Configuring Priority Matrix CM

Owned by Enterprise IT
Apr 22, 2024

SummitAI Service Management Help

Change Management

You can configure the Priority Matrix for the selected combination of Risk, Impact, and Urgency. For the defined Priority Matrix, the Priority value is auto-populated under the General tab of the Change Record (CR).

To configure Priority Matrix:

  1. Select Change > Configuration > Priority Matrix.
  2. On the PRIORITY MATRIX page, click ADD NEW on the ACTIONS panel.
  3. Select the Tenant and type in the new Priority Matrix details. For information about the fields on the PRIORITY MATRIX page, see Field Description.
  4. Click SUBMIT. A new Priority Matrix is configured.

    PRIORITY MATRIX page
    Figure: PRIORITY MATRIX page

Field Description

The following table describes the fields on the PRIORITY MATRIX page:

Field

Description

DETAILS

Urgency

Select an Urgency to which you want to associate the Priority from the list.

Impact

Select an Impact to which you want to associate the Priority from the list.

Risk

Select a Risk to which you want to associate the Priority from the list.

Priority

Select a Priority to which you want to associate the Risk, Impact, and Urgency from the list.

Active

Indicates the status set for the Priority Matrix.

  • If selected, the Priority Matrix becomes an available option on the other pages of the application.
  • If not selected, the Priority Matrix becomes an inactive value. The inactive Priority Matrix values are not displayed in the Priority Matrix list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PRIORITY MATRIX page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Priority Matrix values configured for the selected Tenant.

Figure: PRIORITY MATRIX page: List of Priority Matrix values

Priority Matrix ID column in the LIST table displays the ID associated with every configuration.

  • To edit a Priority Matrix value, click the Priority value. Make the appropriate changes and click SUBMIT.
  • To display the inactive Priority Matrix values, click the Include Inactive check box.

Note:

When the Priority Matrix values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Priority Matrix value.