Parent and Child Incidents IM
- Enterprise IT
- Mayuresh Balaji Kamble (Unlicensed)
- Chilukuri Srinivasa Reddy (Unlicensed)
- Shilpa K (Deactivated)
SummitAI Service Management Help
Configuring Incident Management Module
Configuring Custom Fields for Incident Management
Configuring Category Incident Management
Configuring ETR E-mail Notifications
Configuring Incident E-mail Notifications
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Information Ticker
Configuring Voice Call Notifications
Mapping Standard Operational Procedures
Configuring End User Incident Details Page
What are Parent and Child Incidents?
In Incident Management, multiple Incidents may be reported, which are of same type (reported during an outage or a network failure). In such a case, Analysts or Administrators can set one of these Incidents as the Parent Incident and all other related Incidents as the Child Incidents. This helps in easy and convenient Incident management and also reduces the efforts required to update multiple Incidents of similar nature.
Figure: Parent and Child Incidents
How are Parent and Child Incidents Linked?
The Parent Incident has the Child Incidents linked to it under the RELATIONSHIP tab of the Incident page. All the changes made to the Parent Incident reflect in the Child Incidents.
Figure: Parent Incident
The Child Incidents cannot be updated individually.
Figure: Child Incident
Confluence Cloud Migration Alert: Please refer to known issues you may encounter in Confluence Cloud: https://eitdocs.atlassian.net/wiki/x/wDGwAQ