Field Mapping Configurations

Owned by Naman Varma (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

 

Orchestration requires information from SummitAI (product) which can be obtained by configuring the API base URL. Then configure the list of APIs that fetch the data required from SummitAI. Since Orchestration support is available for Incident management, service request and work order modules, we will map the APIs to the corresponding fields. This page is a guide to configure fields of a module to a particular data source and align it to the API.

Configuring Field Maps

The following are the steps to configure the field settings and map the data based on the selected Module:

Step 1:               Select Field Mapping configurations from the Orchestration menu.

Figure: Field Mapping Configurations UI home

Data fields that will be used in the client’s service automation application are defined in this section.

Step 2:               Select the module from the Module name drop-down list to load the module field mapping configurations.

Figure: Field Mapping Configurations Module details

Step 3:               Specify the required details.

Step 4:               Click SUBMIT. The Data Settings for the selected Module are saved.

Field Description

The following table describes the fields on the Field Mapping Configurations page:

Field

Description

Field Name

Default names are displayed based on the Module selection.

Field Alias

Specify the required name to be displayed.

Control Type

Specify the type of control. Following are the types of controls:

  • Textbox
  • Dropdown
  • Autosearch
  • Treeview

Data Source Name

Select the Data Source name from the drop-down list.

Response Key

Specify the Response Key value. The response key always has the fields data. Response key is always defined as OutputObject.FieldName

 Example: If Field name is “Caller” and control type is not textbox, then the response key is “OutputObject.Caller”

Active

Use the toggle switch to toggle configured data settings as active or inactive.

Only active fields are displayed in the Workflow Designer.