Analysts_IM

SummitAI Service Management Help

 Incident Management

The Analysts are the single point of contact between End Users and the IT Service Management of the organization. They are the first contact in an organization for any and all IT questions. The Incidents logged by the End Users are assigned to the Analysts. The Analysts troubleshoot the Incidents and provide a solution to the End Users. 

You, as an Analyst, can perform the following key actions in the Incident Management module: