Common Masters
    Page: Configuring Compliance Profiles
    Page: Configuring Conference Call
    Page: Configuring CR Approval Workflow
    Page: Configuring Custom Fields for Customers_General
    Page: Configuring Custom Fields for Users_General
    Page: Configuring Custom Scheduler
    Page: Configuring Custom Tabs
    Page: Configuring Custom Tabs for Customers
    Page: Configuring Customer SLA Matrix
    Page: Configuring Dashboards
    Page: Configuring Digital Signature
    Page: Configuring Domain
    Page: Configuring GDPR
    Page: Configuring Geographic Location
    Page: Configuring Keyword Message
    Page: Configuring Mailbox
    Page: Configuring Mailbox 1
    Page: Configuring Manual Escalations Gen
    Page: Configuring Monitoring Accounts
    Page: Configuring Notification Parser
    Page: Configuring Notification Templates
    Page: Configuring Password Expiry
    Page: Configuring Periodic Survey
    Page: Configuring Push Notifications
    Page: Configuring Role Templates
    Page: Configuring Scripts Based Monitoring
    Page: Configuring Scripts_General
    Page: Configuring Security Questions
    Page: Configuring ServiceNow
    Page: Configuring Shifts
    Page: Configuring Simple Mail Transfer Protocol
    Page: Configuring Skill Category_1
    Page: Configuring Skills Gen
    Page: Configuring SMS Gateway
    Page: Configuring SNMP Based Monitoring_General
    Page: Configuring SNMP MIB
    Page: Configuring SR Approval Workflow _General
    Page: Configuring Standard Operating Procedures Gen
    Page: Configuring Switch User
    Page: Configuring Templates for Free-Form E-Mail Type
    Page: Configuring Templates for Line E-mail Type
    Page: Configuring Tenant
    Page: Configuring Themes
    Page: Configuring Vendor MIBs
    Page: Configuring Vendor MIBs 1
    Page: Configuring VLAN
    Page: Configuring Voice Call Gateway
    Page: Configuring Web Services General
    Page: Configuring Widget Report Access
    Page: Configuring Widget Reports
    Page: Configuring Widget Tabs
    Page: Configuring Widgets
    Page: Configuring Workgroups Gen
    Page: Creating AD Property
    Page: Creating Instant Reports
    Page: Creating New Advanced Reports
    Page: Creating New Dashboards
    Page: Creating New Reports_Gen
    Page: Custom Fields_General
    Page: Delegating Role
    Page: Describing the User Interface
    Page: Discovery Configuration_General
    Page: Discovery Scan Error Report
    Page: Document Repository_General
    Page: E-mail Parsing
    Page: Exporting Configurations by File_General
    Page: External Web Service Mapping Gen
    Page: Forgot Password
    Page: Form Builder
    Page: GDPR
    Page: GDPR Status Report
    Page: Global Search
    Page: Global Tenant_General
    Page: Guide Me
    Page: Help File Conventions
    Page: Importing Active Directory User Details_General
    Page: Importing Configurations by File_General
    Page: Importing Configurations by Template_General
    Page: Importing Master Template Gen
    Page: Importing User Details from DB_General
    Page: Importing User Details Using Excel_General
    Page: License Acceptance_General
    Page: License Monitoring_General
    Page: License Trend Report
    Page: License Usage_General
    Page: Logging Out
    Page: Managing User Account
    Page: Mapping Language Translation Gen
    Page: Mapping Security Questions
    Page: Mapping VLAN to Proxy
    Page: Multi-tenancy_General
    Page: Password E-mail Audit Log
    Page: Password Management_Gen
    Page: Personalizing Pages
    Page: Previewing and Editing Themes
    Page: Proxy View
    Page: Proxy View Admin
    Page: Report Builder Gen
    Page: Resigned Approver List
    Page: Role Template Menu Configuration_GM
    Page: Role Template Other Configuration
    Page: Scripting
    Page: Searching Users
    Page: Signing In
    Page: Signing In As Another User
    Page: SSO Configuration : SAML Gen
    Page: SSO Configuration Wizard Gen
    Page: SSO Configuration: OAuth Gen
    Page: SSO Configurations: Forms Gen
    Page: SSO Configurations: Proxy Gen
    Page: Status Details Report
    Page: Summit Audit Log for Login Accounts
    Page: Summit Audit Log for Login Accounts Gen
    Page: SUMMIT Configuration Audit Report Gen
    Page: SUMMITAI General
    Page: Survey Report
    Page: Switching Tenant
    Page: Tenant Department Customer
    Page: Uploading Documents Gen
    Page: User Registration Details Report
    Page: Viewing and Updating Your Profile Details
    Page: Viewing Customer List
    Page: Viewing Documents Gen
    Page: Viewing Modifying Profile Configuration
    Page: Viewing Proxy Server Details Gen
    Page: Viewing Reports_gen
    Page: Viewing Shift Roster Gen
    Page: Viewing Switch User List
    Page: Viewing User List
    Page: Viewing Vendor List
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Time Editor  
Apr 22, 2024 14:14 Shilpa K View Changes
Updated the digi-accordion macro with the following parameter(s): []
Apr 22, 2024 12:58 Shilpa K View Changes
Updated the expand macro with the following parameter(s): []
Apr 22, 2024 12:34 Shilpa K View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 09:59 Shilpa K View Changes
Scroll Exporter macro migration
Apr 19, 2024 14:18 Mayuresh Balaji Kamble  
Updated the hideelements-macro macro with the following parameter(s): []
Outgoing Links
Alps (154)     Page: License Trend Report
    Page: Configuring Mailbox
    Page: Viewing Documents Gen
    Page: Signing In
    Page: Configuring SMS Gateway
    Page: About SummitAI IT Management Suite
    Page: Global Tenant_General
