Title: Problem Management  
Owner: Enterprise IT
Creator: Enterprise IT May 31, 2019
Last Changed by: Shilpa K Apr 22, 2024
Tiny Link: (useful for email) https://eitdocs.atlassian.net/wiki/x/s85qAQ
Export As: Word · PDF  
Alps SP1 (27)
    Page: Administrators for Problem Management
    Page: Analysts_PM
    Page: Approving Problem Records (PRs) and Root Cause Analysis (RCA)_PM
    Page: Configuring Approvers 1
    Page: Configuring Auto Create Problem Records
    Page: Configuring Category For Administrators
    Page: Configuring Classification For Administrators
    Page: Configuring Closure Codes
    Page: Configuring Custom Fields for Problem Management
    Page: Configuring Impact For Administrators
    Page: Configuring Priority Matrix_PM
    Page: Configuring Priority_PM
    Page: Configuring Problem Management Module
    Page: Configuring RCA Types_PM
    Page: Configuring Resolution Codes_PM
    Page: Configuring Reviewer_PM
    Page: Configuring Sources_PM
    Page: Configuring Urgency_PM
    Page: Creating Problem Records (PRs)_PM
    Page: Fishbone Diagram_PM
    Page: Incident Vs Problem_PM
    Page: Problem Record Status
    Page: Reports_PM
    Page: Root Cause Analysis PM
    Page: Search_PM
    Page: Viewing List of Problem Records
    Page: Viewing or Approving Pending Problem Records
Production (5)
    Page: Copy of SUMMIT Product Documentation
    Home page: Enterprise IT Product Documentation
    Page: Home Page New Design
    Page: Online Help
    Page: Service Management
Hierarchy
Children (4)
    Page: Fishbone Diagram_PM
    Page: Incident Vs Problem_PM
    Page: Problem Record Status
    Page: Root Cause Analysis PM
Labels
Global Labels (4)
Time Editor  
Apr 22, 2024 16:26 Shilpa K View Changes
Updated the panel macro with the following parameter(s): [bgColor]
Apr 22, 2024 15:19 Shilpa K View Changes
Updated the digi-accordion macro with the following parameter(s): []
Apr 22, 2024 10:23 Shilpa K View Changes
Scroll Exporter macro migration
Apr 19, 2024 14:56 Mayuresh Balaji Kamble View Changes
Updated the hideelements-macro macro with the following parameter(s): []
Sept 02, 2022 12:24 Enterprise IT  
Outgoing Links
External Links (2)
    https://eitdocs.atlassian.net/wiki/display/ReleaseNotes/Sum…
    https://eitdocs.atlassian.net/wiki/display/OD/SummitAI+Prod…
Alps SP1 (27)     Page: Incident Vs Problem_PM
    Page: Configuring Reviewer_PM
    Page: Problem Management
    Page: Search_PM
    Page: Configuring Category For Administrators
    Page: Fishbone Diagram_PM
    Page: Configuring Approvers 1
    Page: Configuring Auto Create Problem Records
    Page: Configuring Classification For Administrators
    Page: Reports_PM
    Page: Configuring Closure Codes
    Page: Configuring Urgency_PM
    Page: Viewing List of Problem Records
    Page: Configuring Custom Fields for Problem Management
    Page: Creating Problem Records (PRs)_PM
    Page: Configuring Sources_PM
    Page: Root Cause Analysis PM
    Page: Configuring Impact For Administrators
    Page: Approving Problem Records (PRs) and Root Cause Analysis (RCA)_PM
    Page: Configuring RCA Types_PM
    Page: Change Management_SM
    Page: Configuring Priority Matrix_PM
    Page: Configuring Resolution Codes_PM
    Page: Problem Record Status
    Page: Configuring Problem Management Module
    Page: Configuring Priority_PM
    Page: Viewing or Approving Pending Problem Records
Alps (2)     Page: Major Incidents_IM
    Page: Incident Management
Production (4)     Page: Other Documents
    Page: Installation Guide
    Page: SUMMIT Release Notes
    Page: Service Management