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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade |
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Hotfix Merges
This release is merged with the following HF release.
Customer Fixed Issues
This section describes the issues reported by the customers and their fixes in Elbrus SP3 HF06 for the following modules:
Service Management AnchorService Management Service Management
Service Management | |
Service Management |
Issue ID | Issue Description | Scenario | Resolution | ||||||||||||||||||
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155566 / 158165 | For SLA calculation was considering log time instead of approved time.
| Steps:
| SLA approved through email is considering approved time. | ||||||||||||||||||
157759 / 155596 | OLA Response and Resolution SLA Deadlines were captured with error. | Steps:
| OLA Response and Resolution SLA Deadlines are capturing correctly. | ||||||||||||||||||
155985 | End User was experiencing an error while creating a Service Request.
| Steps:
| End User can create SR without any errors. | ||||||||||||||||||
155878 | In Izenda 7, the graphs in the scheduled advance reports were not loading, and the exported reports did not display any graphs. | Steps:
Steps to Export the report:
| The scheduled advance reportsare loaded successfully and exported reports display the graphs appropriately. | ||||||||||||||||||
157465 | The GDPR Approval API did not display the PrivateNotes and the RequestValidationfields. | Refer to the SR_LogServiceRequestCatalog API mentioned.
| The GDPR Approval API displays the PrivateNotes and the RequestValidation fields. | ||||||||||||||||||
154494 | The right arrow on the Analyst Dashboard does not navigate to the right edge unless the browser window is at least half the monitor size. When the right arrow was clicked, it bounced back to the left. Due to this issue, the Problem Record data was not be visible. | Steps:
| The right arrow on the AnalystDashboard navigates to the right edge without any issues. | ||||||||||||||||||
150166 | The data was not filtered based on user's access. The parameters include: Tenant, Workgroup, Customer, and Location. | Steps:
| The response from the Get Data API is now filtered based on the user's access defined in the Role Template. | ||||||||||||||||||
158410 | When the logged-in username was lengthy, it did not display correctly, resulting in alignment issues across the Service Request and Incident details page, including:
| Prerequisite: The logged-in username must be lengthy. Steps:
| The logged-in username is displayed correctly, without causing any alignment issues. | ||||||||||||||||||
156083/155648 | The charts were not rendering in the exported file when reports were exported in Izenda 7. | Steps:
| The charts are rendered in the exported file when reports are exported in Izenda 7. | ||||||||||||||||||
158268 | The Source field was not providing option to upload an image. | Steps:
| The Source field is providing an option to upload an image. | ||||||||||||||||||
158136 | The escalation emails were not getting triggered even after SLA breach. | Prerequisite: Auto Escalation customer scheduler job must be running. Steps:
| The escalation emails are getting triggered SLA breach. | ||||||||||||||||||
158163 | The task list was displaying all task including with status Closed or Implemented. | Steps:
| The task list displays only the open tasks. | ||||||||||||||||||
159545 | On Incident List page, the Description column was blank. | Steps:
| On the Incident List page, the Description column is displayed as expected. | ||||||||||||||||||
154688 | The Descriptionfor a Service Request (SR)raised through theE-mail Parser was notdisplayingproperly. | Prerequisites:
Steps:
| The Description for anSR raised through the E-mail Parser is displaying correctly. | ||||||||||||||||||
56241 | While accessing the Izenda report, if the user was logged out and subsequently logged in again to access the same report, the user was not redirected to the reports page. Instead, the user was redirected either to the dashboard or to the logout page. | Prerequisites:
Steps:
| When accessing an Izenda report, if a user is logged out and then logs back in to access the same report, they are redirected to the reports page. | ||||||||||||||||||
158500 | Service Request was not getting logged for catalogs with attributes having parent-child mapping. | Steps:
| Service Request are getting logged for catalogs with attributes having parent-child mapping. |
Asset Management AnchorAsset Management Asset Management
Asset Management | |
Asset Management |
Issue ID | Issue Description | Scenario | Resolution |
---|---|---|---|
156224 | The FILTERS for My Asset List Reportees/Delegated Users displayed incorrect data. | Steps:
| The FILTERS for My Asset List Reportees/Delegated Users displays the correct data. |
AnchorKnown Issues Known Issues
Known Issues
Known Issues | |
Known Issues |
This section describes the known issues detected by the Summit Dev and QA team in the release, Elbrus SP3 Release.