    Page: Form Builder
    Page: SUMMIT Configuration Audit Report Gen
    Page: Mapping Security Questions
    Page: Configuring ServiceNow
    Page: Configuring Voice Call Gateway
    Page: E-mail Parsing
    Page: Importing Active Directory User Details_General
    Page: Configuring Notification Parser
    Page: Viewing Modifying Profile Configuration
    Page: Viewing User List
    Page: Configuring Skills Gen
    Page: Adding Holidays
    Page: Password E-mail Audit Log
    Page: Configuring Scripts Based Monitoring
    Page: Role Template Menu Configuration_GM
    Page: Configuring Templates for Line E-mail Type
    Page: Previewing and Editing Themes
    Page: Configuring VLAN
    Page: Mapping VLAN to Proxy
    Page: Configuring Dashboards
    Page: Survey Report
    Page: SSO Configuration: OAuth Gen
    Page: Configuring Notification Templates
    Page: Configuring Role Templates
    Page: Signing In As Another User
    Page: Configuring Administrator
    Page: Configuring Custom Scheduler
    Page: Mapping Language Translation Gen
    Page: Proxy View Admin
    Page: Configuring Domain
    Page: Custom Fields_General
    Page: Configuring Monitoring Accounts
    Page: Configuring Templates for Free-Form E-Mail Type
    Page: Concurrent License Allocation
    Page: Viewing Customer List
    Page: Viewing Vendor List
    Page: Scripting
    Page: Importing User Details from DB_General
    Page: Configuring Auto Escalations
    Page: Status Details Report
    Page: User Registration Details Report
    Page: Role Template Other Configuration
    Page: Configuring Auto Escalation for Incident By SLA
    Page: Configuring Standard Operating Procedures Gen
    Page: Document Repository_General
    Page: Configuring Widget Report Access
    Page: Configuring Vendor MIBs
    Page: SSO Configuration : SAML Gen
    Page: GDPR Status Report
    Page: Password Management_Gen
    Page: Configuring Simple Mail Transfer Protocol
    Page: Configuring Geographic Location
    Page: Configuring Digital Signature
    Page: Configuring Tenant
    Page: Switching Tenant
    Page: SSO Configurations: Forms Gen
    Page: Forgot Password
    Page: Configuring Custom Tabs for Customers
    Page: Configuring Auto Escalation for SR by SLA
    Page: Importing Master Template Gen
    Page: Configuring Auto Escalation for Incident By Time
    Page: License Acceptance_General
    Page: Configuring Mailbox 1
    Page: Alerts and Approvals
    Page: Configuring Custom Fields for Customers_General
    Page: Configuring Analysts
    Page: Archiving Data
    Page: Describing the User Interface
    Page: Configuring Workgroups Gen
    Page: Configuring GDPR
    Page: Importing User Details Using Excel_General
    Page: Configuring Scripts_General
    Page: Report Builder Gen
    Page: Discovery Configuration_General
    Page: Resigned Approver List
    Page: Configuring Conference Call
    Page: Viewing Switch User List
    Page: Configuring SNMP MIB
    Page: Configuring Widget Reports
    Page: Managing User Account
    Page: Allocating Compliance Profiles
    Page: Configuring Web Services General
    Page: Global Search
    Page: Multi-tenancy_General
    Page: Summit Audit Log for Login Accounts
    Page: Configuring Shifts
    Page: Personalizing Pages
    Page: Creating New Advanced Reports
    Page: License Monitoring_General
    Page: Configuring SNMP Based Monitoring_General
    Page: Configuring Common Master Types
    Page: Viewing Reports_gen
    Page: SSO Configuration Wizard Gen
    Page: Viewing Proxy Server Details Gen
    Page: Discovery Scan Error Report
    Page: Tenant Department Customer
    Page: Configuring Themes
    Page: Configuring Custom Fields for Users_General
    Page: External Web Service Mapping Gen
    Page: Configuring Security Questions
    Page: Configuring Password Expiry
    Page: Adding Master Configuration
    Page: Configuring Application Settings
    Page: Configuring Vendor MIBs 1
    Page: Configuring Alerts
    Page: Importing Configurations by Template_General
    Page: Logging Out
    Page: Summit Audit Log for Login Accounts Gen
    Page: Help File Conventions
    Page: Guide Me
    Page: Adding Vendors
    Page: Uploading Documents Gen
    Page: Searching Users
    Page: Configuring Push Notifications
    Page: Configuring Core Competency
    Page: Importing Configurations by File_General
    Page: License Usage_General
    Page: Creating New Reports_Gen
    Page: Configuring Switch User
    Page: Adding Users
    Page: Configuring Common Masters
    Page: Creating New Dashboards
    Page: Configuring Custom Tabs
    Page: Configuring Widget Tabs
    Page: Configuring CR Approval Workflow
    Page: Configuring Auto Escalation for SR by Time
    Page: Configuring Bulletins
    Page: Configuring Customer SLA Matrix
    Page: Viewing and Updating Your Profile Details
    Page: Configuring SR Approval Workflow _General
    Page: Allocating Shifts
    Page: SSO Configurations: Proxy Gen
    Page: Configuring Skill Category_1
    Page: Configuring Manual Escalations Gen
    Page: Adding Customers
    Page: Configuring Compliance Profiles
    Page: Configuring Keyword Message
    Page: Proxy View
    Page: Agent Contact Information
    Page: Configuring Periodic Survey
    Page: Exporting Configurations by File_General
    Page: Delegating Role
    Page: GDPR
    Page: Configuring Widgets
    Page: Creating AD Property
    Page: Allocating Concurrent License
    Page: Viewing Shift Roster Gen
Production (3)     Page: Other Documents
    Page: Installation Guide
    Page: SUMMIT Release Notes