Reset Password

Owned by Enterprise IT
Apr 22, 2024

You can select Question and Answer or One Time Password to reset the password.

To reset password:

  1. On the ACCOUNT MANAGEMENT page, click the Reset Password icon.

  2. Select the Verification Type and click RESET.

    Note:

    You can select Question and Answer or One Time Password to reset the password.  

    RESET PASSWORD section of ACCOUNT MANAGEMENT page
    Figure: RESET PASSWORD section of ACCOUNT MANAGEMENT page

    • I want to use Question and Answer to RESET Password: If selected, the Application redirects you to answer the Security Questions and reset the password. If the Security Question and Answers are not configured for the End User, an error message is displayed. For more information about configuring Security Questions and Answers, see Configuring Security Questions. On providing the correct Answer to the Security Question, you can reset the password.
    • I want to use One Time Password (OTP) to RESET Password: If selected, the Application redirects you to enter the verification code that you have received on your registered mobile number. If you have not received the verification code or the received verification code is expired, click RESEND OTP. On providing the correct OTP, you can reset the password. If your mobile number is not updated, the OTP option is not available to you.

  3. Enter the new password in the format as defined in the organization's Password Policy. Click RESET PASSWORD.

RESET PASSWORD page
Figure: RESET PASSWORD page

Note:

  • If you exceed the number of attempts to answer the Security Questions correctly, your account gets temporarily locked.
  • If the Inform field is configured as Self on the SECURITY QUESTION MAPPING page, you will be redirected to the next page to reset the password. If the Inform field is configured as Manager, the new password is sent to your manager through e-mail (see: Mapping Security Questions).