Configuring Mapping Profile

SummitAI Service Management Help

A Mapping Profile is created to configure the update mode for the mapped fields.

Click Incident > Configuration > TFS > Configure Mapping Profile. On the CONFIG. MAPPING PROFILE List page click ADD NEW.
On the CONFIG. MAPPING PROFILE page, enter the required information and click SUBMIT. For more information about the fields on the CONFIG. MAPPING PROFILE page, see Field Description.

Figure: CONFIG. MAPPING PROFILE page

The following table describes the fields on the CONFIG. MAPPING PROFILE page:

Field	Description
Profile Name	Type in the Profile Name
Tenant	Select the Tenant in the drop-down list.
Work Item Type	Select the Work Item Type in the drop-down list.
Incident Fields	All the Incident Fields are listed in the drop-down list. Select the required field name.
Work Item Fields	All the created Work Item fields are listed in the drop-down list. Select the required field name to be mapped to Incident Field.
Update Mode	Select the required option in the drop-down list: Both: If selected, any modification in the field values of the mapped Incident or Work Item field will be updated both in Incident Management and TFS. Web-TFS: If selected, only the modification in Incident Field will be updated in mapped Work Item field of TFS and not vice-versa. TFS-Web: If selected, only the modification in the Work Item Field of TFS will be updated in the Incident Field and not vice-versa.
Default value	Enter the default value for the field and click to add selected fields along with the update mode.
Active	Select the check box to activate the Profile.

This section explains all the icons displayed on the ACTIONS panel of the CONFIG. MAPPING PROFILE page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Mapping Profile for the selected Tenant.

To edit a Mapping Profile, click the Profile link. Make appropriate changes and click SUBMIT.
To display the inactive Mapping Profile, click the Include Inactive check box.

Note:

When the Mapping Profiles are displayed under the LIST table, the button ADD NEW is displayed on the ACTIONS panel.