Issue ID | Issue Description | Scenario | Workaround | |||||
137394 | Upload File/List uploaded files and delete functionality was not working. | Steps: Navigate to Project > User > Projects > Project List. Go to ACTIONS > ATTACHMENTS. Go to CONFIGURATION > File. Go to Task > Edit Task > Attachment. Edit Activity > Attachment. | NA | |||||
135639 | The template “CI Owner Notification” is not available under the notification templates for the change module. | Prerequisites:
Steps: Navigate to Admin > Notifications > Notification Template. Select the tenant. Select the module as Change Management from the dropdown. | Disable the Global tenant for the “CI Owner Notification” template to visible for other tenants. | |||||
134693 | Push notifications to mobile device are sent after scheduler runs, even when user’s session is not active (user has logged off from Mobile device). | Prerequisites: 1. Enable the Mobile Notification in profile. 2. Ensure 'Mobile Notification job scheduler' is Running. Steps: Log in to the Summit Mobile Application with your credentials. Log an Incident with proper details. Log off from the Summit Mobile Application. | NA | |||||
133775 | Unable to click Classification and Category field drop-down list values, as the page is getting expanded. | Prerequisites: Navigate to Request > Service Request List. The Service Request List page is displayed. Click on the required SR ID hyperlink. The Service Request details page is displayed. Observe the Category and Classification fields under General tab. | NA | |||||
133347 | The Business Rule was not getting saved without configuring Update fields. | Steps: Navigate to Admin > Infrastructure > Business Rule. Click Add new. Enter valid data in all mandatory fields except Update fields. Configure Notification. Click Save. Click Submit. | NA | |||||
133344 | Getting oops error for specific business rules. | Prerequisite: · Business rules should be configured. Steps: Navigate to Admin > Basic > Infrastructure > Business Rule. Open a created Business rule (Business rule notification).
| NA | |||||
111719 | Audit logs are not getting tracked after ending the session. | Prerequisites: Log in to the application with Analyst access. Remote Desktop (RDP) should be configured at the Tenant/Application setting level for ScreenConnect. Steps: Navigate to Incident > Manage Incidents > Incident List. Click any Incident ID. Click the Remote Desktop icon below the requestor details. Connect the session successfully with the end user. End the session. Click Audit logs. | NA | |||||
124911 | Cost is displayed incorrectly as CPI calculation is not working properly. | Pre-Requisites: Create Project, Task and Activity. Add Assignee for the Activity. For the Assignee's Designation add rate card(Work-Price/Hour) in Project > open project > Actions panel > Configuration icon. Log time sheet. Approve the timesheet as approver (Project Manager). Steps: Login to the application. Navigate to Reports > Project Mgmt > Executive Management Dashboard. Check the cost column in the Project-Wise Status. | Not applicable | |||||
124863 | On the Copy Service request tab, when Different Caller is selected, unable to enter the username or other details on the Select User pop-up. | Prerequisites: Create a Catalog with all attributes. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request.” Publish the catalog. Create an SR (Service Request) with the created catalog. Steps: Login into the Summit application. Navigate to Request > Service Request List. Select the created SR. The SR page is displayed. Click Copy Service Request from the Actions Panel. Select Different Caller. Click the Search icon. The Select User pop-up page is displayed. | Type in the Username in the Different Caller option instead of searching the username. | |||||
124867 | In the copy service request, when an SR is created for a catalog and the same catalog is modified by adding new attributes such as a multivalued dropdown (or any other attributes), Scenario 1: The record added for the new multivalued dropdown displays for the existing record. Scenario 2: Oops an error occurred error message is displayed when clicked on the pagination grid and the entire grid is not visible. | Prerequisites: Create a Catalog with a group as a multi-valued group. On the Form Builder page, under the Additional info tab for the catalog, enable “Enable Copy Service Request”. Publish the catalog. Create an SR with the created catalog. After creating the SR, modify the created Catalog and add any new multivalued dropdown. Publish the Catalog Steps: Login into the Summit application. Navigate to Request > Service Request List. Select the created SR. The SR page is displayed. Click Copy Service Request from the Actions Panel. Select Same Caller or Different Caller. Enter the username and click Submit. A new SR page is displayed. | NA | |||||
110901 | For Additional Information tab of Rule Template page, unable to attach the files based on the configuration done for the Attachment Limit (Single or Multiple) field on Form Builder page. | Prerequisites: Navigate to Admin > Infrastructure > Form Builder. Configure the Attachment field (single or multiple) using Attachment Limit field in the Form builder page so that it should appear in the Additional Information tab of Rule template page. Navigate to Incident > Others > Rule. The Rule page is displayed. Click Add New under Actions. Navigate to AdditionalInformation tab and attach file based on the configuration done for the AttachmentLimit (Single or Multiple) field on FormBuilder page. | N/A | |||||
100922 | An error ‘Opps! An error occurred’ or a Saved Successful message was displayed for all the modules, if the mandatory configuration fields were saved with a space (empty) value. | Scenario – I 1. Navigate to Incident > SLA Configurations > Urgency. 2. Select a Tenant. 3. Click Add New from left panel. 4. Press Space Key in Urgency Name field and click SUBMIT Scenario – II 1. Navigate to Problem Management > SLA Violation Reason. 2. Select a Tenant. 3. Click Add New from left panel. 4. Select the Violation Type from the list. 5. Press Space Key in SLA Violation Reason field and click SUBMIT. | N/A | |||||
105119 | After submission, the text is getting converted to code for Question and Answer fields. | Prerequisites: 1. Navigate to Knowledge > User > New Knowledge Record. The New Knowledge Record details page is displayed. Specify the mandatory fields. Make sure for Question field use keyboard Enter key. Click Submit. 2. Navigate to Knowledge > User > Knowledge Record List. The Knowledge Record List page is displayed. Open any KB article with Status as Published. The Knowledge Record details page is displayed. Click COPY KNOWLEDGE RECORD link under Action panel. Check for the Answer field. | N/A | |||||
100352 | When a Change Record (CR) is created with ‘special characters’ in status, it does not display any data in Change Record list page. | Prerequisites: 1. Create a 'status' having special characters such as (*satus_test*). 2. Create the CR. Steps: 1. Log in as approver.
