Flow Memory

In a conversation, you may want to ask questions to the user and remember his answers to use them later. You may also want to access the values of system parameters, such as the values of the slots that your chatbot just extracted.

System Parameters ​

When a user talks to a chatbot, Digital Agent tracks all variables and parameters associated with that chatbot as the chatbot transitions from one state to another. If you run the debugger, you will see the tree of all the system parameters that it tracks. Just click the debugger button (circled in red below) and it will open in the bottom panel by default.

You can access these system parameters from the Flow Editor and within your code (including in actions). To do so, all you need to do to reference a parameter by prefixing the path shown in the emulator with event..

For example, the path shown in the debugger to the language parameter is nlu.language. You can reference that parameter by adding event. to the path shown in the debugger, such as event.nlu.language.

In the Flow Editor, you can access system parameters by bracketing them with two sets of curly brackets.

You can also set variables to be the value of a system parameter as follows:

For raw expressions or code (such as in actions), you don't need the curly brackets. Here is an example of a raw expression in a transition:

In the same way, as described above, it's possible to access the values of extracted slots by copying the path from the emulator and prefixing it with event. (e.g., {{state.session.slots.food.value}}) in the flow builder and state.session.slots.food.value in code. food is a slot that was set up intent by the chatbot builder.

As is possible in JavaScript, it is also possible to access the parameters with the following syntax:

{{state.session.slots["food"].value}}

Variables​

There are four different kinds of memories in Digital Agent; the difference between them is the duration and the scope.

• user memory is kept forever for the user it is associated with.
• session memory is kept for the duration of the configured session.
• temp memory is only kept for the duration of the flow.
• bot memory is the same value for all users of the same chatbot.

Common Use Case​

Most of the time, you will rely on the user and temp type of memory. The temp memory is only alive for the duration of a flow.

Setting and Accessing Variables​

Variables can be set up or declared using the Set Variable action (see the Dialog Memory section below) or code. When using the Set Variable action dialog, the variable is set up and assigned a value.

As with system parameters (see System Parameters section), variables can be accessed in the flow builder and the Set Variable dialog by bracketing the variables with double curly brackets (such as {{temp.user_name}}).

For example, your chatbot would reference the variable as:

temp.user_name

Bot Memory​

The bot memory is the same value for all users of the chatbot. Think of it as a global variable but scoped to this chatbot only.

How to Change What's in the Memory?​

The most straightforward way is to use the action base.setVariable. You only have to specify the type of memory, the variable's name, and what value your chatbot should set it to.

Another common use is with actions. Actions allow you to edit these variables directly. For example, you could write user.firstname = 'potato' in your code file to update the user's name.