The Holiday List is the list of holidays set by an organization and may be also specific to a particular location. It is important to set the Holiday List as it helps to calculate SLA response and SLA resolution for escalations and also to check the availability of Workgroups. By default, the application considers the declared Holiday list for calculating SLAs. You can add, modify, or delete Holidays.
To add a Holiday:
- Select Admin > Advanced > Productivity > Holiday.
- On the HOLIDAY page, click ADD NEW.
- Type in the new Holiday details. For information about the fields on the HOLIDAY page, see 27558470.
- Click SUBMIT. A new Holiday is added.
Figure: HOLIDAY page
Field Description
The following table describes the fields on the HOLIDAY page:
Field | Description |
|---|---|
DETAILS | |
Holiday Date | Select the date that you want to add as a Holiday. |
Location | Select the location for which the Holiday will be applicable. |
Holiday Description | Type in a description for the Holiday. For example, Christmas for 25th December. |
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the HOLIDAY page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Holidays configured in the SummitAI application for the selected year.
Figure: HOLIDAY page: List of Holidays
- To edit a Holiday, click the Holiday Date. Make appropriate changes and click SUBMIT.
- To delete a Holiday, click the Delete icon next to the Holiday.
Note:
When the Holidays are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Holiday.
Ensure you refer Configuring SLA Service Windows page for complete details about configuring the SLA Service Window.
Note:
The Filters icon enables you to set the filter criteria to view year-wise holiday list.