2. Navigate to Change > Change record list. 3. Click on the Filters icon. 4. Select the 'Tenant' field as ALL. 5. Select the previously created 'status'. 6. Click Apply. 7. Verify the results, after applying the status filter with special characters. | N/A | |||||
100760 | The ‘Category’ filters on the Change Record (CR) list page do not display any data results when you select ALL Tenant and Category. | Steps: 1. Navigate to Change > User > Change Record list. 2. Select the 'Tenant' field as ALL. 3. Select the field as Category. 4. Click Apply. 5. Check the results displayed on the Change Record list page. | The Category filter works fine, when you select individual Tenant and Category. | |||||
100781 | When a ‘User Contact Number’ is used to filter records on the list page of IM/SR/PM, it does not fetch any data records. | Below is just an example from Incident Management list page. It also applies to SR and PM list pages too where User Contact Number is used. as filter: Steps: Incident Management (IM) 1. Navigate to Incident > Manage Incident > Incident List. The Incident List page is displayed with list of incidents. 2. From Filter options, select User Attributes 3. Click Apply. 4. Verify the results, after applying the User Contact Number filter. | N/A | |||||
100796 | The ‘Time Selection’ option is not displayed to an Analyst on the SR list page, when Equals (=) operator is selected for Time Filter. | Steps: 1. Log in as an Analyst. 2. Navigate to Request > Service Request List. 3. Select the Time related Filter and choose Equals (=) operator. 4. Click Calendar icon. 5. Check if you are getting the Time Selection option or not in Calendar popup. | N/A | |||||
100798 | The filter option ‘<=’ operator for Log Time Filter used by an Analyst on the SR list page, does not yield proper filter results. | Steps: 1. Log in as an Analyst. 2. Navigate to Request > Service Request List. 3. Select the Log Time filter and choose operator (<=). 4. Click Calendar icon. 5. Select date and time for an already existing SR. 6. Click Apply. 7. Check if you are getting the filter results. | N/A | |||||
100808 | The View names created by an Analyst for IM/SR/PM/CM modules with long Japanese names are getting out of the container, unlike the English long names. | Steps: 1. Log in to the Application as an Analyst. 2. Navigate to Request > Service Request List and create a view with long Japanese name and apply view. 3. Navigate to Incident > Incident List and create a view with long Japanese name and apply view. 4. Navigate to Problem > 5. Navigate to Change > Change Record List and create a view with long Japanese name and apply view. 6. Verify the view name in Japanese language text which goes out of the container. | N/A | |||||
100813 | The Assigned To drop-down does not display the User list. | Prerequisite: The key <add key="App:MultiLanguageEncodingEnabled" value="true" /> is set to True in webconfig file. Steps: 1. Navigate to Incident > User > Manage Incidents > Incident List. In the Incident List Click Incident ID hyperlink. The Incident ID details page is displayed. | N/A | |||||
111673 | Attachment details deleted during editing are not captured in the Change History. The same issue persists in Problem, RCA, and Diagnostic tabs.
| Steps: Navigate to Release > User > Release Record List. Select any desired RR ID to open a Release Record. Navigate to the Documents tab. Click the document name link and update other attachment and click SUBMIT. | NA | |||||
108668 | After adding the Consumable Asset, a “No Data” message is displayed however, it is visible in the SEARCH ASSET popup.
