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Technical Documentation

Enterprise IT Product Documentation

Sierra

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Configuring SR Approval Workflow
Working Space SM2 Home
Working Space AI Home
Working Space AM Home
Working Space IT Ops Home
Working Space SM1 Home
Working Space SM3 Home
Working Space Proc Home
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List of Dashboard Reports
Working Space Platform Home
- SummitAI Platform
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List of Advanced Reports 1
Concepts_CM
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2020-11-17_10-57-34_.End User Dashboard vTahoe
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2020-11-17_10-57-37_.Viewing and Updating My Workgroup Incidents vTahoe
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2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
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2020-11-18_10-01-32_.Viewing List of Change Records CRs vTahoe
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2020-11-18_10-01-35_.Exporting Change Record Details in PDF vTahoe
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2020-11-18_10-01-36_Exporting Change Record Details in PDF

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SummitAI Platform

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Owned by Chilukuri Srinivasa Reddy

Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

1 min read

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The Administrator can configure the following using SummitAI Platform module:

Tenant Department Customer
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA

Release Notes | Installation Guide | Other Documents

{"serverDuration": 36, "requestCorrelationId": "293ed0a83d654fc2b8266bd05fdb8c79"}