Report Description

The Incident Trend report  displays the Incident count for a selected period. It is calculated based on the Responded Workgroup and Assigned Workgroup.

 Figure: INCIDENT TREND Report

You can view the bar graphs representing the Incidents Created, Incidents Responded, Response SLA %age Met, and Resolution SLA %age Met. For information about viewing reports, see View Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT TREND page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT TREND report.

Figure: INCIDENT TREND report: FILTERS pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the report data to a Microsoft Excel sheet.