Delegating Role

You can delegate your Role and responsibility to another user for a specified time period (in your absence or any other scenario where you are unable to perform the selected actions). 

• Based on the Role you delegate to the user, the user can log Incidents and view them, and log, view, and approve SRs.

To delegate Roles:

1. On the Quick Action bar, click the DELEGATE icon

   Open

   

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2. On the USER DELEGATION pop-up page, fill in the required details. For more information about the fields on the USER DELEGATION pop-up page, see Field Description.

3. Click SUBMIT to save the Role delegation.
   
   

   
   Figure:  USER DELEGATION pop-up page

   
   Field Description

   The following table describes the fields on the USER DELEGATION pop-up page: