Copy of SummitAI Tahoe SP3 HF01 (V1) Release Notes

Improvement Name

Improvement Description

Improvement Benefits

Introduced new column ‘Assigned Analyst’ to identify tasks assigned to Analyst

User Persona: Analyst

On the CONFIGURE COLUMNS page, a new column called "Assigned Analyst" is introduced. In order for the analyst to see the task that has been assigned to their name in the TASK LIST view page, ‘Assigned Analyst’ column is added.

For more information, see Assigned Analyst on Task List page.

• The analyst will now be able to see the tasks that have been allocated to them.

• This will give complete information about the task assignment.

Re-Authentication

User Persona – Admin

The key objective of SummitAI is to provide flexibility for a user to safeguard or secure any decisive process. To be able for secure create, approval, and rejection of a Service Request process a new option Enable Re-Authentication is introduced in Service Catalog Configuration (Admin > Form Builder > Additional Info).

The Re-Authentication configuration enables you to restrict unauthorized users to create or approve a Service Request. This configuration is applicable for Create Service Request, Approve Service Request, or All.

For more information, see Re-Authentication.

• Provision for an analyst to restrict unauthorized creation or approve of a SR.
• This configuration is only applicable for the Service Management (SR) module.
• Satisfy the organization’s compliance and enhance security.

APIs:

WO_CreateORUpdateWorkOrder

SR_UpdateServiceRequest

User Persona: Analyst

A new validation message ‘You do not have workgroup access’, is displayed if an analyst not associated with the workgroup tries to access or update ticket through an API.

• Restrict unauthorized access
  • Secured access

Two new columns are added to the table IM_RPT_DN_Approval_Details_1 for Incident Management.

The columns added are:

• Level 1 Overall Approved Indicator
• Approval Status

This enhancement captures some additional data, which shows the Overall Approval Status and brings in more clarity on Approval Status.

Two new columns are added to the table IM_RPT_DN_Approval_Details_1 for Incident Management.

The columns added are:

•  Last Approval Reopen Remark
•  Last Approval Reopen Remark Date

This enhancement captures some additional data, which shows the Last Remark provided at the time of ticket reopen for an incident and date and time when last time remark provided for an incident.

Added new DN table:

IM_RPT_DN_ApprovalReopenRemarks

The columns added are:

• Ticket ID
• IM History Updated Time
• Approval Reopen Remark
• Approval Reopen Remark Date

The DN table captures approval reopen remark and date when reopened remarks are provided. The same column name is created for multiple sequences based on the number of time approval reopened the incident.