Configuring Defect Priority

Owned by Enterprise IT
Apr 23, 2024

SummitAI Service Management Help

Change Management

You can configure Priority of a Defect for a Change Record.

To configure Defect Priority:

  1. Select Change > Configuration > Defect Priority.
  2. On the DEFECT PRIORITY page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Defect Priority details. For information about the fields on the CONFIGURE DEFECT PRIORITY page, see Field Description.
  4. Click SUBMIT. A new Defect Priority is configured.

    DEFECT PRIORITY page
    Figure: DEFECT PRIORITY page

Field Description

The following table describes the fields on the DEFECT PRIORITY page:

Field

Description

DETAILS

Priority Name

Specify the name of Defect Priority.

Sort Order

Specify the sort order for the Defect Priority.

Default

Select this check box to display the Defect Priority as a default selection on other pages of the application.

Active

Indicates the status set for the Defect Priority.

  • If selected, the Defect Priority becomes an available option on the other pages of the application.
  • If not selected, the Defect Priority becomes an inactive value. The inactive Defect Priority values are not displayed in the Defect Priority list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the DEFECT PRIORITY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Defect Priority configured for the selected Tenant.

Figure: Defect Priority page: List of Defect Priority values

  • To edit a Defect Priority value, click the Priority Name value. Make the appropriate changes and click SUBMIT.
  • To display the inactive Defect Priority values, click the Include Inactive check box.

Note:

When the Defect Priority values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Defect Priority value.

References