Viewing Reports PM

Owned by Enterprise IT
Apr 23, 2024

SummitAI Service Management Help

Problem Management

 

There are couple of reports that can be generated, viewed, and used for analysis by the Analysts, Managers, and Administrators of the Problem Management module.

To view Reports:

  1. Select Reports. The following page is displayed. 

REPORT page

Figure: REPORT page

2. Select the module for which you want to view the reports from the list.


Figure: REPORT page - Module list

3. Based on the selected module, the relevant reports are listed in the REPORTS section of the page. Click   and  to scroll through the list of reports. Click  icon to hide the REPORTS section of the page. To search for a specific report in the report list, type in the name of the report in the search bar and click the Search icon.


Figure: REPORT page - REPORTS section

4. Select the report you want to view. The page is populated with the data in the graphical and tabular form. 


Note:

You can create Reports and New Dashboards (BI reports) by clicking  and  respectively. For more information, see Creating New Reports and Creating New Dashboards of SummitAI Platform.