Master Unlock

You can unlock password of other users using the Master Reset/Unlock icon. This icon is displayed only for Administrators with Keyword Access.

To unlock User's password:

1. On the ACCOUNT MANAGEMENT page, click the MASTER RESET/UNLOCK icon.
2. On the MASTER RESET/UNLOCK page, name and login name are displayed.
   
   
   Figure: MASTER UNLOCK page
   
   
3. Specify the password and click NEXT.
4. On the MASTER RESET/UNLOCK page, select the Keyword as Master Unlock. 
5. Specify the User's login name. Click SUBMIT.
6. The User's account is unlocked and the User can use the account. 

MASTER UNLOCK Using OTP

The Administrators can also Master Unlock User accounts using OTPs provided by the End Users. This provides an additional layer of security while unlocking User accounts. If the OTP Configuration For option is selected as Admin and the Enable OTP option is checked on the SECURITY QUESTION MAPPING page (see: Securing Question Mapping), the OTP field is available to the Administrators for Master Reset/Unlock option on the ACCOUNT MANAGEMENT page. 

To unlock User's account using OTP:

1. On the ACCOUNT MANAGEMENT page, click the MASTER RESET/UNLOCK icon.
2. On the MASTER RESET/UNLOCK page, name and login name are displayed.
   
   
   Figure: MASTER RESET/UNLOCK page
   
   
3. Specify the password and click NEXT.
4. On the MASTER RESET/UNLOCK page, select the Keyword as Master Unlock.
5. Specify and search the User's login name and Click SEND OTP.
   
   
   Figure: MASTER UNLOCK page
   
   
6. An OTP is sent to the User's registered Mobile number.
7. Specify the OTP shared by User in the OTP field. Click SUBMIT to unlock the account.
   
   
   Figure: MASTER UNLOCK page
   
   
8. The account is unlocked and the User can use the account.