Analysts 1

Analysts are the single point of contact between End Users and the IT Service Management of the organization. The SDE is the first contact in an organization for any and all IT questions.

As an Analyst, you can perform the following actions:

• Add Assets, see Adding Fixed Assets, Adding Accessories, Adding Software Assets, and Adding Consumable Assets.
• Allocate Assets, see Allocating Assets and Allocating Assets in Bulk.
• Allocate or deallocate Asset Licenses, see Allocating/ Deallocating License.
• Update Asset details, see Updating Assets.
• Import Assets, see Importing Assets.
• Send Assets for repair, see Sending Assets to Repair.
• Return Assets from repair, see Returning Assets from Repair.
• Re-allocate Assets, see Re-Allocating Assets.
• Deactivate Assets, see De-Activating Assets.
• Re-activate Assets, see Re-Activating Assets.
• Delete Assets, see Deleting Assets.
• Move Assets, see Moving Assets From One Floor to Another and Moving Assets From One Store to Another.
• Approve Asset movements, see Approving Asset Movements.
• De-allocate Assets, see De-Allocating Asset.
• Add Assets as Configuration Items (CIs), see Adding New Configuration Items (CIs).
• Update vendor payments for Assets, see Updating Vendor Payment Details.
• Print Asset barcodes, see Printing Barcode.
• Search Assets, see Searching Assets.
• View the Asset Dashboard and view important information, see Asset Dashboard.
• Add Agreement details, see Adding Agreement Details.
• View Hardware Variance, see Viewing Hardware Variance.
• View Software Variance, see Viewing Software Variance.
• View New Discovery, see Viewing New Discovery.
• Configure Software Package, see Configuring Software Package.
• Configure Software Delivery, see Configuring Software Delivery.
• View Software Delivery Status, see Viewing Software Delivery Status.
• View Software Uninstallation Report, see Software Uninstall Report.
• View reports, see Viewing Reports 1.