Managing User Account

To reset password:

1. On the ACCOUNT MANAGEMENT page, click the Reset Password icon.

2. Select the Verification Type and click RESET.

   Note:

   You can select Question and Answer or One Time Password to reset the password. See screen shot. 

   
   Figure: RESET PASSWORD section of ACCOUNT MANAGEMENT page

   • I want to use Question and Answer to RESET Password: If selected, the application redirects you to answer the security questions and reset the password. if the question and answer is not configured for the User, an error message will be displayed. To know more about the configuring Security Questions and Answers, see Configuring Security Questions.
   • I want to use One Time Password (OTP) to RESET Password: If selected, the application redirects you to enter the verification code that you have received in your registered mobile number. If you have not received the verification code or the received verification code is expired, click RESEND OTP. If the mobile number of the User is not updated, the OPT option becomes unavailable for the User.

3. Enter the new password in the format as defined in the password policy.

   Note:

   • If you exceed the number of attempts to answer the security question, the account gets temporarily locked.
   • If the Inform field is configured as Self on the SECURITY QUESTION MAPPING page, you will be redirected to the next screen to reset the password. If not, the password will be sent to your manager through e-mail. For more information on the SECURITY QUESTION MAPPING page, see Mapping Security Questions.
4. Click RESET PASSWORD.
   

   
   Figure: RESET PASSWORD page

If the account is locked because of multiple wrong entries of password then the user can unlock the account through this option.

To unlock account:

1. On the ACCOUNT MANAGEMENT page, click the UNLOCK ACCOUNT icon.

2. Select the Verification Type and click UNLOCK.

   Note:

   You can select Question and Answer or One Time Password to unlock the account.
   
   
   Figure: Unlock Account

   • I want to use Question and Answer to UNLOCK ACCOUNT: If selected, the application redirects you to answer the security questions and unlock the account. If the question and answer is not configured for the User, an error message will be displayed. To know more about the configuring Security Questions and Answers, see Configuring Security Questions.
   • I want to use One Time Password (OTP) to UNLOCK ACCOUNT: If selected, the application redirects you to enter the verification code that you have received in your registered mobile number. If you do not receive the verification code or wrongly entered, click RESEND OTP. If you have not received the verification code or the received verification code is expired, click RESEND OTP. If the mobile number of the User is not updated, the OPT option becomes unavailable for the User.
3. Enter the new password in the format as defined in the password policy.
4. Enter the verification code, if CAPTCHA is enabled.
5. Click UNLOCK.
   
   
   Figure: UNLOCK ACCOUNT

The user can update security questions and AD details using the Update User Details and update security questions.

To update user details:

1. On the ACCOUNT MANAGEMENT page, click the UPDATE USER DETAILS icon.
2. On the UPDATE USER DETAILS page, user’s name and login name are displayed
   
   
   Figure: UPDATE USER DETAILS
   
   
3. Specify the password for the login name.
4. Click UPDATE USER DETAILS .
5. On the UPDATE USER DETAILS page, specify the AD Properties such as Mobile Number, City and State.
6. Click UPDATE.
   

   
   Figure: UPDATE USER DETAILS page 
   

On the UPDATE USER DETAILS page, you can update security questions. If the user wants to add any security questions apart from the configured questions set by the administrator then, user can select update question answer.

Based on the configuration, the user can view combination of both configured questions by the administrator as well as the configured questions by the user.

To update security questions:

1. On the ACCOUNT MANAGEMENT page, click the UPDATE USER DETAILS icon.
2. On the UPDATE USER DETAILS page, user’s name and login name are displayed.
   
   
   Figure: UPDATE USER DETAILS page
3. Type in the password.
4. Click UPDATE QUESTION ANSWER. UPDATE USER DETAILS section is displayed.
   
   
   Figure: UPDATE USER DETAILS Section
5. If you want to add a new User Details, type in the question in the Question field, Answer Type, and answer in the Answer field.
6. Click UPDATE.

7. If you want to edit the existing question, click the Edit icon against the question you want to edit.

   Note:

   You can click the Eye icon next to the Answer in the grid to view the answer present in the grid. Click again to hide the Answer.

You can reset password of other employees and unlock password of other employees using Master Reset/Unlock icon. This icon is displayed only for administrators with Keyword Access.

To reset user's password:

1. On the ACCOUNT MANAGEMENT page, click the MASTER RESET /UNLOCK icon.
2. On the MASTER RESET /UNLOCK page,  name and login name are displayed.
   
   
   Figure: MASTER RESET/UNLOCK page
   
   
3. Specify the password and click NEXT.
4. On the MASTER RESET /UNLOCK page, select the keyword as Master Reset.
5. Specify the user's login name and new password.
6. Click SUBMIT.
   
   
   Figure: MASTER RESET page

You can unlock password of other employees using Master Reset/Unlock icon. This icon is displayed only for administrators with Keyword Access.

To unlock user's password:

1. On the ACCOUNT MANAGEMENT page, click the MASTER RESET /UNLOCK icon.
2. On the MASTER RESET /UNLOCK page, name and login name are displayed.
   
   
   Figure: MASTER UNLOCK page
   
   
3. Specify the password and click NEXT.
4. On the MASTER RESET /UNLOCK page, select the keyword as Master Unlock.
5. Specify the user's login name.
6. Click SUBMIT.