Question Variations

There are always specific questions that are asked a lot by your customers. This is why you can easily add questions and their answer without having to do it within the flow.

Add a Question​

1. In the Conversation Studio, click the Q&A tab.
   
   
2. Click the + button to create a new question.
   
   

3. In the Q&A page, write your first question under Question where you can see Write a sentence that your user could write to ask his/her question.
   
   

   Note:

   • Typing 3 sentences enables the machine learning.
     
     
   • Typing 10 sentences makes your Q&A more resilient.

   Best Practice

   Press enter after typing your answer. It quickly adds a new alternative question.

4. Type your answer(s).

Questions Examples​

When a user ask for the opening hours, you could add those alternate questions:

• When are you opened?
• I can't find the opening hours, can you help me?
• Opening hours, please.
• What are the opening hours?
• Tell me when you're opened in the morning
• etc.

Tags​

You can see some tags at the top right of the page.

Can't Be Saved​

When hovering the tag, you can see what is wrong: leaving the question or the answer field empty will disable the question.

It disappears when the problem is solved.

Incomplete​

When you have one question, only the exact match will trigger an answer from the chatbot.

It disappears when the problem is solved.

XQ · XA​

The X represents the number of questions and answers that you have for this Q&A.