ITSM Integration Settings vDenali_SP1

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Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

 

You can integrate the other ITSM product to Orchestrate tasks using the SummitAI Orchestration.

Why the Integration of SummitAI Orchestration is required?

Consider the user is using an other ITSM product and wants to orchestrate tasks using SummitAI Orchestration. In this case, the user can integrate the ITSM product with the SummitAI Orchestration.

How to Integrate?

Using an API Base URL, you can integrate your ITSM product with the SummitAI Orchestration module.

To Integrate the ITSM product

  1. Select Orchestration > ITSM Integration Settings. The ITSM INTEGRATION SETTINGS page is displayed. 

Field Description

The following table describes the fields on the ITSM INTEGRATION SETTINGS page:

Field

Description

ITSM INTEGRATION SETTINGS 

Product Name

Select the Product Name from the drop-down list. Currently, you can select only SummitAI Application to proceed further. You also can configure the other ITSM products such as ServiceNow.

Specify the API URL of the selected ITSM product to get the access to pull or push the data.

Headers
  • Key
  • Value
  • Action
DescriptionSpecify the product description of the selected ITSM product.