| Prerequisites: Log in to the SUMMIT Application with Admin module access having Consumable Assets present in the Asset Inventory with status as In-Store and Allocated. Consumable category should be configured by non-mandatory fields on the FORM BUILDER page. Steps: Navigate to Asset > User > Manage Assets > Asset Inventory. Select the Consumable Asset type on the Asset Inventory page. Click ADD icon from the right ACTIONS panel. Enter the Quantity. Click the VIEW LIST button on the confirmation pop-up. Filter the same asset ID through the FILTERS pop-up.
| Asset Attributes can be made mandatory in the action panel of Form Builder page by selecting Add Validation Rules for saved controls. | |||||
110654 | The uploaded file name is not displayed on the Preview and Update Categorypage when the user clicks the Update Categoryicon. | Prerequisites: Log in to the SUMMIT Application with Admin module access. Configure two Fixed Asset categories in the Form Builder consisting of all the required custom attributes along with File Upload control for both categories. Configure Key Field Mapping for both the Fixed Asset categories. Configure Location, Store, and Floor values. Add Asset to the Inventory by selecting/entering the values for the required fields and select a valid file for the File Upload control type.
Steps: Navigate to Asset > User > Manage Assets >Asset Inventory. Select Fixed Asset type on the Asset Inventory page. Select the desired Tenant from the drop-down, which is a mandatory field. Click FILTERS option from the right ACTIONS panel. Select the asset and click the Update Category icon under the ACTIONS panel. Select the Destination Category value from the drop-down. Map all the required Sources to Destination Custom Attributes. Click Map followed by OK option on the confirmation message popup. Select and upload a new file to the File Upload control type of Destination Category. Click the Update Categoryicon followed by OKoptionon the confirmation message popup. Verify the uploaded file name in the File Upload control attribute onthe Update Categorypage.
| NA | |||||
108230 | While creating a Report, if the report name was greater than 40 characters system displayed an error. | Steps: Navigate to Reports > Change Management > Click the Icon for New Report. Select the Report Type > CONTINUE TO FIELDS Enter the fields > Click Save As > Enter the report name > Select the Category > Click OK. | Reports are getting created successfully even when the report name is greater than 40 characters. | |||||
111814 | Due to performance issue in Database(DB), the Incident remarks are not updating in the event history. | Prerequisite: Create an Event through any API tool. For the external Event created, create an internal Event and Incident in Summit. Bug Reproduction Steps: Resolve the Event created in Summit. Resolve the Incident created for the Event using external event. Once the Event and the Incident are resolved, the Incident Remarks are not updated in the Event History.
| NA | |||||
133780 | The selected Catalog Category is not displaying under Subject Header in the Service Request Details Page. | Pre-Condition: Log in to the application. Navigate to Catalog > Configuration > Service Category. Create Categories named 'Linked_Category_EX1_', 'Linked_Category_EX2_', 'Linked_Category_EX3_'. Create a Catalog 'Service_EX1_' and add it to all the Categories listed above by selecting the link to other category checkbox. Steps: Navigate to Request > User > New Service Request. Enter 'Service_EX1_' and click on the Catalog under Linked_Category_EX2_ Category. Create a Service Request Record by providing input in all the mandatory fields. Navigate to Request > User > Manage Service Requests > Service Request List. Click the Service Request Record that was created. | NA | |||||
133693 | Unable to Navigate to the Next Page after clicking Next while creating the New Service Request. | Pre-Condition: Log in to the application. Navigate to Catalog > User > Package. Click ADD NEW on the ACTIONS panel. Select Department as STA.Information Technology_EX1_ Select Category as DeskTop_Sevice. Enter the Package Name as SRPackage1. Select Status as PUBLISHED. Select two catalogs Click SUBMIT. Steps: Navigate to Request > User > New Service Request. Select DeskTop_Service. Select Package Name as SRPackage1 Select Group1 Checkbox . Click Next. | NA | |||||
132272 | The caller field does not populate search results while creating a new incident for user. | Steps: Navigate to Incident > New Incident for User. Select the tenant from the dropdown. Search for the caller. | NA | |||||
133384 | User was getting redirected to the BUSINESS RULE List Page post clicking on the SUBMIT button in the BUSINESS RULE configuration page. | Steps: Navigate to Admin > Basic > Infrastructure > Business Rule. Click ADD NEW. Enter the mandatory details to configure business rule. Click SUBMIT. | NA | |||||
142990 | For the selected classification, fields created for various classifications is also displaying in the CMDB Discovery Mapping. | Prerequisites:
Steps:
| NA | |||||
143061 | Issue 1: For the Resource Type > Database - Resources are not discovered while performing Oracle Discovery.
| NA | NA | |||||
155127 | While creating a new profile with view only access to CMDB user was able to edit the RELATIONSHIPdetails and make changes even though Submitbutton was greyed out. | Steps:
| Users with view/read only access are denied frommaking any changes to the RELATIONSHIP details in CMDB. |
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