Configuring Urgency

Owned by Enterprise IT
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Contents
Release Management
Release Record
Analysts
Creating Release Records
Viewing List of Release Records
Approving Release Records
Administrators
Configuring Checklist
Configuring Impact
Configuring Priority
Configuring Risk
Configuring Priority Matrix
Configuring Urgency
Configuring System Impact
Configuring User Impact
Configuring Additional Approver

What is Urgency?

Urgency is an indication of how quickly a Release Record (RR) should be resolved, else it may have a significant impact on business processes. You can add and modify Urgency for a RR under a Tenant.

To configure Urgency values:

  1. Select Release > Configuration > Urgency.
  2. On the URGENCY page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Urgency details. For information about the fields on the URGENCY page, see Field Description.
  4. Click SUBMIT. A new Urgency value is configured. 

  Figure: URGENCY page

Field Description

The following table describes the fields on the URGENCY page:

Field

Description

DETAILS

Urgency Name

Type in a name for the Urgency.

Sort Order

Type in the sequence number to indicate the position of the value in the Urgency list.

Active

Indicates the status set for the Urgency.

  • If selected, the Urgency value becomes an available Urgency option on the other pages of the application.
  • If not selected, the Urgency value becomes an inactive value. The inactive Urgency values are not displayed in the Urgency list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the URGENCY page.

SHOW LIST

Click SHOW LIST to display the LIST showing all the configured Urgency values for the selected Tenant.

Figure: URGENCY page: List of urgency values

  •  To edit an Urgency value, select the Name of the Urgency. Make appropriate changes and click SUBMIT.
  • To display the inactive Urgency values, click the Include Inactive check box.

Note:

When the configured Urgency values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Urgency value.